Experts Reviews · Company report
Mitchell Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty33−6.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Mitchell Pest Services

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 1,292 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Pest Services is better than 92% of rodent control.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Pest Services is better than 91% of rodent control.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Pest Services is better than 92% of rodent control.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Pest Services is better than 33% of rodent control.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Mitchell Pest Services for 8 kinds of job.

Mitchell Pest Services for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.103
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 103 Google reviews tagged “Bug & insect extermination” · showing 40

CCLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★

REVISED: First review under pressure from the many texts urging me to review was good but now? It's revised: 1. Where is Mitchell Pest located? I wanted a local company but have collected (so far) 4+ phone numbers and all but one go to a recorded message that says we aren't available although I called within the…

Reasonable priceBug & insect exterminationGeneral pest inspection
JamrockLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We've been dealing with pest issues for years, and Andrew from Mitchell Pest Services has been a game changer. From the moment he arrived, he was incredibly thorough in evaluating our home, checking every nook and cranny for signs of bugs and rodents. He took the time to explain what he was seeing and why certain…

Reasonable priceRodent exterminationBug & insect extermination
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Xavier came by today for our initial visit. He was timely, professional, kind, and accommodating as I was working remotely on a call. He holds strong expertise and gave some immediate recommendations on pest-proofing the house for the future. We look forward to his next visit. Thanks Xavier!

Paid $200+Reasonable priceHome inspectionBug & insect extermination
Michele12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tripp is always amazing and is so prompt and thorough with the service.

Great priceCockroach exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Professionalism
Lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician Trip was amazing! This job went far beyond a typical pest control visit. He found and quickly discarded a decomposed skunk, all with a smile. He was very kind and efficient.

Rodent exterminationGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Professionalism
SaiLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been fighting having mice in my home for about 4 months now. I've have the contract with Mitchell for quarterly pest maintenance so I have used them for this same issue since it's covered. I've had 4 different techs come to my home to try to contain this mice problem. I had not seen much success and it was…

Home inspectionRodent exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Holt11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Andrew was great! We have had them for over 10 years and they’ve done an excellent job and everything they do. All their technicians are first class..

Home inspectionTermite inspectionBug & insect extermination+ Professionalism
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Andrew cares and goes above and beyond to help our business!

Bug & insect extermination+ Responsiveness+ Punctuality+ Professionalism
CruzLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have used Mitchell Pest Control since we built our home in 2016. Due to a neighbor discarding food on their property, we observed a rodent on our property. They dispatched Alonso to service our property. Alonso was very professional, knowledgeable and accommodating. He answered all of my questions and…

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service as always!

Hornet & wasp exterminationSpider exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Elisha11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Serviceman called ahead of time as requested so I could crate my dog. Two men came. One worked on the outside and one inside. Both were very informative and efficient. Great experience!

Home inspectionRodent exterminationSpider extermination+ Punctuality+ Professionalism
George5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Alfonso was vrry professional and very courtious . I liked his personality. Everyone ive met from this company knows what they are doing and will answer any question for yor. Very nice people who get the job done right. Wish there were more companys like Mitchels.

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The service person spent a lot of time assessing our ant problem and explaining it to us. He was very knowledgeable and thorough. A very personable young man.

Home inspectionRodent exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
DRFLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Starting off with Mitchell Pest Services after we had just moved here felt right from the initial phone call with Tom. I asked about pricing and he was courteous, professional and assuring that the tech he assigned would do the job we expected. Within a few days Jonath arrived and on-time. He did a thorough crawl…

Customer photo from DRF's review
Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
BillLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Found a vole in the house and as usual, I called Mitchell's. They sent Ruby out as my tech and she was awesome! We didn't find the vole, but she did a complete check of the house including the crawl space. She made some suggestions about how to proceed, and I'm hoping we continue with Ruby as my technician. She is really good!

Bug & insect exterminationRodent extermination+ Punctuality
Veronica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Awesome customer service..Always professional. Technician: Jonath Negron is awesome

Bug & insect exterminationRodent extermination+ Professionalism
Teresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Services Rendered with S-U-C-C-E-S-S!! Andy mixed up a batch of “wegotchu”and our pesky visitors have moved on. We’re very thankful for his precise and comprehensive approach. Mitchell Pest service is reliable, reasonable and righteous. Thankful for their professionalism.

Bug & insect exterminationCockroach extermination+ Punctuality+ Quality+ Professionalism
George2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Hey I tell every one looking for great pest control to call Mitchiel. They know what thier doing and its right!

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
JoAnn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Andrew was wonderful

Bug & insect exterminationHome inspectionGeneral pest inspection+ Professionalism
Helen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have never had such great service and all the employees are awesome! I had Orkin and I had all kinds of bugs everywhere and they were jerks. I've had Mitchell for less than a year, and I have found maybe 5 ants. and that is without spraying inside every time. I highly recommend them to anybody, and if I could get more than five stars I would.

Bug & insect exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Emily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very helpful and thorough!

Bug & insect exterminationGeneral pest inspection
Andrew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Andrew provided exceptional service. He listened to all of our concerns and addressed each one inside and outside of the home. He is very thorough as well taking the time to eradicate a huge yellow jacket nest that formed in some cinderblocks that had been terrorizing our dogs. Can’t thank him enough for the top notch service!

Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive and always prompt.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jeremy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have nothing but praise for Mitchell, the quality of service they offer is impressive. Within 24 hours of first calling Keith was at my building ready to begin treatment. He has been outstanding; very knowledgeable and goes above and beyond. 10/10

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chelsea is great to work with! She always handles my requests immediately!

Bug & insect exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Cynthia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

FIVE STAR REVIEWS BECAUSE THEY NAG YOU TO DEATH TIL YOU GIVE IT. Problem is once you give them your contact information you will NEVER EVER GET OFF their text, phone call and email lists. For this reason I say AVOID unless you want a lifetime of aggressive sales calls.

Bug & insect extermination− Professionalism
SharonLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had centipedes in my yard and found some that might have come in the house via my dog’s coat as well as a few spiders. The yard was treated and inside my house will be treated in 2 weeks since I have a large dog. I was very pleased with the service, professionalism and knowledge displayed by Devon.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Tony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very thorough and professional

Bed bug exterminationBug & insect exterminationCockroach extermination+ Quality+ Professionalism+ Value
RyanLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The came and did an extremely thorough follow up appointment!

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Quality
KevinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service technician was super cordial and professional. He took the time to answer all my questions and he explained everything thoroughly. Good follow up from the office too.

Bug & insect exterminationMosquito extermination+ Professionalism+ Value
Geoffrey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

The Mitchell team is always professional and easy to work with

Bug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Quan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I get advanced notice for our quarterly service and they are very responsive when I call with any issues.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Robert13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding service!!! Jonath was an encyclopedia of knowledge in his craft. He was very thorough and answered all our questions. He is an asset to Mitchell. I would give him a raise or a bonus if I could. I would highly recommend using Mitchell Pest Services and Jonath for your pest control needs.

Bug & insect exterminationHome inspection+ Professionalism
Jared5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chelsea was the representative who reached out the morning after my request for a quote. She was very helpful and was able to get us scheduled that day, so far experience has been great!

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Professionalism
Theresa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company and staff! Very knowledgeable and great value.

Bug & insect extermination+ Responsiveness+ Quality+ Professionalism
StaniLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Mitchell Pest Control for 4 years going now and have always been happy with their services. I am scared of any crawling bugs so they have always managed to take care of that problem. All of their employees are super kind and professional. Today, I had the quartetly service done and met Lanina. I…

Bug & insect exterminationCockroach exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
Crystal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great place!!

Customer photo from Crystal's review
Bug & insect exterminationCockroach extermination+ Quality+ Professionalism+ Value
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Mitchell Pest in a panic yesterday because we found small snakes under our craw space. They were out to my house in less than 24 hours. Alonzo was extremely knowledgeable and helpful with the snake(s) removal, and provided us the best service that would keep them away. We’re so appreciative of their efforts and couldn’t recommend them more!

Bug & insect exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
LEELALocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mitchell Pest bought our long time former pest control service, Gentleman Jim’s. We were hopeful the exemplary service we had with Jim, including how he treated our home for over a decade, would carry over with Mitchell’s (now in South Florida) and we are very pleased with our service. The technician, Michael,…

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
JoseLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience! Very professional, on time, respectful, and fast! Definitely looking forward to working with them again.

Bug & insect extermination+ Professionalism

Show more bug & insect extermination reviews (63 more) →

Price

$190+75% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 52%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination137$96–$323
General pest inspection118$50–$119
Bug & insect extermination103$58–$136
Ant extermination98$58–$173
Spider extermination89$86–$181
Cockroach extermination87$83–$214
Termite inspection63$85–$214
Home inspection60$56–$151

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