Musical instrument repair shop · Lake Forest, CA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%91+28Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 132 music lessonsiPosition by Experts Score among all companies we track in this category. · better than 56%
5.0★★★★★84 Google reviews · 17 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick turnaround times, clear communication, and reasonable pricing for services ranging from standard setups and reststringing to complex repairs like headstock breaks and electronic rebuilds. The owner responds to all reviews, and most patrons highlight the shop's punctuality and the technician's ability to identify hidden issues. However, two lower-rated reviews criticize the limited availability for in-person interactions, noting that weekday appointments are restricted to a short afternoon window during heavy traffic.
Google rating: 5.0 out of 5 from 84 reviews (99% five-star).
Reviews on this page: 84 Google reviews (84 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Music Lesson serving Lake Forest, California.
Data from Google, last updated October 28, 2026.
Score profile vs other music lessons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyMusic Lessons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mission Viejo Guitar Tech Services: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mission Viejo Guitar Tech Services: 91/100 on this factor. Category median: 93.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mission Viejo Guitar Tech Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–
Bar = this company · dark tick = category median.
Star ratings
84 Google reviews we collected
5.0of 5
5 stars8399%
4 stars00%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 84 written reviews
98%praise
Praise18898%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4423%
Quality & results4222%
Staff & attitude3920%
Would recommend3116%
Communication2010%
Price & value116%
Honesty & trust42%
What customers talk about
We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dan was amazing to work with, and very quick to tune up and restring my acoustic guitar.”
“Had a great experience with Mission Viejo Guitar Tech!”
“I was super impressed with his professionalism and attention to detail.”
“I would highly recommend him if you need some work done on a guitar, especially if it’s a valuable guitar.”
“Great insight and communication throughout the whole service.”
“Dan didn’t push me, but with his expertise, we landed on a good and affordable plan to revitalize the Peavey.”
“I highly trust him, his workmanship is first rate, his knowledge first rate.”
People customers mention
Dan37 reviews
Paul3 reviews
Stratocaster3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKevin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I brought Dan my childhood guitar and he set it up and got it playing great. Friendly, quick service time. Highly recommended!!
PPaul9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Had a great experience with Mission Viejo Guitar Tech! Dan was amazing to work with, and very quick to tune up and restring my acoustic guitar. Highly recommend dans services!
CCherylLocal Guide · 57 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Excellent work on the Rickenbacker! Got the guitar back quickly and it sounds great. Super nice guy.
ZZach3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dan did some fret work on my acoustic to fix some buzz at the 5th fret. Timely, efficient, and friendly service. I look forward to working with him again!
CChris9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
So I just recently bought a Taylor online sight unseen. Of course when I received it I was in need of a set up. I found Dan and he did an excellent job on setting it up exactly how I wanted it. I highly recommend him
YYG2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
DAN'S THE MAN! 🤘
Had some trouble installing new pickups myself and I should have had an expert do it for me the first time! 😂 Dan diagnosed the issues and gave me options to work with. Great insight and communication throughout the whole service. Guitar looks and plays even better after a full setup by Dan.…
Had a great experience with Mission Viejo Guitar Tech! Dan was amazing to work with, and very quick to tune up and restring my acoustic guitar. Highly recommend dans services!
Response from the owner · 2 days ago
Thanks Paul...it was a pleasure getting your guitar back into playing shape! Let me know if there is anything else I can do for you.
C
Cheryl WilenLocal Guide · 57 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Dan did some fret work on my acoustic to fix some buzz at the 5th fret. Timely, efficient, and friendly service. I look forward to working with him again!
Response from the owner · a week ago
Thanks Zach... It was a pleasure to meet you and work on your guitar. I am glad I found the high frets and we got that taken care of! Looking forward to working with you again.
C
Chris Corbett9 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
So I just recently bought a Taylor online sight unseen. Of course when I received it I was in need of a set up. I found Dan and he did an excellent job on setting it up exactly how I wanted it. I highly recommend him
Response from the owner · 2 weeks ago
I am so glad you found me Chris and happy to hear the guitar is playing the way you want it to. Looking forward to working with you again!
I
Ian Joseph8 reviewsiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
DAN'S THE MAN! 🤘
Had some trouble installing new pickups myself and I should have had an expert do it for me the first time! 😂 Dan diagnosed the issues and gave me options to work with. Great insight and communication throughout the whole service. Guitar looks and plays even better after a full setup by Dan.
I'll definitely be reaching out to him again for my future guitar needs! 🤙
Response from the owner · 3 weeks ago
It was a pleasure Alex...and don't "fret" over struggling with installing the pickups. It is not the easiest thing to do if you don't have a lot of experience, so I am happy to help. I think those EMGs are a great upgrade and you should love the sound. Looking forward to working with you again!!
W
William Neville4 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Mission Viejo Guitar Tech services did an excellent job on getting my guitar back in shape. I had issues with my tuners that were missing screws to the plates that hold them down onto the headstock and several that were loose.
While consulting with him he noticed several other issues ( The saddle not orientated properly during the original build, a burr on my B string tuning peg that was cutting and breaking my string, the action on my guitar was too high making playing more difficult.)
All of these were solved by him in one day along with vacuuming out the inside of my guitar and cleaning and treating the wood.
I was super impressed with his professionalism and attention to detail. Will be back. My guitar looks and plays better now than when it was brand new.
Response from the owner · a month ago
I am so happy that you are playing the guitar William! I appreciate your passion for playing again and I am glad I could help with getting you there. Looking forward to working with you again soon!
D
Dale Jensen1 reviewiTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
My guitar fell, hit the floor and the headstock snapped in 2 pieces. Found Dan's web site and sent him a text to see if he could repair it. He was very responsive and did good work. I also had him do a complete set up and he made my guitar look and play like new. He worked on it the same day I brought it to him and got it back the next day. He also keep me posted on his progress all along the way (including pictures).
Response from the owner · a month ago
Thanks Dale...it is always exciting to restore an instrument to working order for someone. I am so glad you are happy with the result!
M
Matthew Schwartz3 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Dan is extremely professional and knowledgeable. He took my 20-year-old acoustic guitar and gave it a new life while incorporating all the requests I had made for him. Could not have been happier with the results.
Response from the owner · a month ago
I am so happy that I could get your guitar in shape and give it new life! Enjoy playing it and let me know if there is anything else I can do for you.