Experts Reviews · Company report
Mitchell Pest Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty33−6.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Mitchell Pest Services

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 1,292 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell Pest Services is better than 92% of rodent control.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell Pest Services is better than 91% of rodent control.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell Pest Services is better than 92% of rodent control.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell Pest Services is better than 33% of rodent control.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell Pest Services is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Mitchell Pest Services for 8 kinds of job.

Mitchell Pest Services for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$198–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 39

All 48 Google reviews tagged “Termite extermination”

Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tripp was an amazing pest control tech! Not only did he work with our schedule, he was able to remove a dead squirrel from our attic at no extra charge to us. Friendly, efficient service, and I would highly recommend!

Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationTermite extermination
RobLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Found the service easily on the Internet and was very pleased with how they handled my request for service, how they followed up with me by email and phone. The technician was in uniform and very professional and polite. Had a nice, professional looking truck. And yes, he put on shoe covers before entering the home.…

Termite extermination+ Responsiveness+ Punctuality+ Quality
CruzLocal Guide · 199 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have used Mitchell Pest Control since we built our home in 2016. Due to a neighbor discarding food on their property, we observed a rodent on our property. They dispatched Alonso to service our property. Alonso was very professional, knowledgeable and accommodating. He answered all of my questions and…

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Pat4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Did a crawlspace inspection for termites and installed new Sentricon units where needed and replaced termite poison tubes where needed.

Termite inspectionTermite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Robin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Andrew was great! Couldn’t have asked for a better or more complete service

Termite exterminationGeneral pest inspection
George5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Alfonso was vrry professional and very courtious . I liked his personality. Everyone ive met from this company knows what they are doing and will answer any question for yor. Very nice people who get the job done right. Wish there were more companys like Mitchels.

Rodent exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Ronnie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Installed new inground Termite bait stations. Technician was very knowledgeable and educated me on how the system worked and showed me what they look for . He did a great job.

Termite extermination+ Quality+ Professionalism
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Andrew is Outstanding and I am very Happy he served here!!

Home inspectionHornet & wasp exterminationRodent extermination
LoElesia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician is very thorough and knowledgeable!

Termite extermination+ Responsiveness+ Punctuality+ Quality
Maeve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Courteous, thorough and professional. Took time to explain the process.

Termite extermination+ Responsiveness+ Punctuality+ Quality
SpencerLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a wonderful honest experience with Mitchell pest. They won't try to upscale anything you don't need and tell you how to do it yourself. Jonah is extremely educated and would welcome him into my home anytime!

Ant exterminationBat exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always prompt and curteous. Very trustworthy. We just leave it to them to keep our home pest free!

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A++. We have multiple rental properties requiring special attention to each individual house. Mitchell listens, responds, communicates, shows up on time every time, and stays right on it! We changed from another large company to Mitchell bc we struggled to get on-going information. Mitchell tells us how the house…

Ant exterminationBed bug exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Joe5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chelsea handled my case. She was excellent! She expedited scheduling and gave us pointed on how to handle things in the interim until treatment is completed.

Termite extermination+ Responsiveness+ Quality+ Professionalism
Emma3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fred, Jonah, and Chris were representatives that came to our home on x2 separate occasions to inspect & treat our Richmond house for termites. They properly and easily explained every part of the process they were going to do, and throughly examined the home. I felt extremely comfortable and trusted by these…

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Kasra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great to work with!

Termite extermination+ Responsiveness+ Punctuality+ Quality
Shawn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chelsea was very professional and accommodating. Our home schedule can be very challenging to work around but These guys are always here when i need them.

Cockroach exterminationRodent exterminationTermite extermination+ Professionalism
Court2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The young lady Courtney that answers the phone is always so friendly and pleasant. The techs that come to my house are always prompt, friendly, and knowledgeable!

General pest inspectionTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Adrianne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

I will call to discuss a appointment

Termite extermination+ Punctuality+ Professionalism
RobynLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We really appreciate the good work that Mitchell Pest does for us! When the mosquito treatments are done, we don't see them at all thanks to Fred's diligence in ensuring everything is completely covered, even the side yard on the other side of the fence! And this is especially important during pool season! They're…

Mosquito exterminationTermite extermination+ Quality+ Professionalism+ Value
Lauren9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ebony was my technician and was absolutely outstanding! Really went above and beyond to help and protect my house against bugs. I would call them again in a heartbeat! Fast, reliable, knowledgeable, friendly, honest... a really great experience.

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Jane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Technician was thorough and explained everything.

Termite extermination
Mollie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mitchell Pest is honest and local and very trustworthy. They spray every quarter and they've come out to help us with a critter. Their prices are reasonable, and they're effective!

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Quality+ Professionalism
Angel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fantastic job of ridding our house of spiders!! We had a large number of spiders on our porch and back deck area. Mitchell Pest got rid of them all and I couldn’t be happier! Always professional and timely. Great pest control company!!

Hornet & wasp exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have no pest, thanks to Mitchell.

Ant exterminationBee exterminationCockroach extermination
Eboni4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Professionalism
ClaireLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
Linh6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Rodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
Horace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Jane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationRodent exterminationSpider extermination
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Termite extermination
Kaelie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Termite extermination+ Responsiveness+ Professionalism
cory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Rodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
Bob5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Ian14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Rodent exterminationTermite extermination+ Punctuality+ Quality+ Professionalism
Armando6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
RodneyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Professionalism
Katie5 years ago★★★★★

Rating only, no written review.

Ant exterminationFlea & mite exterminationMosquito extermination
Woody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Dustin5 years ago★★★★★

Rating only, no written review.

Termite extermination+ Responsiveness+ Quality+ Value
Rich1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General pest inspectionTermite extermination
sherrie5 years ago★★★★★

Rating only, no written review.

Termite extermination+ Responsiveness+ Punctuality+ Quality
Carl7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Professionalism
Sha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
reggie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General pest inspectionTermite extermination+ Punctuality+ Professionalism
Armando2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Termite extermination+ Responsiveness+ Punctuality+ Quality
Kelley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Termite extermination+ Responsiveness+ Punctuality+ Quality
Martha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Mosquito exterminationRodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality

Price

$190+75% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 52%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination137$96–$323
General pest inspection118$50–$119
Bug & insect extermination103$58–$136
Ant extermination98$58–$173
Spider extermination89$86–$181
Cockroach extermination87$83–$214
Termite inspection63$85–$214
Home inspection60$56–$151

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