Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Mission Veterinary Clinic 4.7 out of 5 based on 478 reviews, frequently praising the staff's compassion, thorough communication, and availability for urgent care. Customers often note reasonable pricing for emergency services and appreciate the clinic's extended hours. However, some low-star reviews criticize unexpected price increases, perceived upselling of non-urgent appointments, and instances of dismissive communication regarding pet care plans.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
478 Google reviews we collected
Phrases our text analysis found in 387 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 387 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ENTIRE staff was so caring, not only for Bella, but for us as well.”
“To make matters worse, when my daughter called to ask for clarification, the staff member was rude, dismissive, and pushed her off the phone instead of helping.”
“Highly recommend for peace of mind and their comforting nature and welcoming environment.”
“I would no longer recommend them unless they find a new vet that actually cares about the animals and has some manners.”
“My dog Pudge was having an emergency, they got us scheduled that same day for their urgent care.”
“I was late to my appointment and they still managed to see me which I was so thankful for.”
“I took my cat to the Urgent Care and received great service.”
“Had to go twice and both times, terrible experience with the tech.”
“They explained everything that was going on with Big Boy my cat.”
“I left feeling frustrated, upset, and like my dog’s needs were ignored.”
“When you love your animals as members of your family, that kind of consideration means a great deal.”
“Very expensive, they are upselling urgent appointments for non-urgent issues.”
“When they called to check in on Sunday afternoon, they were genuinely sorry for our loss.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Mission Veterinary Clinic for 1 kind of job. Pick one to see what they paid and said.
Great people that really care about you and you pets. I took my cat to the Urgent Care and received great service. They explained everything that was going on with Big Boy my cat. Prices are very reasonable. I would highly recommend them to anybody.
My first and only experience so far with MVC was when Bella needed urgent care on a Friday evening. The ENTIRE staff was so caring, not only for Bella, but for us as well. Dr Brahm was very thorough and let us know all of our options. I wish I could remember the names of the nursing staff and the kind woman at…
I’m disappointed in the service and lack of compassion I got for my fur baby. My pet was seizing and whining, all they offered were useless tests that had no solution but they kept racking up our bill with no plan in sight. Once 5p came around it was a “okay, we’re closing so you have to go, bye have a nice day.”…
My family and I have always received excellent caring service here. The staff has been wonderful every time. Thank you for everything 💓
I took my 16yo bestie for baby to have a quality of life check up, because I want able to make that call on my own. The were so compassionate and caring with both me and my fur baby. Of course it was the most difficult thing, but they offered a private room and gave us all the time we needed to say goodbye.
Although the outcome with our beloved Chyna was the worst we could imagine the vet and her staff where supper atentive, gentle and caring. We thank you from the bottom of our hearts.
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 16 | — |
4.7 ★★★★★ 478 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great people that really care about you and you pets. I took my cat to the Urgent Care and received great service. They explained everything that was going on with Big Boy my cat. Prices are very reasonable. I would highly recommend them to anybody.
My first and only experience so far with MVC was when Bella needed urgent care on a Friday evening. The ENTIRE staff was so caring, not only for Bella, but for us as well. Dr Brahm was very thorough and let us know all of our options. I wish I could remember the names of the nursing staff and the kind woman at the front desk to give them a shout out as well. Unfortunately, we lost Bella early morning the following Sunday. She was a rescue that we were able to love and be loved by her for 13 years! It was helpful to have an understanding of what her body was doing. Not only explained, but having printouts available to read when less emotional. When they called to check in on Sunday afternoon, they were genuinely sorry for our loss. Grateful for these kind humans that care for all our fur babies.
They take great care of our Cat. Urgent care is a definite bonus.
Thank you for your kind review and shout out for our Urgent Care!
I’m disappointed in the service and lack of compassion I got for my fur baby. My pet was seizing and whining, all they offered were useless tests that had no solution but they kept racking up our bill with no plan in sight. Once 5p came around it was a “okay, we’re closing so you have to go, bye have a nice day.” We went to another vet and got way more comfort and compassion. Our dog was sedated and we talked over options with a caring team. You guys need to make changes in customer service or maybe get more compassionate doctor.
Hello, We maintain records for all clients who receive care at the clinic. We cannot find a record under your name. Please feel free to call and ask for the Hospital Administrator, so that we can verify if you are reviewing the correct clinic. Thank you.
My family and I have always received excellent caring service here. The staff has been wonderful every time. Thank you for everything 💓
Thank you for your kind review and special recognition of our “wonderful” staff.
I took my 16yo bestie for baby to have a quality of life check up, because I want able to make that call on my own. The were so compassionate and caring with both me and my fur baby. Of course it was the most difficult thing, but they offered a private room and gave us all the time we needed to say goodbye.
Thank you for your kind review. We are honored to have been available to you during such a difficult time.
Great people 👍
Thank you for the 5 star review and referencing our great staff.
Although the outcome with our beloved Chyna was the worst we could imagine the vet and her staff where supper atentive, gentle and caring. We thank you from the bottom of our hearts.
Thank you for your kind review and recognition of our staff during such a difficult time.
Mission Veterinary Clinic has exceeded my expectations. My dog is highly excitable and does not do well with other dogs. They understand his issues, they know how to work with him and that helps me tremendously! I highly recommend them!
Thank you for your kind review. We appreciate your high recommendation!
My Basset Hound had a hole in her shoulder. I took her here to get treated. Everyone was wonderful and attentive. Took great care of Chloe and myself.
Thank you for your kind review and notice of our wonderful and attentive staff.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
