Mike FahrlanderLocal Guide · 19 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDidn't have what I was looking for but the folks are real nice.
Mitchell Hardware Supply
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%93+26.3Replies to reviews 8%7+0.6Experts Score= 74Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 30 hardware storesPosition by Experts Score among all companies we track in this category. · better than 72%
4.7 ★★★★★ 159 Google reviews · 14 photos
80%five-star reviews
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Jun 2026latest review
Mitchell Hardware Supply at a glance
Google reviewers rate Mitchell Hardware Supply 4.7 out of 5 based on 159 reviews. Customers frequently praise the helpful, friendly staff and wide inventory, noting the store handles key cutting, glass rescreening, and sells plants and hardware. Recurring themes include efficient service and fair pricing for neighborhood repairs. However, some customers criticize the store for being difficult to navigate when crowded and mention instances of unresponsive phone lines or rude interactions.
- Google rating: 4.7 out of 5 from 159 reviews (80% five-star).
- Reviews on this page: 159 Google reviews (97 with written comments, 3 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: June 1, 2026.
- Service: Hardware Store serving Chicago, Illinois.
Data from Google, last updated November 1, 2026.
Score profile vs other hardware stores
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Hardware Supply: 75/100 on this factor. Category median: 69.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Hardware Supply: 93/100 on this factor. Category median: 77.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Hardware Supply: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Hardware Supply: 7/100 on this factor. Category median: 34.F
7
Bar = this company · dark tick = category median.
Star ratings
159 Google reviews we collected
- 5 stars12780%
- 4 stars2113%
- 3 stars85%
- 2 stars00%
- 1 star32%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
- Praise6899%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3449%
- Price & value1217%
- Quality & results1116%
- Speed & response812%
- Would recommend34%
- Communication11%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Helpful staff, amazing selection, fair prices, and they rescreen and glaze glass.”
“They had exactly what I needed at very reasonable prices!”
“A top-notch local hardware store that I highly recommend.”
“The people were super kind and the service was fast!”
“That being said, if you want real products then I recommend going to a real hardware but if you want a simple job done and cheap products, this is the place.”
“The staff are always welcoming and take the time to explain things clearly, which is incredibly helpful if you’re unsure about what you need.”
People customers mention
- Depot 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RobertLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Helpful staff, amazing selection, fair prices, and they rescreen and glaze glass.
EmmanuelLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I took a 30-minute ride on one of the coldest days -6 just to come here and get some keys made. I hadn’t been in this neighborhood in a long time the guy that attended me was very polite and helpful. I’ll try to come again.
NinaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Mitchell Hardware Supply stands out for its exceptional customer service and wide product selection. The staff are always welcoming and take the time to explain things clearly, which is incredibly helpful if you’re unsure about what you need. The store is well maintained and stocked with everything from tools and…
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Last of the old school hardware stores. If you have trouble finding something then go there for assistance. Helpful and friendly. Beats going to big box stores trying to find someone to help.
Rosie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great little store, full of everything you may need. some stuff you don’t even know that you need. The gentlemen are polite. Already planning my next trip!
FrankyLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I Love this place... For Decades Mitchell's has been there providing the best Service you could ever find... If you can't find something or you need something and can't find it... I'm very sure that Mitchell's has it for you... You need your window replace (Broken Glass) take your measurements to them and have your…
Photos
Customer reviews
4.7 ★★★★★ 159 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Robert PoeLocal Guide · 47 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelpful staff, amazing selection, fair prices, and they rescreen and glaze glass.
Emmanuel MLocal Guide · 25 reviewsTotal number of Google reviews Emmanuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI took a 30-minute ride on one of the coldest days -6 just to come here and get some keys made. I hadn’t been in this neighborhood in a long time the guy that attended me was very polite and helpful. I’ll try to come again.
Nina ChengLocal Guide · 20 reviewsTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMitchell Hardware Supply stands out for its exceptional customer service and wide product selection. The staff are always welcoming and take the time to explain things clearly, which is incredibly helpful if you’re unsure about what you need. The store is well maintained and stocked with everything from tools and hardware to paints and home improvement essentials. Shopping here is efficient, easy, and enjoyable. I always leave confident in my purchases and know I’ll get the support I need for any project. A top-notch local hardware store that I highly recommend.
Freddy Jimenez6 reviewsTotal number of Google reviews Freddy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpfu
John Yon9 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLast of the old school hardware stores. If you have trouble finding something then go there for assistance. Helpful and friendly. Beats going to big box stores trying to find someone to help.
Rosie Keith3 reviewsTotal number of Google reviews Rosie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat little store, full of everything you may need. some stuff you don’t even know that you need. The gentlemen are polite. Already planning my next trip!
AboveGround TeKLocal Guide · 12 reviewsTotal number of Google reviews AboveGround has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGolden Nugget tucked away
Franky MunkLocal Guide · 55 reviewsTotal number of Google reviews Franky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI Love this place... For Decades Mitchell's has been there providing the best Service you could ever find... If you can't find something or you need something and can't find it... I'm very sure that Mitchell's has it for you... You need your window replace (Broken Glass) take your measurements to them and have your glass Repaired/ Replaced... The Service you'll receive is the Best...
Eddie MorenoLocal Guide · 589 reviewsTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome service. Staff knows about plumbing and electrical. Plenty of items that landlords need. Crazy amount of RAT TRAPS and roach poisons. Fixes window screens too.
Business details
- Address: 2141 W Cermak Rd, Chicago, IL 60608
- Phone: (773) 847-6281
- Service area: Chicago, IL