Analyzing 7,352,3487.4M ReviewsFor 20,82420.8K Experts

Experts Reviews · Company report
Mitchell Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty33−6.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Mitchell Pest Services

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 1,292 Google reviews

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Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Pest Services is better than 92% of rodent control.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Pest Services is better than 91% of rodent control.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Pest Services is better than 92% of rodent control.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Pest Services is better than 33% of rodent control.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Mitchell Pest Services for 8 kinds of job.

Mitchell Pest Services for bat extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Bat extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5

All 4 Google reviews tagged “Bat extermination”

cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This company is awesome. They found the entrance for the mice that were invading my kitchen and the bats that were coming through my fireplace. They inspected every crevice of this house to solve my problem and worked tirelessly to eradicate the pests. I am also using them for mosquitoes and I haven’t been bothered by any. I highly recommend them

Bat exterminationGeneral pest inspectionRodent extermination
SpencerLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a wonderful honest experience with Mitchell pest. They won't try to upscale anything you don't need and tell you how to do it yourself. Jonah is extremely educated and would welcome him into my home anytime!

Ant exterminationBat exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
cheesebubbles4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Updated 10/22: Fred is always a pleasure, he and his teammates solved my bats in the attic issue and he services my house regularly. Very friendly, goes the extra step and appreciate his knowledge.

Bat exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
YOLANDA4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bat extermination+ Responsiveness+ Punctuality+ Quality

Price

$190+75% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 52%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination137$96–$323
General pest inspection118$50–$119
Bug & insect extermination103$58–$136
Ant extermination98$58–$173
Spider extermination89$86–$181
Cockroach extermination87$83–$214
Termite inspection63$85–$214
Home inspection60$56–$151

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