Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts

Experts Reviews · Company report
Mitchell's Body Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%33+2.3Craft & service penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Mitchell's Body Shop

Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #235Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 716 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell's Body Shop is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell's Body Shop is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell's Body Shop is better than 91% of auto repair shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell's Body Shop is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell's Body Shop is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell's Body Shop is better than 33% of auto repair shops.D
33

Reviews for your job

Customers hired Mitchell's Body Shop for 8 kinds of job.

Mitchell's Body Shop for auto glass repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto glass repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%

All 16 Google reviews tagged “Auto glass repair”

Brad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Great service also great to work with

PaintingAuto glass repairBody & Trim
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Going to Mitchell’s was an awesome choice! Friendly receptionists who scheduled my drop off. Professional staff who worked seamlessly with my insurance for payment arrangements on car damages. First time I’ve ever had to get a vehicle repaired under insurance and I barely had to lift a finger. Not to mention the…

Steering & suspension repairAuto glass repair
Alexis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They replaced my sunroof in a timely manner despite having a leak issue an ordering new glass will highly recommend them and use them again.

Great priceAuto glass repair
Titania7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★

I chose this place because of the reviews not being from Jackson and I was highly disappointed. Did not communicate well at all I was never given an estimated day. I literally was calling every week to see what was going on with my vehicle. They literally had my vehicle for 2 months and I still have to take it…

OverpricedAuto glass repair
Chelsea5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My car looks absolutely wonderful the staff there was very helpful and if I had to do it all over again I would definitely choose the shop again! 10/10 these were very honest people and they are great to work with.

Not surePaintingAuto glass repairBody & Trim
RavenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Staff was personable, friendly, and on top of it!!! I will most definitely recommend them to anyone and will be using them again if the cause arises!

PaintingAuto glass repairBody & Trim
Justin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent customer service from start to finish. Kept me in the loop with updates on parts shipments, progress, etc… much more down home business oriented than many of the larger chains these days. Will recommend and use only Mitchell’s for all my future repairs.

Auto glass replacementAuto glass repairElectrical
tanya8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

My car doesn’t even look like it was ever wrecked my car looks brand new they did a wonderful job will use them again best in town

Customer photo from tanya's review
Auto glass repairBody & TrimPainting+ Quality+ Professionalism+ Value
Brent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Carried my truck in for repairs from storm damage. Was told 3-4 weeks from the start of the repairs. They kept me informed of the progress and any complications. Had to submit another claim with the insurance company about halfway through the repairs which added about another week. Very pleased with the repairs and…

Auto glass repairBody & TrimPainting
Cathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service, Excellent work, Great staff and my car looks perfect.

Auto glass repairBody & TrimPainting
DLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Not sureAuto glass repair
Ignatius5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto glass replacementAuto glass repair
jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto glass repairBody & TrimPainting
Sky4 years ago★★★★★

Rating only, no written review.

Auto glass repairBody & TrimElectrical+ Punctuality+ Quality+ Professionalism
Keylo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto glass repairBatteryBody & Trim+ Punctuality+ Quality+ Professionalism
Gene11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto glass repairBody & TrimPainting+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 42%Overpriced 4%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim279—
Painting188—
Steering & suspension repair25—
Electrical22—
Auto glass repair16—
Auto glass replacement12—
Welding10—
Tires8—

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