Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker

Reading, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #101Position by Experts Score among all companies we track in this category. of 144 towing services · 4.7★ from 1,378 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker is better than 80% of towing services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker is better than 74% of towing services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker is better than 92% of towing services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker is better than 94% of towing services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker is better than 100% of towing services.A
100

Reviews for your job

Customers hired Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker for 8 kinds of job.

Millennium Towing & Recovery – Cars & Heavy Duty Semi Truck Wrecker for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 60

All 4 Google reviews tagged “Battery”

Joseph11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Driver showed up professional helped me out with battery. Had another two cars towed within the last few years. Worked with the same driver. Always professional.

Reasonable priceBatteryCar towing
Victoria10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Darren was helpful and resourceful. He saved me a lot of money in the long run.

BatteryBattery serviceCar towing
michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast, courteous service. Would use again! Thxs!

BatteryBattery service
Paloma3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Okay so I am currently “feeling good” and was outside in my car when it died and the guy on the phone answered all my questions and solved all my problems and made sure I knew I didn’t kill the car it just needed a start and I needed water. And he was polite. Also I don’t even live in Ohio and they still helped me

BatteryBattery serviceService not listed+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 58%Overpriced 4%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Car towing488—
Special vehicle towing132—
Local hauling42—
Battery service33—
Long distance hauling17—
Tire change14—
Motorcycle towing9—
Car lockouts5—

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