Experts Reviews · Company report
Mitchell Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty33−6.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Mitchell Pest Services

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 1,292 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Pest Services is better than 92% of rodent control.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Pest Services is better than 91% of rodent control.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Pest Services is better than 92% of rodent control.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Pest Services is better than 33% of rodent control.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Mitchell Pest Services for 8 kinds of job.

Mitchell Pest Services for general wildlife removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “General wildlife removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “General wildlife removal”

Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tripp was an amazing pest control tech! Not only did he work with our schedule, he was able to remove a dead squirrel from our attic at no extra charge to us. Friendly, efficient service, and I would highly recommend!

Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationTermite extermination
Cara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Trip has been a life saver! I highly recommend him taking time and explaining and being extra thorough in his inspection of my home for pests! Thank you Trip!

Great priceHome inspectionGeneral wildlife removal
Shereese2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I loved him. Jonath was amazing. Great explanation great services would definitely recommend to others in the future

Cockroach exterminationHome inspectionGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Michael16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service and communication

General wildlife removal
Allen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Looking for copperhead. The snake left it’s skin behind but had left the crawl space. The service man searched diligently but no snake. He spread Snake Away inside and out. We didn’t get the snake but our peace returned.

General wildlife removal+ Professionalism
Tony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very thorough and professional

Bed bug exterminationBug & insect exterminationCockroach extermination+ Quality+ Professionalism+ Value
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Mitchell Pest in a panic yesterday because we found small snakes under our craw space. They were out to my house in less than 24 hours. Alonzo was extremely knowledgeable and helpful with the snake(s) removal, and provided us the best service that would keep them away. We’re so appreciative of their efforts and couldn’t recommend them more!

Bug & insect exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
DianeLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alonzo came to do the inspection after I’d heard sounds of squirrels, possibly in the attic or chimney. He’s a great person and did a through check of all areas. Sure enough, the squirrels are getting into the chimney as it doesn’t have a proper chimney cap. I’m working to get that installed now. I found the company…

General wildlife removal
MatthewLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic experience during a very unpleasant event. Mitchell got us scheduled the next morning when many others needed days or a week+. Time was of the essence however because we had a dead animal in our wall. Jonah went the extra mile to take care of my family and I’ll never forget that. Couldn’t have been a…

Home inspectionGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Chloe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chelsea went above and beyond to get us scheduled in a timely manner. She’s awesome.

General wildlife removal
Sara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chelsea was incredible! She was so helpful and it was so easy to get these horrible spiders out of our house.

Spider exterminationGeneral wildlife removal+ Professionalism
SpencerLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a wonderful honest experience with Mitchell pest. They won't try to upscale anything you don't need and tell you how to do it yourself. Jonah is extremely educated and would welcome him into my home anytime!

Ant exterminationBat exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dalton deserves a raise

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Kara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly and professional technicians that go above and beyond. Highly recommend!

Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a opossum die in my crawl space and the smell was just horrible. Alonzo came by, and without flinching, pulled it right out of there - it probably took him five minutes. He was a super nice guy, got the job done quick, and even went the extra mile to fill in some areas around the outside of the house that he…

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Bobbette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had an aggressive muskrat that kept chasing our animals when they’d go outside. The technician came out to help and for a brief moment I feared the person may be injured however the technician prevailed and the muskrat has not returned. My family and our animals appreciate the help of this service.🙂

General wildlife removal+ Responsiveness+ Punctuality+ Professionalism
Jeanie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Trisha Bruno came this morning. She did around the outside of the house and in the house, and was great. She had to deal with my two ill-behaved dogs and showed great patience! She identified problems I didn’t even know I had and after showing them to me took care of them. I could not have been happier. However,…

Cockroach exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Quality+ Professionalism
ElizabethLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called Mitchell because a bat got in the house and we wanted to find out how it could have gotten in, other ways other bats might get in, etc. Trish came out and performed a full inspection, pointing out the little spaces the little critters can get in and move around the house. She was helpful, punctual, and very,…

General pest inspectionGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
AlLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

First time using Mitchell Pest control. I was not overly pleased with service, and pretty much told what I already knew? Looked at the issue, placed 2 traps and left (Over $200). With a follow up in about 3 weeks, and check the traps every 3 months I guess, for $100. I could have went to Lowe's and got my own traps and performed the service!

General wildlife removal
EmailForced3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They removed a huge birds nest that was in the siding under the roof of my porch. They were responsive, on time, professional, and a pleasure to deal with. : )

General wildlife removal+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I contacted Mitchell Pest Services to deal with an non rent paying 🐿️ who was using our attic to stay out of the cold. From the first call they were very helpful in getting an appointment set up and worked around my meeting schedule to find the right time. The inspector who came out called ahead and showed up right…

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Margaret4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

New to using Mitchell pest and already impressed with their customer service!! Talking to customers like they truly appreciate your business and they enjoy what they do!!

Cockroach exterminationGeneral wildlife removal+ Professionalism
JamesLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have no pest, thanks to Mitchell.

Ant exterminationBee exterminationCockroach extermination
LindaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ebony was very thorough and spent a good amount if time covering all if the bases of inspecting and treating for pests at our home.

Rodent exterminationGeneral wildlife removal+ Quality
DeirdreLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great company and services. We get mosquito treatments and enjoy using our backyard again. Pest control has resulted in no pests, so two thumbs up (and a dog paw) from us.

Ant exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Daryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

General wildlife removal+ Professionalism
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General wildlife removal+ Responsiveness+ Quality+ Professionalism
Dawson4 years ago★★★★★

Rating only, no written review.

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Ocine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Rodent exterminationGeneral wildlife removal+ Responsiveness+ Quality+ Professionalism
Dale2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Rodent exterminationGeneral wildlife removal+ Responsiveness+ Quality+ Professionalism
Cameron5 years ago★★★★

Rating only, no written review.

Rodent exterminationSpider exterminationGeneral wildlife removal+ Quality+ Professionalism
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationRodent exterminationSpider extermination+ Professionalism

Price

$190+75% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 52%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination137$96–$323
General pest inspection118$50–$119
Bug & insect extermination103$58–$136
Ant extermination98$58–$173
Spider extermination89$86–$181
Cockroach extermination87$83–$214
Termite inspection63$85–$214
Home inspection60$56–$151

Compare with