Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Reviewers generally praise the compassionate, professional care provided by therapists and the welcoming atmosphere of the clinic. Many patients highlight effective treatment for anxiety, depression, and postpartum issues, noting that staff members listen attentively and create safe spaces for healing. However, recurring criticisms involve poor communication and administrative failures, including unanswered phone calls, missed appointments without notice, and hostile interactions with reception staff regarding scheduling and insurance.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
118 Google reviews we collected
Phrases our text analysis found in 109 written reviews
How often each topic comes up in the written reviews
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ortiz is amazing—she guides you with wisdom, compassion, and intention.”
“My experience with this practice was uncomfortable and unprofessional.”
“I truly appreciate their guidance and advices would highly recommend them to anyone looking to improve their mental well being 👍 👐”
“I had an excellent experience with the counseling services.”
“I'd literally leave no stars of i could already a horrible start.”
“They’re easy to talk to, patient, and really seem to care about helping you make progress.”
“Her team are also amazing they genuinely care about helping you.”
“Booking an appointment was quick and effortless as well.”
“After scheduling an appointment and after being confirmed, it was a no-show.”
“The care here is affordable, which made it possible for me to get the help I needed.”
praise complaint · found by our text analysis, Google review wording unchanged.
I truly appreciate their guidance and advices would highly recommend them to anyone looking to improve their mental well being 👍 👐
Dr Ortiz is very knowledgeable in what she does. She has an approach that makes you feel safe and welcoming. Will definitely recommend her
A beautiful space for healing and transformation. Dr. Ortiz is amazing—she guides you with wisdom, compassion, and intention. Grateful for this journey.
AMAZING!!!! Taking the step to make an appointment, was the first step of many, towards healing. Dr. Ortiz is wonderful and professional. She is soft in her approach but firm in identifying areas that need correction and self-reflection. This, I find to be, very important. Her office is clean and inviting. The exact…
Dr. Ortiz saved my life, she has helped guide me through my healing journey for the past 2yrs. I went in a person living in survival mode with sever anxiety, panic attacks & depression. Feeling like I'd never climb out of the hole to now continuing the work feeling stronger everyday. Her team are also amazing they…
He buscado ayuda para mi y mi hija y este lugar tiene muy Buenos consejeros, he vizto muy buen progreso en mi y logre tener una buena coneccion con mi hija gracias a las platicas y consejos que dan, el dr Richard y dra viridiana son increiblemente Buenos les agradezco mucho por ayudarme a mi y ami hija a ser mejores personas y mejor madre he hija
4.7 ★★★★★ 115 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I truly appreciate their guidance and advices would highly recommend them to anyone looking to improve their mental well being 👍 👐
Dr Ortiz is very knowledgeable in what she does. She has an approach that makes you feel safe and welcoming. Will definitely recommend her
A beautiful space for healing and transformation. Dr. Ortiz is amazing—she guides you with wisdom, compassion, and intention. Grateful for this journey.
AMAZING!!!! Taking the step to make an appointment, was the first step of many, towards healing. Dr. Ortiz is wonderful and professional. She is soft in her approach but firm in identifying areas that need correction and self-reflection. This, I find to be, very important. Her office is clean and inviting. The exact environment needed for emotional understanding and growth! Ive been a patient for several months and can easily say, that i have learned a lot about my self and how to navigate my environment. Im so thankful and believe more growth is on the horizon.
Dr. Ortiz saved my life, she has helped guide me through my healing journey for the past 2yrs. I went in a person living in survival mode with sever anxiety, panic attacks & depression. Feeling like I'd never climb out of the hole to now continuing the work feeling stronger everyday. Her team are also amazing they genuinely care about helping you. I've been to more therapist all over the city and by far this place is the best! If you're searching for help take the step and call to schedule you won't regret it!
He buscado ayuda para mi y mi hija y este lugar tiene muy Buenos consejeros, he vizto muy buen progreso en mi y logre tener una buena coneccion con mi hija gracias a las platicas y consejos que dan, el dr Richard y dra viridiana son increiblemente Buenos les agradezco mucho por ayudarme a mi y ami hija a ser mejores personas y mejor madre he hija
I started therapy with Dr.Viridiana Ortiz and she is amazing! I love the way I was able to express myself with her and how she created my treatment plan. I feel so grateful to have found a therapist with whom I am comfortable and supportive.
Very good experience and professional service, therapist Hadya understand and listen to my issues and she is so kind and understanding. I left my session very satisfied 🙏🏻❤️🩹
I’m really glad I found this mental health center. My therapist, Hadya, has been wonderful. She's insightful and creates a comfortable space. The care here is affordable, which made it possible for me to get the help I needed. I’d definitely recommend this practice to anyone looking for quality mental health support.
My experience with this practice was uncomfortable and unprofessional. There were several boundary and communication issues that made me lose trust in the environment. There were also inconsistencies in how information was handled, and I did not feel that therapists here maintained a clear, neutral, or supportive therapeutic stance. I ultimately chose to leave the practice and continue care elsewhere, which was the best decision for my well being. I recommend anyone seeking therapy to carefully evaluate their comfort level and trust their instincts.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
