Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts

Experts Reviews · Company report
Mitchell's Body Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%33+2.3Craft & service penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Mitchell's Body Shop

Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #235Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 716 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitchell's Body Shop is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitchell's Body Shop is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mitchell's Body Shop is better than 91% of auto repair shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitchell's Body Shop is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitchell's Body Shop is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mitchell's Body Shop is better than 33% of auto repair shops.D
33

Reviews for your job

Customers hired Mitchell's Body Shop for 8 kinds of job.

Mitchell's Body Shop for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.279
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 279 Google reviews tagged “Body & Trim” · showing 20

Brad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Great service also great to work with

PaintingAuto glass repairBody & Trim
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

This is our second time using Mitchell's service great customer service comfortable and clean waiting area they go the extra mile

Reasonable pricePaintingBody & Trim
Kalven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Their service was great. The staff was wonderful. This was a great experience with Mitchell’s. I recommend it to anyone.

Customer photo from Kalven's review
Reasonable pricePaintingBody & Trim
Sue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Mitchell's evaluated my car after it was hit in a parking lot. The other driver's insurance contracted with Mitchell's as I requested. The car has been repaired and looks like new.

Not surePaintingBody & Trim
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Terrific Job. Thanks for your complete service and consideration. More than fair.

Great priceBody & Trim
Jen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Professional, knowledgeable, underpromised time of completion, over delivered. Definitely our new go to & referral body shop hands down!

Great priceSteering & suspension repairPaintingBody & Trim
BrendaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Took car for estimate for painting of defective places on my car.

Reasonable pricePaintingBody & Trim
Tom7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The staff was extremely professional, courteous, and very professional, in dealing with the repair of my vehicle. They handled the few issues that came about with the insurance company a d the 1 major issue with the parts supplier. It made the process so much easier and finishing in a very fast time frame.

Great priceBody & Trim
Lenita7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Professional, friendly, knowledgeable and helpful people at this business. Enjoyed my experience working with them.

Reasonable pricePaintingBody & Trim
Ron11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Communication could be better but they did a great job repairing our brand new tacoma after an accident!

PaintingBody & Trim
CynthiaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They were very professional , friendly and tended to all of our car needs . They did a AWESOME job. We will be referring them to everyone we know and don't know. Thank you Mitchell's Body Shop !!!

Reasonable pricePaintingBody & TrimWelding
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Good work and good people!

Great priceBody & Trim
Paige2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were very fast, courteous, and made sure to be very thorough when fixing a dent in my bumper. Would 100% recommend this place to anyone needing work. They’re the best!

Great pricePaintingBody & Trim
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very pleased with the work would recommend you to anybody

Great priceBody & Trim
mary13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service!

PaintingBody & Trim
Tommy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mitchell’s did an excellent job on my daughter’s car. I like the fact that Mitchell’s sent me texts on the progress of the repair.

Great pricePaintingBody & Trim
Swamp406 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did a good job on my truck and it was fast I didn't have to wait long to get it back thank you

Reasonable priceBody & Trim
Cory6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did a great job on my 2021 Toyota Tacoma. Shelley was excellent to work with, assisting me from original estimate all the way to pickup. Would take my vehicle there again.

PaintingBody & Trim
Darin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional from start to finish.

Reasonable priceBody & Trim
Shane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve used Mitchell’s Body Shop several times over the years, and they have always done an outstanding job. Their workmanship is excellent, and they consistently go above and beyond to make sure everything is done right. The customer service is truly second to none—friendly, professional, and always willing to help.

Reasonable pricePaintingBody & Trim

Show more body & trim reviews (259 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 42%Overpriced 4%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim279—
Painting188—
Steering & suspension repair25—
Electrical22—
Auto glass repair16—
Auto glass replacement12—
Welding10—
Tires8—

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