Experts Reviews · Company report
Mitchell Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty33−6.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Mitchell Pest Services

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 1,292 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Pest Services is better than 92% of rodent control.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Pest Services is better than 91% of rodent control.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Pest Services is better than 92% of rodent control.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Pest Services is better than 33% of rodent control.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Mitchell Pest Services for 8 kinds of job.

Mitchell Pest Services for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.137
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$96–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 137 Google reviews tagged “Rodent extermination” · showing 40

BonitaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Price is fair and good for the quality of work that is received. Ebony is very professional, knowledgeable, and thorough at taking care of your home and securing your home from bugs and insects.. I definitely recommend Mitchell Pest Services. Andrew is very professional and thorough with taking care of customers needs...

Cockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
JamrockLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We've been dealing with pest issues for years, and Andrew from Mitchell Pest Services has been a game changer. From the moment he arrived, he was incredibly thorough in evaluating our home, checking every nook and cranny for signs of bugs and rodents. He took the time to explain what he was seeing and why certain…

Reasonable priceRodent exterminationBug & insect extermination
Janyce9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have been using Mitchell services for several years and been very satisfied. While the initial issue of mice was dealt with, they have been returning on a regular basis. In recent years it’s been quarterly. We have had Fred for many years. He transferred to another location for a few years but has returned.…

Paid $100–120Reasonable priceRodent extermination
Alex9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mitchell pest control was super responsive and professional. I had Chris as a tech and he did a great job talking me through our treatment plan and was super friendly as well! Would highly recommend!

Rodent extermination+ Responsiveness+ Quality+ Professionalism
Kelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent customer service

Rodent extermination+ Responsiveness+ Punctuality+ Quality
VéroniqueLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The exterminator I had was professional and nice. I would definitely recommend this company.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Jack4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Keith and Andrew swung by today for a potential mice problem in my home. They were quick to identify the problem and listened to my input. They installed protections and seals quickly and made me feel a lot more confident in the entire situation.

Rodent extermination
Kathleen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very helpful visit today and appreciate thorough evaluation and care.

Rodent extermination+ Responsiveness+ Quality+ Professionalism
Lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician Trip was amazing! This job went far beyond a typical pest control visit. He found and quickly discarded a decomposed skunk, all with a smile. He was very kind and efficient.

Rodent exterminationGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Professionalism
SaiLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been fighting having mice in my home for about 4 months now. I've have the contract with Mitchell for quarterly pest maintenance so I have used them for this same issue since it's covered. I've had 4 different techs come to my home to try to contain this mice problem. I had not seen much success and it was…

Home inspectionRodent exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Darlene9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I'm new to this business, however, it was refreshing to see how quickly I received a response to my inquiry. I'm looking forward to receiving the services I elected from this company. August 13, 2021 We were not home when our representative arrived and performed her tasks. Needless to say, we are satisfied and would like her to return and inspect inside.

Rodent exterminationSpider exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Paula10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

awesome people to work with! always professional and does an excellent job

Home inspectionHornet & wasp exterminationRodent extermination
Leo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Technician was very knowledgeable and very courteous

Rodent extermination+ Punctuality+ Quality+ Value
Vickie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am very pleased with the service provided. They are very knowledgable, professional and thorough. I hired them initially to deal with a mice issue, which they quickly resolved. I have continued to contract with them over the past two years, and am happy to report the property remains rodent and pest free!!

Rodent extermination+ Responsiveness+ Quality+ Professionalism
JoeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always a pleasant experience for my real estate listings and personal properties.

Rodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
CruzLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have used Mitchell Pest Control since we built our home in 2016. Due to a neighbor discarding food on their property, we observed a rodent on our property. They dispatched Alonso to service our property. Alonso was very professional, knowledgeable and accommodating. He answered all of my questions and…

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Elisha11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Serviceman called ahead of time as requested so I could crate my dog. Two men came. One worked on the outside and one inside. Both were very informative and efficient. Great experience!

Home inspectionRodent exterminationSpider extermination+ Punctuality+ Professionalism
George5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Alfonso was vrry professional and very courtious . I liked his personality. Everyone ive met from this company knows what they are doing and will answer any question for yor. Very nice people who get the job done right. Wish there were more companys like Mitchels.

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The service person spent a lot of time assessing our ant problem and explaining it to us. He was very knowledgeable and thorough. A very personable young man.

Home inspectionRodent exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
Julie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I appreciated the quick reply and speedy availability of the technician

Rodent extermination+ Responsiveness+ Professionalism
ThomasLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jennifer is always a great pleasure to talk to and Mitchell Pest does top notch work. I have used them for 3 plus years now.

Bee exterminationHornet & wasp exterminationMosquito extermination
Accounting5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Good service, did a thorough job, always makes sure all my concerns are addressed.

Rodent exterminationSpider extermination+ Punctuality+ Quality+ Professionalism
BillLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Found a vole in the house and as usual, I called Mitchell's. They sent Ruby out as my tech and she was awesome! We didn't find the vole, but she did a complete check of the house including the crawl space. She made some suggestions about how to proceed, and I'm hoping we continue with Ruby as my technician. She is really good!

Bug & insect exterminationRodent extermination+ Punctuality
Veronica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Awesome customer service..Always professional. Technician: Jonath Negron is awesome

Bug & insect exterminationRodent extermination+ Professionalism
Helen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have never had such great service and all the employees are awesome! I had Orkin and I had all kinds of bugs everywhere and they were jerks. I've had Mitchell for less than a year, and I have found maybe 5 ants. and that is without spraying inside every time. I highly recommend them to anybody, and if I could get more than five stars I would.

Bug & insect exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Hira1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the third pest service we have tried and it is also the best. Phaly found some holes in the drywall that we missed in the laundry room and he also found a hole behind the stove in the kitchen. He sealed off the holes for us. No other pest service we’ve tried has done sealing. He also sprayed and set out…

Cockroach exterminationHome inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Randall1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service from Andrew today! He always gets ahead of the issue.

Hornet & wasp exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Andrew is Outstanding and I am very Happy he served here!!

Home inspectionHornet & wasp exterminationRodent extermination
ShelbyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew at Mitchell Pest Services has been great to work with. I live in LA but grew up in RVA. I hired Mitchell to help with a rodent issue at my parents house, and Andrew has been our guy now on multiple visits. He is thorough, professional, and really knows his stuff. Highly recommended

Home inspectionGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Jeremy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have nothing but praise for Mitchell, the quality of service they offer is impressive. Within 24 hours of first calling Keith was at my building ready to begin treatment. He has been outstanding; very knowledgeable and goes above and beyond. 10/10

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Nicole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm a first time customer. I called late Thursday afternoon, A.J. explained the process and scheduled me for the next day. Zach called Friday morning and came right out. He walked the perimeter of the house, explained what he was going to do and what to expect next. Everyone I dealt with was polite,…

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Tony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very thorough and professional

Bed bug exterminationBug & insect exterminationCockroach extermination+ Quality+ Professionalism+ Value
cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This company is awesome. They found the entrance for the mice that were invading my kitchen and the bats that were coming through my fireplace. They inspected every crevice of this house to solve my problem and worked tirelessly to eradicate the pests. I am also using them for mosquitoes and I haven’t been bothered by any. I highly recommend them

Bat exterminationGeneral pest inspectionRodent extermination
C3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mitchell has done a great job. I’m in landlord in another state. My tenants reported the service technician was very helpful, professional and very attentive to the reported mice problem. I spoke with the office and the technician to get a full understanding of the issue and the treatment approach. I must say…

Rodent extermination+ Responsiveness+ Quality+ Professionalism
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive snd professional service. They took care of the squirrel in the chimney.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Brandon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Extremely professional from the scheduling to the service tech. Tech took the time to explain everything he was doing thoroughly.

General pest inspectionRodent extermination+ Responsiveness+ Quality+ Professionalism
Althea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chelsea reached out to me less than five minutes after submitting my contact info on the website to schedule my first two appointments. Jonath came out the next day and was happy to field all of my questions during the initial service. He thoroughly explained the process for tackling my rodent issue. And was kind…

Hornet & wasp exterminationRodent extermination+ Responsiveness+ Professionalism
LEELALocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mitchell Pest bought our long time former pest control service, Gentleman Jim’s. We were hopeful the exemplary service we had with Jim, including how he treated our home for over a decade, would carry over with Mitchell’s (now in South Florida) and we are very pleased with our service. The technician, Michael,…

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
MahmoudLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, friendly, competitively priced and competent... everything you want in a good Pest Control company!

Rodent extermination+ Responsiveness+ Professionalism+ Value
LareinaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great first impression answered the phone quickly

Rodent extermination

Show more rodent extermination reviews (97 more) →

Price

$190+75% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 52%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination137$96–$323
General pest inspection118$50–$119
Bug & insect extermination103$58–$136
Ant extermination98$58–$173
Spider extermination89$86–$181
Cockroach extermination87$83–$214
Termite inspection63$85–$214
Home inspection60$56–$151

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