Experts Reviews · Company report
Mitchell Garage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Mitchell Garage

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 844 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Garage is better than 94% of auto repair shops.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Garage is better than 94% of auto repair shops.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Garage is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Garage is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Garage is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Garage is better than 69% of auto repair shops.B
69

Reviews for your job

Customers hired Mitchell Garage for 8 kinds of job.

Mitchell Garage for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C installation & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 96
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “A/C installation & repair” · showing 20

Ethan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Transparent, efficient, and they will go far for the customer. My car needed a part that was discontinued, and Chad found the last one available in the entire state and made a very good repair. I also had a dash cam with some wires showing, and since they took the dash out to install that rare part, they even did me…

Reasonable priceA/C installation & repair
Harold2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick and friendly service. We'll done job.

Not sureAuto A/C rechargeAuto A/C replacementA/C installation & repair
JennaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great quick and quality service! My grandparents have been going here for decades and now I know why!! These guys are honest, fast and grandpa says "they don't do it cheap"! They fix it right the first time, and it actually cost half as much as another place quoted me!! 10/10.

Great priceAuto A/C replacementA/C installation & repair
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Quality work. Quick turn around. Awesome people

TransmissionElectrical repairAir & cabin filter replacement+ Punctuality+ Quality+ Value
KellaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Love these guys, I've been taking my cars and trucks to them for 30+ years, lots of family and friends have been converted too, they go above and beyond to help get me back on the road. Thanks Chad and Wes

Reasonable priceTransmissionCarburetor cleaningAir & cabin filter replacement
kristenLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always kind and professional. We've been going to Mitchell's for years and always have a wonderful experience. Would highly recommend!!

Air & cabin filter replacementTiresAuto battery replacement
Jo11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chad was great! They did my repair efficiently and were as fair as possible with the price. I'll certainly be returning in the future. I appreciate the honesty and good communication. Update: These are my go-to guys! I always know I'll get a great service at an affordable price.

A/C installation & repairAuto tire replacementBrakes
LoriLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are very honest and knowledgeable! They will be my go to! I highly recommend them.

A/C installation & repair
KellyLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, & done very quickly! Decent price for work done!

A/C installation & repairBrakes
Ana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Been going to Mitchell’s garage for over 20 years. I won’t let anyone else touch my vehicles, not even the dealership. Chad and Wes have always been honest, fast, and done the job right every time. I won’t go anywhere else for any repairs or maintenance.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Mitchell brothers, Chad & Wes are fantastic people! Both of them are honest, knowledgeable, and patient communicators. My 2004 Toyota Tundra was making a very loud noise when I gained speed so I took it into Mitchell’s Garage and within a few minutes and after performing a variety of tests Chad & Wes knew…

A/C installation & repairOil changeTransmission
Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had several issues with my car before going in and Mitchell garage worked efficiently to fix them all. I appreciated how well they kept in contact with me to keep me updated on progress and asked permission to continue with repairs so there were no surprises at the end. Overall, they are considerate and kind…

A/C installation & repairAuto engine diagnosticAuto side window replacement
Doc3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent , skilled, honest and the price is fair.

A/C installation & repairAuto A/C replacementAir conditioning
chuckLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’m actually really savvy when it comes to mechanics. I work on my own vehicles because you just can trust mechanics these days. Truth be told, if I can’t do it the only place I will ever take something of mine is to Chad or Wess at Mitchels garage in Provo. I’ve sent many friends and family members to them. They…

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great work. Done earlier than expected. Friendly and personable

A/C installation & repairService not listed+ Punctuality+ Quality+ Professionalism
Tivalee9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best service! Our family has been using them for years and they never disappoint!

A/C installation & repairAir & cabin filter replacementBrakes+ Punctuality+ Quality+ Professionalism
Brady2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rating only, no written review.

Customer photo from Brady's review
Great priceCarburetor cleaningElectrical repairAir & cabin filter replacement
Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C installation & repair
Benjamin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C installation & repair
Lupe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C installation & repair

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 1%

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