Interior designer · Elyria, OH · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%99+30.5Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 103 interior designersiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★103 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Milestone Home Design 5/5 based on 103 reviews, noting the owner responds to 99% of feedback. Clients describe the firm’s services as including layout planning, 3D renderings, and furniture selection for projects like basement remodels and kitchen renovations. Recurring themes highlight clear communication, prompt responsiveness, and the provision of multiple design options to help visualize spaces. One review mentions a high upfront cost for a two-hour consultation, though most clients report the service was worth the investment.
Google rating: 5.0 out of 5 from 103 reviews (98% five-star).
Reviews on this page: 103 Google reviews (102 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 14, 2026.
Service: Interior Designer serving Elyria, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other interior designers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Milestone Home DesignInterior Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Milestone Home Design: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Milestone Home Design: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Milestone Home Design: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 44.–
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Bar = this company · dark tick = category median.
Star ratings
103 Google reviews we collected
5.0of 5
5 stars10198%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 102 written reviews
100%praise
Praise216100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5425%
Would recommend5224%
Communication3215%
Quality & results3114%
Speed & response2913%
Price & value105%
Honesty & trust94%
What customers talk about
We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Erin was so helpful providing suggestions and creating multiple layout options so we could visualize what would work best for our family.”
“I would recommend her to anyone, she went above and beyond when we encountered a situation with our contractor, too.”
“Her communication was prompt, she set clear expectations and consistently met them, and she always took the time to answer our emails and questions.”
“We had an excellent experience working with Erin at Milestone Home Design.”
“She was prompt, helpful, and provided amazing design ideas.”
“She is reasonable and efficient and has a great eye.”
“She is approachable and transparent and was feeling our vision Definitely recommend to everyone who is a first time homeowner (like myself) and want…”
People customers mention
Erin67 reviews
Rudy9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jessica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I loved working with Erin! We had two spaces that we wanted to make more functional and while we had a general idea of what we wanted to do, we weren’t exactly sure. Erin was so helpful providing suggestions and creating multiple layout options so we could visualize what would work best for our family. And even…
Rachel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Erin was amazing! I truly had no idea where to start on room setup, measurements, or design and she made the process easy and fun! I left the session feeling confident and excited to create a beautiful space! Highly recommend!!
KristiLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We loved working with Erin and her team! She was prompt, helpful, and provided amazing design ideas. I would recommend her to anyone, she went above and beyond when we encountered a situation with our contractor, too.
Angela9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Erin is a fantastic designer with excellent listening skills. She blends her vision with your objectives to develop cost effective solutions. Our space transformation has been going well due to her vision and thoughtful suggestions.
Clara4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Erin was great to work with! She was always quick to respond and easy to communicate with. I came to her with some loose ideas for my space, and she helped turn them into visuals that made it so much easier to see the possibilities. Since I'm a visual person, that part was especially helpful.
She also recommended a…
JacobLocal Guide · 103 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★
Detailed oriented. Gave me options on my project and great suggestions. My plans came back great and I would highly recommend
I loved working with Erin! We had two spaces that we wanted to make more functional and while we had a general idea of what we wanted to do, we weren’t exactly sure. Erin was so helpful providing suggestions and creating multiple layout options so we could visualize what would work best for our family. And even after our consultation she continued to follow up with additional thoughts as well as making introductions to contractors we might want to work with for our built-ins. It has been such a fantastic process! We will definitely have Erin back to help with the next project on our list!
Design style: Classic, Modern, Traditional
Response from the owner · 4 days ago
Thank you so much, Jessica! It was so fun getting to work with you and helping you think through the possibilities for both spaces. I can't wait to see how everything comes together, and I'd love to help with the next project! :)
Rachel Dengler2 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Erin was amazing! I truly had no idea where to start on room setup, measurements, or design and she made the process easy and fun! I left the session feeling confident and excited to create a beautiful space! Highly recommend!!
Response from the owner · 2 weeks ago
Thank you so much, Rachel! This made my day. I loved working with you, and I'm so glad you left the session feeling confident and excited. Starting a room from scratch can feel overwhelming, and you're so not alone in that! I can't wait to see your sweet space come together!
Kristi BuckholzLocal Guide · 11 reviewsiTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
We loved working with Erin and her team! She was prompt, helpful, and provided amazing design ideas. I would recommend her to anyone, she went above and beyond when we encountered a situation with our contractor, too.
Design style: Classic, Traditional, Elegant
Response from the owner · a month ago
Thank you so much for the sweet review! It was such a pleasure working with you. Remodels always have a few twists and turns, but I’m always here to help navigate the bumps and keep things moving forward. I so appreciate the recommendation!
Angela Manalo9 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Erin is a fantastic designer with excellent listening skills. She blends her vision with your objectives to develop cost effective solutions. Our space transformation has been going well due to her vision and thoughtful suggestions.
Response from the owner · a month ago
Thank you so much for this, it really means a lot! I'm so happy our paths have crossed ... I've loved collaborating with you and can't wait to see it all come together!
Tiana Huelsman4 reviewsiTotal number of Google reviews Tiana has written across all businesses on Google Maps, not just this one.
We had an excellent experience working with Erin at Milestone Home Design. We were starting with a completely unfinished basement and needed help to maximize the space while maintaining a functional flow. Erin created several layout options that helped us think through the best use of every square foot.
Our finished basement includes a workout room, TV/lounge area, wet bar, recreation space for the kids, a full bathroom, and a small unfinished storage area. Erin’s designs helped us understand how furniture placement, traffic flow, and spatial planning would impact the overall feel of each room. Being able to view the designs from multiple perspectives and then virtually walk through the space gave us so much confidence before construction began as well as helped guide conversations with contractors as we were selecting which company to go with. I highly recommend getting her involved in the very beginning stages of planning as contractors don’t have many ideas about the actual layouts.
Throughout the entire process, Erin was professional, responsive, and a pleasure to work with. Her communication was prompt, she set clear expectations and consistently met them, and she always took the time to answer our emails and questions. Every phone call was enjoyable, and she provided thoughtful guidance and exceptional customer service from start to finish.
If you’re looking for someone who can help you truly visualize your space while providing outstanding service, I highly recommend Erin and Milestone Home Design.
Response from the owner · 2 months ago
Thank you so much for the wonderful review! It was such a pleasure helping you design your basement. Seeing all those spaces ... from the wet bar to the workout room ... come together in 3D was so much fun. I’m thrilled the visuals gave you confidence when talking with contractors! I can't wait for you to enjoy your beautiful new space!
Clara Legeay4 reviewsiTotal number of Google reviews Clara has written across all businesses on Google Maps, not just this one.
Erin was great to work with! She was always quick to respond and easy to communicate with. I came to her with some loose ideas for my space, and she helped turn them into visuals that made it so much easier to see the possibilities. Since I'm a visual person, that part was especially helpful.
She also recommended a few contractors to help me take the next step, which I really appreciated. Overall, it was a great experience, and I'd definitely recommend Erin if you're looking for help reimagining your space!
Response from the owner · 3 months ago
Thank you so much for the wonderful review, Clara! I absolutely loved working with you to bring your ideas to life ... it's always exciting to help clients visualize the full potential of their space! I'm so glad the 3D renderings and contractor recommendations were helpful as you consider your next steps.
Jacob GodecLocal Guide · 103 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
We hired Erin Rudy, of Milestone Home Design, to draw up scenarios for an open plan for our first floor and a more modern design for our family room, downstairs. She presented us with 5 different design options for our first floor and 4 options for the lower level. They were presented in 3D and 360 degree rotation.
She was very professional, creative and understood our vision. Communication was seamless as she fully explained each design, in detail, making sure we understood each design and answered all our questions. The end results exceeded our expectations and we would highly recommend her to anyone needing her expertise.
Ellen & Don Smith
Response from the owner · 3 months ago
Thank you so much, Ellen and Don! It was an absolute pleasure working with you both to bring your vision to life. I'm thrilled to hear the 3D designs exceeded your expectations ... you've got some great options, and I can't wait to see where things shake out! Thanks again for the wonderful recommendation!
Pamela Guzman2 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Working with Erin has been super easy! She is approachable and transparent and was feeling our vision Definitely recommend to everyone who is a first time homeowner (like myself) and want guidance and a visual of how to make your house feel more like the home it can be.
Response from the owner · 4 months ago
Thank you so much for the wonderful review! You had a fantastic vision from the start, and it was a joy to collaborate with you to make it a reality. Thank you for trusting me to help guide you through it!
