Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts

Experts Reviews · Company report
Mitchell's Body Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%33+2.3Craft & service penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Mitchell's Body Shop

Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #235Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 716 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell's Body Shop is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell's Body Shop is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell's Body Shop is better than 91% of auto repair shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell's Body Shop is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell's Body Shop is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell's Body Shop is better than 33% of auto repair shops.D
33

Reviews for your job

Customers hired Mitchell's Body Shop for 8 kinds of job.

Mitchell's Body Shop for auto glass replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto glass replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Auto glass replacement”

CynthiaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They were very professional , friendly and tended to all of our car needs . They did a AWESOME job. We will be referring them to everyone we know and don't know. Thank you Mitchell's Body Shop !!!

Reasonable pricePaintingBody & TrimWelding
Dorothy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I was very happy withe repairs done on my Equinox 2017 and the wait time was reasonable. Thank you.

Reasonable priceBody & TrimAuto glass replacement
Lakisha11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are professional and so kind.. The owner always accommodates me and gives great service..

Auto glass replacement+ Punctuality+ Quality+ Value
Franco8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Brought our vehicle in after it sustained tornado damage. Great communication and interaction with our insurance. Repairs were accomplished quickly. The vehicle looks better than the day we purchased it. Very pleased with the service, communication and results.

Auto glass replacementBody & TrimPainting
Dustin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Went above and beyond and did absolutely amazing! Couldn't be happier with the work they did!

Auto glass replacementBody & TrimPainting
Juliet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very professional, kind and knowledgeable. I loved the text updates that sent me communication while my car was in the shop.

Auto glass replacementSteering & suspension repairTires
Terry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job and in a timely manner. Front office is great too. The lady's up front are friendly and very good at their jobs. They explain things so anyone can understand what's going on with your vehicle.

Auto glass replacementBody & TrimPainting
linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Couldn’t ask for more from an auto body shop. Great customer service and the repair job was very well done. They made it so easy! Absolutely would use them again (hopefully not lol) but will be referring them to our friends.

Auto glass replacementBody & TrimPainting
Justin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent customer service from start to finish. Kept me in the loop with updates on parts shipments, progress, etc… much more down home business oriented than many of the larger chains these days. Will recommend and use only Mitchell’s for all my future repairs.

Auto glass replacementAuto glass repairElectrical
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was involved in an accident (not at fault, Farm Bureau paid my claim relatively easily [I have State Farm]) that left my entire driver’s side ruined in addition to passenger side tires/rims. Mitchell’s was able to take my car in nearly immediately and called me within 24 hours with the initial update on timeline.…

Auto glass replacementBody & TrimPainting
Ignatius5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto glass replacementAuto glass repair
Hannah3 years ago★★★★★

Rating only, no written review.

Auto glass replacementBody & TrimPainting

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 42%Overpriced 4%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim279—
Painting188—
Steering & suspension repair25—
Electrical22—
Auto glass repair16—
Auto glass replacement12—
Welding10—
Tires8—

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