Experts Reviews · Company report
Miraculous Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%79+20.6Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty72−2.8Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Miraculous Carpet Care

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #211Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 115 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Miraculous Carpet Care is better than 88% of carpet cleaning.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Miraculous Carpet Care is better than 79% of carpet cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Miraculous Carpet Care is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Miraculous Carpet Care is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Miraculous Carpet Care is better than 72% of carpet cleaning.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Miraculous Carpet Care is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Miraculous Carpet Care for 5 kinds of job.

Miraculous Carpet Care for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#112 / 167
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Pet stain & odor removal”

Peter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

OUTSTANDING JOB cleaning our carpets !!!!

Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Extremely knowledgeable, fair, and kind. Did an incredible job with our carpet! Better than I ever thought possible.

General carpet cleaningPet stain & odor removal
AmberLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dan and Marcel at Miraculous Carpet Care always do a phenomenal job! The carpet in our rental needed repairing and a serious deep cleaning. When they were done, the carpet looked brand new! I have been using Miraculous Carpet Care for many years through several homes and their professionalism and quality go unmatched! I am always recommending them!

Great priceGeneral carpet cleaningPet stain & odor removalService not listed
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Seriously cannot recommend Miraculous Carpet Care enough!! I was impressed by Dan from start to finish - and the final product was outstanding, the 7 year old carpets look brand new! He was so thorough with his initial call and quote, and not to mention very kind and professional. He was very fair and detail…

Great priceGeneral carpet cleaningPet stain & odor removal
Steven15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Read about Dan/Miraculous Carpet Care on Nextdoor. I left an email, heard back from him that evening! Set up an appointment in less than a week. Did an excellent job, new equipment, did more than expected & came in right on the low side of the quoted pricing! Very professional & personable. Will definitely use…

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
StaceyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Dan and Marcel did a fabulous job! They had been recommended and we finally scheduled them to come and clean our bedrooms, bonus room, hallway and stairs. We were long overdue and they did a fantastic job. What a pleasure to work with too!

Reasonable priceGeneral carpet cleaningPet stain & odor removal
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dan and team did a wonderful job cleaning our carpet and rugs. Team communicated effectively, arrived on time and took precautions to protect our property. I highly recommend.

General carpet cleaningPet stain & odor removalArea rug cleaning
Jeremy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job, little pricey but was worth it

Reasonable priceCarpet steam cleaningPet stain & odor removal
MichaelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dan is by far the best in the business and a true artist in his craft. I never thought my carpets would look this great. We have 2 kids and a large dog, the odor and stains from the constant use are gone.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Professionalism
Carol9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Miraculous Carpet Cleaning not only got puppy stains out of our carpets, got our white area rug white again, but they also protected our hardwood floors from their hoses with drop clothes and shoe booties. Very respectful, arrived promptly and our carpet was dry and back to normal by that evening. Couldn’t recommend more! 6 stars.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Leigh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Miraculous carpet cleaners On several occasions. I have two dogs and a grand pup. The pet stain and Oder removal is the bomb. The carpets are so clean and fresh when they are finished. Dan is very professional and treats your home with care. I have left entry for my home when I am away. Completely…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Oh my gosh miraculous carpet care is the best! I was stressing out about a coffee stain on a brand-new wool carpet. I called around, and no one could come out to my house in College Grove, so I thought I would have to wait at least a week for help. When I called Dan at miraculous carpet care, he was able to see me…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
GregLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend Dan and his crew! Not only did he clean and deodorize my carpet, he showed me the best practices to keep it in tip top condition, while keeping the dog odors away.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dan did an awesome job cleaning our carpets. He came through in a pinch and squeezed us into his busy schedule but did a great and thorough job. Definitely recommend!!

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Dan did a WONDERFUL job for us! He and his team were extremely professional, courteous, and meticulous. He was prompt with all communication. My carpets look brand new! And smell great!  I HIGHLY recommend Dan and Miraculous Carpet Cleaning!

Customer photo from Michelle's reviewCustomer photo from Michelle's review
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
BaruchLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

When you see 5 stars reviews only, it makes you raise a brow. What, no complains? At all? Everything is perfect? Well, yes. Dan is friendly, professional, knowledgeable, honest, and extremely service-oriented. I never thought someone can be passionate about carpet care, but hey, here he was! If you need your carpet cleaned, go Miraculous.

Pet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did and amazing job cleaning our carpet and removing stains that were years old. Super friendly and went the extra mile in making sure that we were beyond satisfied with the outcome. I would absolutely recommend them to family and friends!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nicky11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Update: 11/2020 My husband and I cannot say enough about this business! Look no further!!! Dan walks in integrity and honesty! Dan promised to come back if needed and to continue to treat stubborn stains and smells. He actually called US multiple times to check on the carpets AND he came back like he promised and…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SaraLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Scheduled a last minute carpet cleaning before moving into our new home. Dan was very accommodating and professional - and the end result exceeded my expectations! It was a great experience and I highly recommend his services.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Professionalism

Price

$705+154% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning42$170–$340
Pet stain & odor removal19$153–$366
Area rug cleaning7$176–$453
Carpet steam cleaning7$170–$371
Upholstery cleaning3$189–$377

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