Analyzing 7,571,1867.6M ReviewsFor 21,33921.3K Experts
Customers frequently praise the professional staff, clean facility, and efficient handling of insurance claims, noting that repairs often match or exceed expectations. However, several low-star reviews highlight a recurring pattern of delayed communication, where clients were left without updates or accurate completion estimates. These complaints also cite instances where final costs significantly exceeded preliminary quotes or where vehicles were retained for extended periods beyond the promised timeline.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
716 Google reviews we collected
Phrases our text analysis found in 464 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 464 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They got me in for an estimate super quick and fixed it in like ten minutes and didn’t even charge me.”
“Poor work without attempting make the customer feel that they can trust their work will be good took an excessive long time time to complete the poor…”
“Professional, knowledgeable, underpromised time of completion, over delivered.”
“They replaced my sunroof in a timely manner despite having a leak issue an ordering new glass will highly recommend them and use them again.”
“Bad experience with them had to go to another shop to get my car fix will not use Mitchell's.”
“Took great care of my vehicle, explained things thoroughly to me and tried to make it as affordable as possible.”
“Did not communicate well at all I was never given an estimated day.”
“They worked efficiently with State Farm claims department to handle my claim!”
“I was very happy withe repairs done on my Equinox 2017 and the wait time was reasonable.”
“That is not fair to the customer or good business practice.”
“Shelly and the rest of the staff were incredibly transparent about every step of the work being done, and the store manager was such a kind gentleman.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Mitchell's Body Shop for 8 kinds of job. Pick one to see what they paid and said.
This is our second time using Mitchell's service great customer service comfortable and clean waiting area they go the extra mile
The best!! They made the process of getting my vehicle fixed so simple and smooth. They worked efficiently with State Farm claims department to handle my claim! 10/10
Their service was great. The staff was wonderful. This was a great experience with Mitchell’s. I recommend it to anyone.
This place is awesome both me and my boyfriend have brought our cars here. They are the only Toyota certified body shop in this area. I just bought a new car. Haven’t had a new car is like 10 years. I was so excited and not a day after I buy it I hit a curb and my bumper was falling off. I was so upset. They got…
Mitchell's evaluated my car after it was hit in a parking lot. The other driver's insurance contracted with Mitchell's as I requested. The car has been repaired and looks like new.
Terrific Job. Thanks for your complete service and consideration. More than fair.
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 279 | — |
| Painting | 188 | — |
| Steering & suspension repair | 25 | — |
| Electrical | 22 | — |
| Auto glass repair | 16 | — |
| Auto glass replacement | 12 | — |
| Welding | 10 | — |
| Tires | 8 | — |
4.8 ★★★★★ 716 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service also great to work with
Thank you for taking the time to recommend us! We know you have choices and we appreciate you choosing Mitchell’s Body Shop!
This is our second time using Mitchell's service great customer service comfortable and clean waiting area they go the extra mile
Thank you so much for taking the time to recommend us! We appreciate the opportunity to serve you!
The best!! They made the process of getting my vehicle fixed so simple and smooth. They worked efficiently with State Farm claims department to handle my claim! 10/10
Thank you for taking the time to recommend us! We know you have choices and we appreciate you choosing Mitchell’s Body Shop!
Their service was great. The staff was wonderful. This was a great experience with Mitchell’s. I recommend it to anyone.
Thank you for trusting us with the repairs on your vehicle and taking the time to recommend us!
This place is awesome both me and my boyfriend have brought our cars here. They are the only Toyota certified body shop in this area. I just bought a new car. Haven’t had a new car is like 10 years. I was so excited and not a day after I buy it I hit a curb and my bumper was falling off. I was so upset. They got me in for an estimate super quick and fixed it in like ten minutes and didn’t even charge me. Before and after.
Mitchell's evaluated my car after it was hit in a parking lot. The other driver's insurance contracted with Mitchell's as I requested. The car has been repaired and looks like new.
Thank you so much for taking the time to recommend us! We appreciate the opportunity to serve you!
Terrific Job. Thanks for your complete service and consideration. More than fair.
Thank you for taking the time to recommend us! We know you have choices and we appreciate you choosing Mitchell’s Body Shop!
Professional, knowledgeable, underpromised time of completion, over delivered. Definitely our new go to & referral body shop hands down!
Thank you for trusting us with the repairs on your vehicle and taking the time to recommend us!
Took car for estimate for painting of defective places on my car.
Took great care of my vehicle, explained things thoroughly to me and tried to make it as affordable as possible. Will absolutely be going back. I think they even washed my car!
Thank you sir! We appreciate your business!
Analyzing 7,571,1867.6M ReviewsFor 21,33921.3K Experts
