Pest control service · Richmond, VA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty33−6.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 73 rodent controliPosition by Experts Score among all companies we track in this category. · better than 19%
4.9★★★★★1,292 Google reviews · 24 photos
94%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$190typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professionalism, and thoroughness of technicians who explain treatments clearly. Many report successful resolution of pests like rodents, wasps, and fleas, noting fair pricing and responsive scheduling. However, some reviews criticize billing practices, such as unauthorized card charges, and describe difficulties reaching the office by phone. A minority also mention that pests persisted after treatment or that staff failed to follow specific service instructions.
Google rating: 4.9 out of 5 from 1,292 reviews (94% five-star).
Reviews on this page: 1,292 Google reviews (877 with written comments, 14 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: August 24, 2026.
Service: Rodent Control serving Richmond, Virginia.
Data from Google, last updated November 1, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Mitchell Pest ServicesRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Pest Services: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Pest Services: 91/100 on this factor. Category median: 93.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Pest Services: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Pest Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Pest Services: 33/100 on this factor. Category median: 100.D
33
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Pest Services: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,292 Google reviews we collected
4.9of 5
5 stars1,21994%
4 stars494%
3 stars50%
2 stars60%
1 star131%
Praise vs complaints
Phrases our text analysis found in 877 written reviews
99%praise
Praise1,44399%
Complaints181%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price939%
Reasonable1252%
Overpriced00%
Not sure29%
$190+75% vs typical rodent control
Middle half of what 9 customers paid ($103–$323) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude46732%
Quality & results29420%
Speed & response28119%
Would recommend15411%
Communication15010%
Price & value685%
Honesty & trust473%
What customers talk about
We read 877 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was friendly, efficient and caring about the health of my house!”
“The guy who answers the phone is unprofessional and incompetent, chewing gum or eating and blowing hard into the phone.”
“Ebony is very professional, knowledgeable, and thorough at taking care of your home and securing your home from bugs and insects.”
“Office staff seems great but service side messed up 2 separate appointments.”
“Got scheduled quickly and did a thorough inspection to address all the issues.”
“Never called me back to follow up on what I needed.”
“Highly recommend him if you're looking for real results and peace of mind.”
“I would NOT recommend this company to my worst enemy.”
“He took the time to explain what he was seeing and why certain areas were more vulnerable, which we really appreciated.”
“Price is fair and good for the quality of work that is received.”
“I have been with Mitchell Pest Services for a while now and am happy with their base service but add-ons get pricey.”
“Highly recommend to anyone looking for reliable and effective pest control!”
“Lied about termites second company came out and confirmed!”
People customers mention
Andrew31 reviews
Chelsea26 reviews
Control18 reviews
Fred14 reviews
Xavier12 reviews
Silver11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mitchell Pest Services for 8 kinds of job. Pick one to see what they paid and said.
TTitipaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We had scratching sounds in the attic at night and suspected rodents. The technician inspected roof edges and ventilation points and found a small entry gap. He placed traps and bait carefully without making a mess. The first couple of nights still had some noise, but it gradually stopped within a week. I would have…
Paid $80–100Reasonable priceHome inspection
TTeresa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Customer service was great. I got a call back immediately and they were able to send a technician out the same day. Hopefully the yellow jackets are gone forever!
Paid $200+Not sureHornet & wasp extermination
MMichael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Xavier came by today for our initial visit. He was timely, professional, kind, and accommodating as I was working remotely on a call. He holds strong expertise and gave some immediate recommendations on pest-proofing the house for the future. We look forward to his next visit. Thanks Xavier!
JJanyce9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
We have been using Mitchell services for several years and been very satisfied. While the initial issue of mice was dealt with, they have been returning on a regular basis. In recent years it’s been quarterly. We have had Fred for many years. He transferred to another location for a few years but has returned.…
Paid $100–120Reasonable priceRodent extermination
HhumayunLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’m extremely satisfied with the service! The team was on time, very professional, and explained everything clearly. They identified the problem right away and treated it thoroughly. Since the visit, I haven’t seen any pests, and I feel much more comfortable in my home. Their customer service is excellent, and they…
Paid $40–60Great price
JJoshua1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tripp was an amazing pest control tech! Not only did he work with our schedule, he was able to remove a dead squirrel from our attic at no extra charge to us. Friendly, efficient service, and I would highly recommend!
Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationTermite extermination
REVISED: First review under pressure from the many texts urging me to review was good but now? It's revised:
1. Where is Mitchell Pest located? I wanted a local company but have collected (so far) 4+ phone numbers and all but one go to a recorded message that says we aren't available although I called within the posted business hours. Then when one of the numbers finally did work the gal answers Mitchell's Pest Control, please hold and when the call is picked up again it's an answering service, not Mitchell's at all!
2. I paid my bill via credit card on the first day via phone directly to the office that the technician called-I assumed it was legit. But today, I got a bill so checking the credit card details it was paid to an address for a home in Lovettsville VA not Richmond, VA.
3. If you post your hours then be there during those hours.
Price assessment: Reasonable price
Services: Bug & insect extermination
Services: Bug & insect extermination, General pest inspection
Response from the owner · 4 years ago
Thank You
T
Titipa FuamatuLocal Guide · 11 reviewsiTotal number of Google reviews Titipa has written across all businesses on Google Maps, not just this one.
We had scratching sounds in the attic at night and suspected rodents. The technician inspected roof edges and ventilation points and found a small entry gap. He placed traps and bait carefully without making a mess. The first couple of nights still had some noise, but it gradually stopped within a week. I would have preferred written prevention advice instead of only verbal explanation, but the main issue was solved and hasn’t come back so far.
Price assessment: Reasonable price
Price: $80–100
Services: Home inspection
B
B Williams6 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Price is fair and good for the quality of work that is received.
Ebony is very professional, knowledgeable, and thorough at taking care of your home and securing your home from bugs and insects..
I definitely recommend Mitchell Pest Services.
Andrew is very professional and thorough with taking care of customers needs...
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
We've been dealing with pest issues for years, and Andrew from Mitchell Pest Services has been a game changer. From the moment he arrived, he was incredibly thorough in evaluating our home, checking every nook and cranny for signs of bugs and rodents. He took the time to explain what he was seeing and why certain areas were more vulnerable, which we really appreciated. Andrew does not just treat the symptoms—he focuseses on exclusion, sealing up entry points and making sure pests can't come back. His attention to detail is unmatched, and he clearly knows what he's doing. We’ve tried other services in the past, but no one has been as effective or professional. It’s such a relief to finally feel like we’re finally getting ahead of the problem. Highly recommend him if you're looking for real results and peace of mind.
