Closed · Graymoor-Devondale, KY · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%96+25Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 61%
5.0★★★★★23 Google reviews · 23 photos
96%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Miller Tile holds a perfect 5.0 rating from 23 reviews, with the owner responding to every comment. Customers consistently praise the company for its meticulous attention to detail, high-quality tile work in bathrooms and kitchens, and reliable punctuality. Reviewers also highlight clear communication throughout the project and fair pricing. One minor criticism noted a delay in a bathroom remodel, though the final result was still considered excellent.
Google rating: 5.0 out of 5 from 23 reviews (96% five-star).
Reviews on this page: 23 Google reviews (23 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Miller TileTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Miller Tile: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Miller Tile: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Miller Tile: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Miller Tile: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
5.0of 5
5 stars2296%
4 stars14%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
98%praise
Praise5498%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price467%
Reasonable233%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1425%
Would recommend1222%
Communication1018%
Staff & attitude815%
Speed & response611%
Price & value35%
Honesty & trust24%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The attention to detail and quality of his work really showed, and he completed the project in a timely manner without sacrificing quality.”
“We plan to use his services again and would absolutely recommend him to anyone looking for quality tile work!”
“The work Is high-quality, the communication was top-tier, professionalism was unmatched, he was always punctual and always available.”
“He was efficient, friendly, and clearly very skilled at what he does.”
“He showed up on time and did exactly what he said he would.”
“Extremely reliably, very affordable and overall great experience.”
“…out the project, showed up every day until the job was complete, and genuinely cared about making sure we were happy with the finished product.…”
People customers mention
Brett8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Alicia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We couldn’t be happier with the tile work that Brett did in our basement bar area! He was efficient, friendly, and clearly very skilled at what he does. The attention to detail and quality of his work really showed, and he completed the project in a timely manner without sacrificing quality. He was also very fairly…
Great price
Elizabeth2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I cannot recommend Miller Tile enough. From the beginning of the process to the very end I have zero complaints. The work Is high-quality, the communication was top-tier, professionalism was unmatched, he was always punctual and always available. He turned my vision for my bathroom into reality!!
Will be using again…
Great price
Kris1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Brett did an absolutely amazing job on our tile shower. Very professional and communicated through every step of the job. We will definitely be using him again for our tile needs in the future.
Reasonable price
Megan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We hired Brett to tile our bathroom and laundry room. Not only did he do an amazing job, he also made sure we were satisfied every step of the way, making sure it looked exactly how we wanted and that our expectations were met. He went above and beyond. I’d highly recommend him!
Tyler1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We recently had Brett with Miller Tile replace the flooring and shower tile in our home, and we couldn’t be happier with the results. From the beginning of the project, it was obvious that Brett takes pride in his work.
Brett is incredibly detail-oriented and never cuts corners. He treated our home like it was his…
Great price
James1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
If you’re in Louisville or Southern Indiana and you’re looking for a tile company that does meticulous, high-quality work, I highly recommend Miller Tile. Brett Miller takes tremendous pride in every project he completes, and it truly shows in the finished product. His attention to detail is second to none, and his…
We couldn’t be happier with the tile work that Brett did in our basement bar area! He was efficient, friendly, and clearly very skilled at what he does. The attention to detail and quality of his work really showed, and he completed the project in a timely manner without sacrificing quality. He was also very fairly priced, which made the entire experience even better. We plan to use his services again and would absolutely recommend him to anyone looking for quality tile work!
Price assessment: Great price
Response from the owner · a month ago
Thank you!
Elizabeth2 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I cannot recommend Miller Tile enough. From the beginning of the process to the very end I have zero complaints. The work Is high-quality, the communication was top-tier, professionalism was unmatched, he was always punctual and always available. He turned my vision for my bathroom into reality!!
Will be using again for any of my future projects and recommend without reservation
Price assessment: Great price
Response from the owner · a month ago
Thank you!
Kelsey Hendrix6 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Brett did an absolutely amazing job on our tile shower. Very professional and communicated through every step of the job. We will definitely be using him again for our tile needs in the future.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you!
Megan Knezevich10 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
We hired Brett to tile our bathroom and laundry room. Not only did he do an amazing job, he also made sure we were satisfied every step of the way, making sure it looked exactly how we wanted and that our expectations were met. He went above and beyond. I’d highly recommend him!
Response from the owner · 2 months ago
Thank you!
Tyler Whobrey1 reviewiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
We recently had Brett with Miller Tile replace the flooring and shower tile in our home, and we couldn’t be happier with the results. From the beginning of the project, it was obvious that Brett takes pride in his work.
Brett is incredibly detail-oriented and never cuts corners. He treated our home like it was his own, making sure everything was done the right way - not just the quickest way. He kept us informed throughout the project, showed up every day until the job was complete, and genuinely cared about making sure we were happy with the finished product.
The quality of Brett’s work speaks for itself. If you’re considering a tile or flooring project, I wouldn’t hesitate to recommend Miller Tile. You’ll end up with beautiful work and the peace of mind that comes from hiring someone who truly cares about what they do.
Price assessment: Great price
Response from the owner · 2 months ago
Wow! Thank you for the kind words!
James Knezevich1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
If you’re in Louisville or Southern Indiana and you’re looking for a tile company that does meticulous, high-quality work, I highly recommend Miller Tile. Brett Miller takes tremendous pride in every project he completes, and it truly shows in the finished product. His attention to detail is second to none, and his communication throughout the entire process is exceptional. If you’re looking for someone who is reliable, professional, and genuinely cares about delivering outstanding results, Brett and Miller Tile are the team to call.
Price assessment: Great price
Response from the owner · 2 months ago
Wow! Thank your for the kind words
Denise Hodges13 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Brett did our primary bath removing a garden tub and making a walk-in shower as well as a new tile floor. His work was exceptional. The detail was above expectations. Our tile had some slight veins and every corner every piece aligns perfectly. He truly is an artist in his craft. He showed up on time and did exactly what he said he would. I already have other projects for him to do. We highly recommend him.
Response from the owner · 9 months ago
Thank you!
Nina9 reviewsiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
I highly recommend Brett for any bathroom remodeling project. Brett delivered an outstanding service in the remodeling and flooring of my bathroom. He showed up promptly each day, and although we ran into some delays, his exceptional attention to detail and commitment to perfection resulted in an admirable quality of work. Communication throughout the entire process was excellent, demonstrating his significant pride in his work and his dedication to producing a truly flawless result. Love overall look of how this tilework turned out!
Response from the owner · 9 months ago
Thank you!
Darlene Burke2 reviewsiTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Brett does very good tile work. The job was done exactly on time as estimated. He shows up on time, is very courteous and friendly. I highly recommend his work for a bath remodel.
