Experts Reviews · Company report
Mitchell Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty33−6.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Mitchell Pest Services

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 1,292 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Pest Services is better than 92% of rodent control.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Pest Services is better than 91% of rodent control.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Pest Services is better than 92% of rodent control.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Pest Services is better than 33% of rodent control.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Mitchell Pest Services for 8 kinds of job.

Mitchell Pest Services for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.60
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$151
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 60 Google reviews tagged “Home inspection” · showing 20

TitipaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had scratching sounds in the attic at night and suspected rodents. The technician inspected roof edges and ventilation points and found a small entry gap. He placed traps and bait carefully without making a mess. The first couple of nights still had some noise, but it gradually stopped within a week. I would have…

Paid $80–100Reasonable priceHome inspection
B6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Andrew is amazing!! He was friendly, efficient and caring about the health of my house! Awesome!!

Not sureHome inspection
Franklin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrew was amazing, very informative

Reasonable priceHome inspection
Roneca1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrew was the best truly appreciate him

Great priceHome inspection
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Xavier came by today for our initial visit. He was timely, professional, kind, and accommodating as I was working remotely on a call. He holds strong expertise and gave some immediate recommendations on pest-proofing the house for the future. We look forward to his next visit. Thanks Xavier!

Paid $200+Reasonable priceHome inspectionBug & insect extermination
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tripp was an amazing pest control tech! Not only did he work with our schedule, he was able to remove a dead squirrel from our attic at no extra charge to us. Friendly, efficient service, and I would highly recommend!

Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationTermite extermination
Kathy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Freddy was on time, friendly, knowledgeable, and professional. He found the problem right away and fixed it. I will definitely recommend Freddy and Mitchell Pest Services to others and call them myself again if another pest problem arises in the future. I am so glad I called. Andrew was fantastic-on time, helpful and honest.

Home inspection
Cara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Trip has been a life saver! I highly recommend him taking time and explaining and being extra thorough in his inspection of my home for pests! Thank you Trip!

Great priceHome inspectionGeneral wildlife removal
Johnny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fantastic service.

Home inspection
SaiLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been fighting having mice in my home for about 4 months now. I've have the contract with Mitchell for quarterly pest maintenance so I have used them for this same issue since it's covered. I've had 4 different techs come to my home to try to contain this mice problem. I had not seen much success and it was…

Home inspectionRodent exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Holt11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Andrew was great! We have had them for over 10 years and they’ve done an excellent job and everything they do. All their technicians are first class..

Home inspectionTermite inspectionBug & insect extermination+ Professionalism
Paula10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

awesome people to work with! always professional and does an excellent job

Home inspectionHornet & wasp exterminationRodent extermination
Brittany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Amazing over the top service! Andrew was extremely diligent and helpful. He noticed multiple areas of potential entry to my home and filled them with applying extra caulk, silicone, and brillo to it. It was like hiring a contractor to come! And all included in the normal service! Now that is five star customer service!

Home inspectionHornet & wasp exterminationGeneral pest inspection+ Professionalism
Bruce9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Wasn’t here for only about 5 minutes

Home inspectionTermite inspection+ Punctuality
James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great company to work with. I bought I house that had an expired warranty and they renewed it at the same price. They also will inspect crawl spaces that other companies say are too low to inspect. The inspector who came today was right on time and could not have been any friendlier. He even did some spraying…

Home inspection
Elisha11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Serviceman called ahead of time as requested so I could crate my dog. Two men came. One worked on the outside and one inside. Both were very informative and efficient. Great experience!

Home inspectionRodent exterminationSpider extermination+ Punctuality+ Professionalism
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The service person spent a lot of time assessing our ant problem and explaining it to us. He was very knowledgeable and thorough. A very personable young man.

Home inspectionRodent exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
BrendaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chelsea and Jay are very friendly, professional, and great to deal with. Quick response.

Home inspectionTermite inspection+ Responsiveness+ Professionalism
DRFLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Starting off with Mitchell Pest Services after we had just moved here felt right from the initial phone call with Tom. I asked about pricing and he was courteous, professional and assuring that the tech he assigned would do the job we expected. Within a few days Jonath arrived and on-time. He did a thorough crawl…

Customer photo from DRF's review
Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always on time, meets all my needs! Including killing a yellow jacket nest! Cannot go wrong with Mitchell Pest!

Home inspectionHornet & wasp extermination+ Punctuality

Show more home inspection reviews (40 more) →

Price

$190+75% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 52%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination137$96–$323
General pest inspection118$50–$119
Bug & insect extermination103$58–$136
Ant extermination98$58–$173
Spider extermination89$86–$181
Cockroach extermination87$83–$214
Termite inspection63$85–$214
Home inspection60$56–$151

Compare with