Carpet cleaning service · Chandler, AZ · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 66%
5.0★★★★★363 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$209typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Miramar Carpet and Tile Cleaning five stars based on 363 reviews, with the owner responding to 91 percent of feedback. Customers frequently cite punctuality, fair pricing, and effective removal of pet stains, dirt, and grout from carpets, tiles, and upholstery. While many praise the consistent quality and communication, some one-star reviews describe inconsistent service quality, including property damage and a refusal to use protective shoe covers.
Google rating: 5.0 out of 5 from 363 reviews (99% five-star).
Reviews on this page: 362 Google reviews (337 with written comments, 39 with photos).
Owner responses: the business replied to 91% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Miramar Carpet and Tile Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Miramar Carpet and Tile Cleaning: 97/100 on this factor. Category median: 96.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Miramar Carpet and Tile Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Miramar Carpet and Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Miramar Carpet and Tile Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Miramar Carpet and Tile Cleaning: 91/100 on this factor. Category median: 80.A
91
Bar = this company · dark tick = category median.
Star ratings
362 Google reviews we collected
5.0of 5
5 stars35799%
4 stars31%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 337 written reviews
99%praise
Praise66799%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price8555%
Reasonable6945%
Overpriced00%
Not sure11%
$209-19% vs typical carpet cleaning
Middle half of what 112 customers paid ($153–$315) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results19529%
Staff & attitude15723%
Would recommend11016%
Speed & response10215%
Price & value609%
Honesty & trust264%
Communication233%
What customers talk about
We read 337 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They perform top quality work, are friendly and very trustworthy.”
“Used for years across 5 houses yet the last 2 times have had nothing but problems and the very last was horrible!”
“He was friendly and had the job done in under an hour.”
“I would highly recommend them for all your furniture, carpet, and tile cleaning in Gilbert AZ.”
“He was there right on time and worked continuously for 3 hours.”
“They were also very affordable, which is a huge plus.”
“I highly recommend Miramar, they do an excellent work and they don’t have any hidden fees and they know what needs to be done.”
“They did an absolutely amazing job, especially getting out tough pet stains that I honestly wasn’t sure would come out.”
“Miramar Carpet and Tile cleaning can be trusted to be on time, do a thorough job, communicate clearly at a very fair price, highly recommended.”
People customers mention
Aaron54 reviews
Ivan17 reviews
Mike15 reviews
Mesa4 reviews
Michael3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Miramar Carpet and Tile Cleaning for 5 kinds of job. Pick one to see what they paid and said.
CCorey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Esta es la segunda vez que Aaron, viene a mi casa. La alfombra quedo espectacular. Gracias por su excelente trabajo. The second time for their service. I can’t say enough about the wonderful service.
Paid $200–250Great priceCarpet steam cleaning
RRhonda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I highly recommend this carpet cleaning company! They did an absolutely amazing job, especially getting out tough pet stains that I honestly wasn’t sure would come out. My carpets look and smell so much better, and I couldn’t be happier with the results! They were also very affordable, which is a huge plus. It’s…
Paid $100–150Great priceCarpet steam cleaning
CCourtneyLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Aaron was incredible and the grout and tile looks good as new. He was friendly and had the job done in under an hour. So grateful!!
Paid $150–200Reasonable priceService not listed
JJarrett8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Aaron is actually the best. I had a cream white sectional couch in storage for over a year, and Aaron literally came to my house on his day off and made my couch look BRAND NEW. I’m afraid to sit on it now because I don’t want it to get dirty and I can’t remember it this clean since I bought it. He’s so kind and…
Paid $350–400Great priceUpholstery cleaning
AAmy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have used Miramar Carpet Cleaning for over 15 years. They cleaned my bedrooms and chair today and it all looks like new. It’s so nice to have a refresh this time of year. The master had about 10 large dirt spots from a plumbing service we used to re-pipe the house. In the office, we had a couple pet stains that I…
NNurseTunahLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been using Aarons cleaning for years and he goes above and beyond for our home from furniture to our carpets stay fresh and clean looking for months at a time due to our heavy traffic of dogs and kids running around outside to inside. His prices have yet to be beat and tile looks as new as the day installed I…
This company is incredible. They perform top quality work, are friendly and very trustworthy. Ivan showed great care when working in our home, and the results of cleaning our tile/grout and our area rug was just amazing. Our floors looked just like new! I totally recommend Miramar Carpet Cleaning. - We have used them twice and will absolutely be using them again! Everyone we know that has used them has been completely satisfied.
Price assessment: Great price
Services: Area rug cleaning, Service not listed
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Zack Gada9 reviewsiTotal number of Google reviews Zack has written across all businesses on Google Maps, not just this one.
Highly recommend! He is a man of his word. I’ve used him several times, this last time the job turned out bigger than he expected, but he did not raise the price from what he quoted just like his slogan claims. This is the only carpet cleaning service I will use!
Price assessment: Great price
Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · a day ago
Thank you so much Zack for your continued trust and loyalty! We believe in doing business the right way, and that means standing by our word, being upfront about pricing, and delivering quality work, even when a job takes a little more than expected. It means a lot to know that our commitment to honest pricing and professional carpet cleaning hasn't gone unnoticed. We're grateful to be your go-to carpet cleaning company and look forward to taking care of your home for many years to come!
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carol menne1 reviewiTotal number of Google reviews carol has written across all businesses on Google Maps, not just this one.
Aaron came to my Tempe home yesterday to clean my carpets and steam clean my tile. I have used Aaron multiple times in the past. He was there right on time and worked continuously for 3 hours. He moved things so that every inch of tile was cleaned. My kitchen tile grout was quite dirty and it’s back to white now. The tile and carpet look amazing. He even cleaned 3 area rugs for me and helped me put the house back in order. Aaron is a cat lover and is very good about keeping the door closed or letting me know to watch it no no kitties escape. I’ll definitely be using Miramar Carpet Cleaning in the future.
Price assessment: Great price
Services: Carpet steam cleaning, Area rug cleaning, Service not listed
Response from the owner · a week ago
Thank you so much Carol for your continued trust in Miramar Carpet Cleaning! We love hearing that your carpets, area rugs, and tile turned out so beautifully, especially that your kitchen grout is back to white! And thank you for sharing the photo—the results really speak for themselves! We also know how important it is to keep your kitties safe while we're working, so we're glad you appreciated that extra care. Providing thorough carpet and tile cleaning in Tempe while treating our customers' homes with respect is always our priority. We truly appreciate your loyalty over the years and look forward to seeing you and your furry family again!
C
Corey Reber4 reviewsiTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
Esta es la segunda vez que Aaron, viene a mi casa. La alfombra quedo espectacular. Gracias por su excelente trabajo. The second time for their service. I can’t say enough about the wonderful service.
Price assessment: Great price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · a week ago
¡Muchísimas gracias Corey por confiar nuevamente en nosotros! Nos alegra saber que quedó tan contento con los resultados de la limpieza de su alfombra. At Miramar Carpet Cleaning, we take pride in providing quality carpet cleaning and friendly, reliable service every time. We truly appreciate your continued trust and your kind words. ¡Será un gusto atenderlos nuevamente!
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Rhonda May Robinette4 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
I highly recommend this carpet cleaning company! They did an absolutely amazing job, especially getting out tough pet stains that I honestly wasn’t sure would come out. My carpets look and smell so much better, and I couldn’t be happier with the results! They were also very affordable, which is a huge plus. It’s hard to find a company that delivers such great results without charging a fortune. They did a fantastic job, and the quality of service exceeded my expectations. If you have pets and need your carpets cleaned, I definitely recommend giving them a call. I will absolutely be using them again! Thank you for such a great job! 🐾
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you so much Rhonda for this wonderful review! We know how challenging it can be to keep carpets clean and fresh when you have pets, so we're thrilled our team was able to tackle those stubborn pet stains and leave your carpets looking and smelling great! At Miramar Carpet Cleaning, we believe professional carpet cleaning should deliver outstanding results at a fair price, and we're happy to hear we exceeded your expectations. We truly appreciate your recommendation and look forward to helping you keep your carpets fresh and clean for years to come! 🐾
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Narong Thammavong3 reviewsiTotal number of Google reviews Narong has written across all businesses on Google Maps, not just this one.
This is a great cleaning company. I live in San Tan Valley and have been having them clean my carpet for 5 years now. I have dogs and they do an excellent job of cleaning out the fur in my carpet. I also appreciate that he drives out of his way to provide us with his services. Highly recommend!
Response from the owner · 2 weeks ago
Thank you so much Narong for trusting Miramar Carpet Cleaning for the past 5 years! We truly appreciate your continued support and are always happy to make the trip out to San Tan Valley. Pet hair can really build up in carpet over time, so we’re glad our deep carpet cleaning continues to make a noticeable difference in your home. Thank you again for the recommendation; we look forward to helping you and your dogs for many years to come!
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Carmen Calderon13 reviewsiTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Thank you so much Carmen for the 5-star review! We truly appreciate you choosing Miramar Carpet Cleaning and are so glad you were happy with our carpet cleaning service. We look forward to helping you again!
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Courtney CoeLocal Guide · 66 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Aaron was incredible and the grout and tile looks good as new. He was friendly and had the job done in under an hour. So grateful!!
Price assessment: Reasonable price
Price: $150–200
Services: Service not listed
Response from the owner · 2 weeks ago
What a difference! Thank you Courtney for sharing the photo — the tile and grout came out beautifully. We’re glad our team could bring everything back to a clean, refreshed look and get the job done efficiently. We really appreciate you choosing Miramar Carpet Cleaning for your tile and grout cleaning and taking the time to share the results!
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Joyce Anderson12 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
We had Aaron from Miramar Carpet Cleaning come to our home yesterday, and he did an amazing job! He cleaned two large area rugs, four upholstered chairs, and a large upholstered ottoman.
After such a dusty summer, everything looks practically brand new! The difference was truly amazing — almost shocking in the best way!
This is the second time we’ve used Miramar, and it certainly won’t be our last. We will absolutely use them again and will definitely request Aaron. Highly recommend Miramar Carpet Cleaning!
Joyce, we truly appreciate your continued trust in Miramar Carpet Cleaning! It’s wonderful to hear that the area rug and upholstery cleaning made such a noticeable difference in your home. Our team takes pride in providing thorough, professional cleaning that helps refresh and restore furniture and rugs. Thank you for choosing us again and for recommending Miramar Carpet Cleaning. We look forward to serving you in the future!
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Maggie Sywarungsymun7 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Prompt, efficient, great attention to detail every time! I have been using Miramar for 3 years now and they are my go to carpet cleaner. I am always impressed with how they can fit into my schedule and the way my carpets look when they are done! Thank you for the wonderful service.
Services: General carpet cleaning
Response from the owner · 2 weeks ago
Thank you so much Maggie for trusting Miramar Carpet Cleaning for the past 3 years! We truly appreciate having you as a loyal customer. We’re so glad our team has been able to work around your schedule and consistently leave your carpets looking fresh and clean. Thank you for your continued support and for choosing us for your professional carpet cleaning. We look forward to helping you again!
