Pest control service · Louisville, KY · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%94+13.3Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 145 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★212 Google reviews · 5 photos
97%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$83typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Mint Pest Control Indian Hills five stars based on 212 reviews, with the owner responding to 94 percent of comments. Customers frequently highlight punctuality, professional communication, and thorough inspections for pests like termites and mice. Technicians are described as knowledgeable, efficient, and clear in explaining services and preventative options. Pricing is noted as reasonable and affordable. One four-star review mentioned limited trapping for mice and a desire to close the account after a single treatment, though this appears isolated among the overwhelmingly positive feedback regarding overall satisfaction and results.
Google rating: 5.0 out of 5 from 212 reviews (97% five-star).
Reviews on this page: 212 Google reviews (134 with written comments, 2 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: November 1, 2026.
Service: Bed Bug Exterminator serving Louisville, Kentucky.
Data from Google, last updated November 2, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mint Pest Control Indian Hills: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mint Pest Control Indian Hills: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mint Pest Control Indian Hills: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mint Pest Control Indian Hills: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mint Pest Control Indian Hills: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
212 Google reviews we collected
5.0of 5
5 stars20697%
4 stars52%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 134 written reviews
100%praise
Praise195100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2019%
Reasonable7975%
Overpriced00%
Not sure77%
$83-23% vs typical bed bug exterminators
Middle half of what 70 customers paid ($61–$119) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6232%
Quality & results5528%
Speed & response2915%
Communication1910%
Would recommend168%
Price & value74%
Honesty & trust74%
What customers talk about
We read 134 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matthew is very knowledgeable and did a thorough inspection.”
“He did a great job, he came back same day when our morn time didnt work.”
“He notified me when he was on his way to the house and arrived on time.”
“Communication is great and I’m always pleased with the results.”
“Highly recommend using Mint for your pest control needs.”
“His quote is reasonable and we are happy with the discount we got.”
“Everyone from the office staff to the technicians has been friendly, professional, and reliable.”
People customers mention
Frank3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mint Pest Control Indian Hills for 8 kinds of job. Pick one to see what they paid and said.
Matthew is very knowledgeable and did a thorough inspection. His quote is reasonable and we are happy with the discount we got.. Very presentable and professional.
Paid $200+Reasonable priceHome inspection
LLaura10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Matthew came out today and inspected for termites. He was very professional and knowledgeable about the subject. He took the time to walk me around the property to show me what he had found and recommended several options for infestation prevention. He notified me when he was on his way to the house and arrived on time.
Paid $200+Reasonable priceHome inspection
Vvendis12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★
He was pleasant didn't have but two mice traps.we don't have any cracks, but he did do spider webs around the windows. Honestly I didn't watch him outside. After this treatment I would like my account closed.. thank you.
Paid $60–80
JJames10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Brentley always takes good care of us! When I am home, he reviews the steps he has completed and always asks if there are any concerns or questions.
DDarlene7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The technician was personable, professional, and thorough in his treatment of my home.
Paid $40–60Reasonable price
JJohnLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Frank does an amazing job, very polite and professional. Would highly recommend Mint pest control especially based on the way Frank has represented the company . His professional attitude and attention to detail is much appreciated. Thank you for your services
Matthew is very knowledgeable and did a thorough inspection. His quote is reasonable and we are happy with the discount we got.. Very presentable and professional.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection
Pest type: Termites
K
Kathleen BeallLocal Guide · 32 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Frank has always been great in listening to what I want done and how and he follows thru. I have not seen any or had any problems once he sprays. Thank ypu Frank!
Price assessment: Reasonable price
C
Cindy PerkovichLocal Guide · 70 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Matthew came out today and inspected for termites. He was very professional and knowledgeable about the subject. He took the time to walk me around the property to show me what he had found and recommended several options for infestation prevention. He notified me when he was on his way to the house and arrived on time.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection
Pest type: Termites
M
Melissa BurroughsLocal Guide · 29 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
He was pleasant didn't have but two mice traps.we don't have any cracks, but he did do spider webs around the windows. Honestly I didn't watch him outside. After this treatment I would like my account closed.. thank you.
Price: $60–80
R
Rhonda Newman5 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.