Carpet cleaning service · Smyrna, TN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%79+20.6Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty72−2.8Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#211 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 14%
4.9★★★★★115 Google reviews · 24 photos
98%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$705typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the thoroughness of carpet, rug, and upholstery cleaning, noting that results often make items look brand new. Recurring themes include punctuality, clear communication, fair pricing, and professional conduct during the service. However, low-star reviews highlight a pattern of unresponsive communication, specifically regarding failed return calls and perceived rudeness during cancellations.
Google rating: 4.9 out of 5 from 115 reviews (98% five-star).
Reviews on this page: 115 Google reviews (112 with written comments, 3 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Miraculous Carpet CareCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Miraculous Carpet Care: 88/100 on this factor. Category median: 96.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Miraculous Carpet Care: 79/100 on this factor. Category median: 96.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Miraculous Carpet Care: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Miraculous Carpet Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Miraculous Carpet Care: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
115 Google reviews we collected
4.9of 5
5 stars11398%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 112 written reviews
98%praise
Praise24798%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price953%
Reasonable847%
Overpriced00%
Not sure00%
$705+154% vs typical carpet cleaning
Middle half of what 4 customers paid ($513–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6526%
Staff & attitude5421%
Would recommend4819%
Speed & response2911%
Price & value2711%
Communication166%
Honesty & trust146%
What customers talk about
We read 112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was so thorough with his initial call and quote, and not to mention very kind and professional.”
“…he kind, but he was dedicated to his guarantee that he would get an AWFUL wet dog smell out of my carpet from people who lived in my home before me.…”
“I have been using Miraculous Carpet Care for many years through several homes and their professionalism and quality go unmatched!”
“I would highly recommend them and plan on using them again in the future!”
“Seriously cannot recommend Miraculous Carpet Care enough!”
“of carpet done and as usual did great,,efficient job!”
“He was very fair and detail oriented and again, I cannot recommend him and his team enough!”
“Marcel was very thorough, and explained the process before he ever began the work.”
“They explained the process and gave me a clear quote up front.”
People customers mention
Dan39 reviews
Marcel8 reviews
Sullivan6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Miraculous Carpet Care for 5 kinds of job. Pick one to see what they paid and said.
Steven15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Read about Dan/Miraculous Carpet Care on Nextdoor. I left an email, heard back from him that evening! Set up an appointment in less than a week. Did an excellent job, new equipment, did more than expected & came in right on the low side of the quoted pricing! Very professional & personable. Will definitely use…
Carol11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have brand new looking carpets after Dan cleaned them. My husband spilled a cup of coffee on the rug and it was terrible. We tried to use water and get the stain out. It did not work so we called Dan and he got the job done ! We also had the entire Parker’s cleaned to match . Barely used carpets that look brand new again ! Highly recommend.
just had 30,000 sq. ft. of carpet done and as usual did great,,efficient job!
Price assessment: Great price
Price: $500+
Services: General carpet cleaning
Response from the owner · 3 months ago
It’s such a huge compliment to see that you left a review Marc I really appreciate you; you’ve always been a pleasure to work for. I know you have pick up the litter concerning who can work for you at your facility.
Katie B3 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Dan saved the day! Of course I wait until the last minute to get the carpets cleaned. I called Dan and he was at the house in 15 minutes and had the carpets spotless. I have had several others clean the carpets over time, but nothing compares to the outcome of Dan's service.
Response from the owner · 3 months ago
The that’s a beautiful review Tim, thank you very much! It was good to see you, I enjoyed our chat!
Amber CLocal Guide · 14 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Dan and Marcel at Miraculous Carpet Care always do a phenomenal job! The carpet in our rental needed repairing and a serious deep cleaning. When they were done, the carpet looked brand new! I have been using Miraculous Carpet Care for many years through several homes and their professionalism and quality go unmatched! I am always recommending them!
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal, Service not listed
Response from the owner · 3 months ago
Thank you so much for supporting my carpet cleaning business and taking to the time to leave such a lovely review. We love giving life back to older carpets!
Tim EngleLocal Guide · 73 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Maybe you will have better luck than I had. Called and received message that Dan would bet back to me the next day. Next day: nothing. Send another text, it apologized and let me know Dan would call me. Nothing again. Finally send a text this morning. Got another response within 3 seconds that he was on vacation and that he would call me tomorrow. Same exact message as last week. Clearly a BOT.
I'm moving on. Too many choices to need to deal with mediocre Sevice.
Response from the owner · 4 months ago
I'm sorry that you had that experience. Forgive me for not being able to get to you. I take full responsibility for it, I've been trying to integrate AI into the system and it has proven to be a bit beyond me. I'm working on it please do let me know if I can still be of service to you, I realize that it has been three weeks, but I would like to be able to help if I can thank you
Anna Louderback5 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Seriously cannot recommend Miraculous Carpet Care enough!! I was impressed by Dan from start to finish - and the final product was outstanding, the 7 year old carpets look brand new! He was so thorough with his initial call and quote, and not to mention very kind and professional. He was very fair and detail oriented and again, I cannot recommend him and his team enough!!!!
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 6 months ago
Thank you, Anna very much for the opportunity to serve you but thank you more for taking your time to let the world know about us, please let us know if there’s anything we missed or anymore we can do for you! Blessings on you
Emily Roberts4 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
