Analyzing 7,554,3837.6M ReviewsFor 21,28721.3K Experts

Experts Reviews · Company report
Mitchell Garage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Mitchell Garage

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 844 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Garage is better than 94% of auto repair shops.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Garage is better than 94% of auto repair shops.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Garage is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Garage is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Garage is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Garage is better than 69% of auto repair shops.B
69

Reviews for your job

Customers hired Mitchell Garage for 8 kinds of job.

Mitchell Garage for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.112
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 216
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 112 Google reviews tagged “General repairs & maintenance” · showing 20

David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

These folks explained in good detail what needed to be done and didn't try upsell or overcharge me a bit. That's the way it's been each time, definitely going back and definitely would recommend.

Great priceGeneral repairs & maintenance
Hope4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Super fair pricing! Super kind!

General repairs & maintenanceWheel alignmentOil change
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mitchel Garage takes is great to only fix what needs to be fixed and doesn’t upsell me on things I don’t need. Happy with the work and the people.

Great priceSteering & suspension repairGeneral repairs & maintenance
Joel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mitchell’s is one of the most professional and competent garages around. They fix things when they say they will and the repairs stick!

TransmissionGeneral repairs & maintenance
Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chad always makes sure I’m taken care of and all my services are done well and in a timely manner, and he is honest about priority with services!

General repairs & maintenanceBrakesOil change
KellyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Since moving to the Spanish Fork area three years ago, Mitchell’s Garage in Provo has been my go to guy when I need some work done on my GMC Sierra or my wife’s Honda CRV. They’ve had my vehicles a number of times and each time I have been extremely satisfied with their work, processes, and prices. Work is always…

TransmissionElectrical repairAir & cabin filter replacement
Alexander9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Best mechanic shop around! My car always feels new after leaving the shop!

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto maintenance
Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I have been coming here for many years. Friendly, competent service. Reasonable pricing. Recommend highly.

Reasonable priceAuto battery replacementSteering & suspension repairGeneral repairs & maintenance
Tom6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Update to below: Once again 5 stars needing a quick repair (we only have one car) Chad got us in that day and the work was done that same day. Mitchell Garage is fantastic! New to Provo Utah we were looking for an honest auto mechanic. We searched the internet and found Mitchell Garage who was highly rated. Their…

BatteryElectrical repairGeneral repairs & maintenance+ Quality+ Professionalism+ Value
RussellLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I had a problem I thought would need to go to the dealer, but Mitchell’s fixed it in a timely manner. They are reliable.

Reasonable priceGeneral repairs & maintenanceAuto brake repair
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Quality work. Quick turn around. Awesome people

TransmissionElectrical repairAir & cabin filter replacement+ Punctuality+ Quality+ Value
Randy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

These guys take good care of me! I've been taking my vehicles here for years and have never had a bad experience with them. They get the job done right!

Great priceAir & cabin filter replacementAir conditioningElectrical+ Punctuality+ Quality+ Professionalism
CulainnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

great service and very friendly people. i’ll always recommend mitchell’s to anyone.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionOil change
Randy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Replaced my starter motor in my jeep. They always get me taken care of ASAP. I take my wife's car in also. They are professional in every way. Very fair pricing. I trust them.

Reasonable priceGeneral repairs & maintenance
Terri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Very nice. Prompt service. Highly recommend.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceOil change+ Punctuality+ Professionalism
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Excellent business

Great priceCarburetor cleaningAir & cabin filter replacementGeneral repairs & maintenance
ScottLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Needed a shop for my kids going to school in Utah. So far they have been trustworthy, fair on price and done good work.

Reasonable priceTransmissionGeneral repairs & maintenanceOil change
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Mitchell’s Auto is great establishment offering top notch repairs and personable customer service. Their knowledgeable staff was upfront with my vehicle’s needs and treated me as an important part of their day and fixed the repairs to my vehicle in a timely manner. Thank you Mitchell’s Auto!

Reasonable priceGeneral repairs & maintenance
Norm7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great experience. Understood problem. Brought truck in next day and fixed it. Good price. No upsell. Felt like I could trust them.

Great priceGeneral repairs & maintenance
KellaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Love these guys, I've been taking my cars and trucks to them for 30+ years, lots of family and friends have been converted too, they go above and beyond to help get me back on the road. Thanks Chad and Wes

Reasonable priceTransmissionCarburetor cleaningAir & cabin filter replacement

Show more general repairs & maintenance reviews (92 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance112—
Oil change93—
Brakes60—
Auto engine diagnostic56—
Engine repair42—
Wheel alignment41—
Vehicle Inspection35—
Air & cabin filter replacement31—

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