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Mister Car Wash

Car wash · San Bernardino, CA · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 89 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 298 Google reviews · 24 photos
95%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
Nov 2026latest review

Mister Car Wash at a glance

Reviewers frequently praise the friendly, professional staff and efficient automatic washing services that effectively remove dirt without leaving water spots. The high rating reflects consistent satisfaction with customer interactions and the convenience of the location. However, lower-rated comments highlight issues with equipment limitations, such as vacuums that struggle with tight spaces, and complaints regarding pricing value, vehicle scratching, and membership policy restrictions.

  • Google rating: 4.9 out of 5 from 298 reviews (95% five-star).
  • Reviews on this page: 298 Google reviews (248 with written comments, 10 with photos).
  • Owner responses: the business replied to 88% of reviews.
  • Most recent review: November 3, 2026.
  • Service: Car Wash serving San Bernardino, California.

Data from Google, last updated November 4, 2026.

Score profile vs other car wash services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction86Reliability82Craft & service–Value100Momentum100Replies to reviews98Satisfaction: 86 (median 90)Reliability: 82 (median 88)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 98 (median 86)
Mister Car WashCar Wash Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mister Car Wash: 86/100 on this factor. Category median: 90.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mister Car Wash: 82/100 on this factor. Category median: 88.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mister Car Wash: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mister Car Wash: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mister Car Wash: 98/100 on this factor. Category median: 86.A
98

Bar = this company · dark tick = category median.

Star ratings

298 Google reviews we collected

  • 5 stars28395%
  • 4 stars21%
  • 3 stars52%
  • 2 stars00%
  • 1 star83%

Praise vs complaints

Phrases our text analysis found in 248 written reviews

  • Praise19697%
  • Complaints63%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price7964%
  • Reasonable3831%
  • Overpriced32%
  • Not sure32%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude9648%
  • Quality & results5628%
  • Would recommend178%
  • Price & value126%
  • Speed & response105%
  • Communication94%
  • Honesty & trust21%

What customers talk about

We read 248 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very fast and very professional and serves with a smile”
    “Cameron and grace were rude as can be.”
  • “Jason did a great job with helping out with what I needed to do, great wash”
  • “Jason m was a wonderful associate that helped me get my car looking better than I've ever seen it, id recommend this place 100 times out of 10”
  • “Great service by Well who was such a nice guy ,The whole team is great and the place is worth every penny.”
    “$26 is very expensive, and they don't have a machine to clean floor mats or their own towels for drying your car.”
  • “Its always effective & efficient i love here they always take care of you and are super friendly”
  • “Took his time explaining and was extremely helpful.”
  • “…re qork is great and love to wash my truck here always i reccomend it honestly and say its honestly good here everyone all staff and workers…”

People customers mention

  • Jason 11 reviews
  • Angel 5 reviews
  • Juan 3 reviews
  • Carwash 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Mister Car Wash for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

eve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★

Jason was so great, my first time here and his service was outstanding. I’ll be coming back 😊

MariaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Absolutely sensational!!!! The young man at the beginning was a beautiful soul that helped me so much and the Manager was absolutely Amazing!!! She was most helpful and kind and so caring!!!! Thank you a million. Will be coming back soon 🥰

Jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Jason m was a wonderful associate that helped me get my car looking better than I've ever seen it, id recommend this place 100 times out of 10

Great priceScratch removalPolishingAuto detailing
Gianna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jason is quite literally the best! Give him a raise immediately! Such great service and so kind!!

Great priceVacuuming
Cassandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Will provided excellent customer service. Took his time explaining and was extremely helpful.

Samantha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The guy was so nice his name was Jason ‘ everytime I see him he makes me feel welcomed and like I wanna come back everytime because he helps me out so much

Great priceAuto detailing

Photos

Customer reviews

4.9 ★★★★★ 298 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Damien groce
Review from Google · view on Google
★★★★★

Jason A very awesome and professional

Response from the owner · 15 hours ago

Thank you for your 5-star review. We certainly strive to be the best! Our team works hard to provide exceptional service and keep our facilities in tip-top shape to deliver amazing results. Come visit us again soon!

eve5 reviewsTotal number of Google reviews eve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jason was so great, my first time here and his service was outstanding. I’ll be coming back 😊

Ricky Ruiz
Review from Google · view on Google
★★★★★

Really awesome service! Jason and Angel are really great :)!

  • Price assessment: Great price
  • Services: Vacuuming
  • Busyness: Not busy
Response from the owner · a day ago

We appreciate the love. We strive to provide exceptional service and convenient amenities to enhance your car wash experience. Your support means a lot to us, and we can't wait to see you again soon!

Maria NavedoLocal Guide · 29 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely sensational!!!! The young man at the beginning was a beautiful soul that helped me so much and the Manager was absolutely Amazing!!! She was most helpful and kind and so caring!!!! Thank you a million. Will be coming back soon 🥰

Response from the owner · a day ago

Friendly service and great people - we love to hear that, Maria! We'll make sure to share your compliments with our San Bernardino team. Until next time!

Jordan Williams1 reviewTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jason m was a wonderful associate that helped me get my car looking better than I've ever seen it, id recommend this place 100 times out of 10

  • Price assessment: Great price
  • Services: Scratch removal, Polishing, Auto detailing
  • Busyness: Not busy
Response from the owner · 2 days ago

Thank you for the amazing review, Jordan. Quality service and great people are what we're all about. We'll share your kind words with Jason, and hope to see you again soon!

Robert Martinez2 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Will very good customer service much appreciated

  • Price assessment: Great price
Response from the owner · 5 days ago

We certainly strive to be the best! Our team works hard to provide exceptional service and keep our facilities in tip-top shape to deliver amazing results. Thank you for your thoughtful review, Robert. Come visit us again soon!

Gianna Frank2 reviewsTotal number of Google reviews Gianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jason is quite literally the best! Give him a raise immediately! Such great service and so kind!!

  • Price assessment: Great price
  • Services: Vacuuming
  • Busyness: Not busy
Response from the owner · 5 days ago

We appreciate the love. We strive to provide exceptional service and convenient amenities to enhance your car wash experience. Your support means a lot to us, and we can't wait to see you again soon!

RR KalraLocal Guide · 365 reviewsTotal number of Google reviews RR has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very fast and very professional and serves with a smile

Response from the owner · a week ago

Thank you for your review. You can always count on us for efficient and prompt service. Until next time!

Gabriel Dorantes2 reviewsTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Me gusta este car wash

Response from the owner · a week ago

¡Un servicio amable y gente estupenda! Nos encanta oír eso, Gabriel. Compartiremos tus elogios con nuestro equipo de San Bernardino. ¡Hasta la próxima!

Carp Craze7 reviewsTotal number of Google reviews Carp has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Free wash cool people jason help me very well

Response from the owner · a week ago

Thank you for the amazing review. Quality service and great people are what we're all about. We'll share your kind words with Jason, and hope to see you again soon!

Mister Car Wash on Google Maps →

Business details