Analyzing 7,707,9647.7M ReviewsFor 21,82121.8K Experts

Experts Reviews · Company report
Mitchell Garage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Mitchell Garage

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 844 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Garage is better than 94% of auto repair shops.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Garage is better than 94% of auto repair shops.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Garage is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Garage is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Garage is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Garage is better than 69% of auto repair shops.B
69

Reviews for your job

Customers hired Mitchell Garage for 8 kinds of job.

Mitchell Garage for auto emissions testing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto emissions testing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Auto emissions testing”

Nicholas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

They were super quick and transparent about the worked needing to be done on my car. They kept the channel of communication open for when I had questions, and worked within my budget.

Reasonable priceTiresSteering & suspension repairElectrical
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Quality work. Quick turn around. Awesome people

TransmissionElectrical repairAir & cabin filter replacement+ Punctuality+ Quality+ Value
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Excellent business

Great priceCarburetor cleaningAir & cabin filter replacementGeneral repairs & maintenance
Dalton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Always a good experience at Mitchel’s garage! Had broken engine mount that they fixed exactly how i wanted it!

Auto emissions testing
KellaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Love these guys, I've been taking my cars and trucks to them for 30+ years, lots of family and friends have been converted too, they go above and beyond to help get me back on the road. Thanks Chad and Wes

Reasonable priceTransmissionCarburetor cleaningAir & cabin filter replacement
Gene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always happy with Chads good work, reasonable prices and explanations and answers to my questions.

Auto emissions testingAuto engine diagnosticGeneral repairs & maintenance+ Quality+ Professionalism+ Value
kristenLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always kind and professional. We've been going to Mitchell's for years and always have a wonderful experience. Would highly recommend!!

Air & cabin filter replacementTiresAuto battery replacement
DianeLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Chad is always helpful. We made an appointment and he explained what was needed. These are the best mechanics. They are easy to work with and very prompt. 👍

Auto power window repairAuto emissions testing+ Quality+ Professionalism+ Value
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Hands down the best shop in Provo. They are straight shooters and don’t make things up that don’t need to be fixed. Steve H

Auto emissions testing
Josh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Changed my alternator and were great! Been back for oil changes among other things.

Air & cabin filter replacementAuto emissions testingOil change
Tiffany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This place is simply THE BEST!! Quick, kind, considerate and honest!

Auto emissions testingBatteryAir conditioning
Dalton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I did an emissions check and it was so quick! Chad at the front desk is super friendly as well!

Auto emissions testing
Larry9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are very professional, they know what they are doing.

Auto emissions testingAuto engine diagnostic
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chad is fantastic, always able to get me in and out asap. Very good at what he does and it shows!

Auto emissions testingAuto engine diagnosticVehicle Inspection
Ana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Been going to Mitchell’s garage for over 20 years. I won’t let anyone else touch my vehicles, not even the dealership. Chad and Wes have always been honest, fast, and done the job right every time. I won’t go anywhere else for any repairs or maintenance.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were fantastic. Friendly, quick, worked me in although obviously very busy and successful.

Auto emissions testing
Brady2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rating only, no written review.

Customer photo from Brady's review
Great priceCarburetor cleaningElectrical repairAir & cabin filter replacement
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto emissions testing
Raychel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto emissions testing
Rema year ago★★★★★

Rating only, no written review.

Reasonable priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance112—
Oil change93—
Brakes60—
Auto engine diagnostic56—
Engine repair42—
Wheel alignment41—
Vehicle Inspection35—
Air & cabin filter replacement31—

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