How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%33+2.3Craft & service penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMitchell's Body Shop
Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #312Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.8★ from 716 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Mitchell's Body Shop for 8 kinds of job.
Mitchell's Body Shop for body & trim
Clear ✕All 279 Google reviews tagged “Body & Trim”
Great service also great to work with
This is our second time using Mitchell's service great customer service comfortable and clean waiting area they go the extra mile
Their service was great. The staff was wonderful. This was a great experience with Mitchell’s. I recommend it to anyone.
Mitchell's evaluated my car after it was hit in a parking lot. The other driver's insurance contracted with Mitchell's as I requested. The car has been repaired and looks like new.
Terrific Job. Thanks for your complete service and consideration. More than fair.
Professional, knowledgeable, underpromised time of completion, over delivered. Definitely our new go to & referral body shop hands down!
Took car for estimate for painting of defective places on my car.
The staff was extremely professional, courteous, and very professional, in dealing with the repair of my vehicle. They handled the few issues that came about with the insurance company a d the 1 major issue with the parts supplier. It made the process so much easier and finishing in a very fast time frame.
Professional, friendly, knowledgeable and helpful people at this business. Enjoyed my experience working with them.
Communication could be better but they did a great job repairing our brand new tacoma after an accident!
They were very professional , friendly and tended to all of our car needs . They did a AWESOME job. We will be referring them to everyone we know and don't know. Thank you Mitchell's Body Shop !!!
Good work and good people!
They were very fast, courteous, and made sure to be very thorough when fixing a dent in my bumper. Would 100% recommend this place to anyone needing work. They’re the best!
Very pleased with the work would recommend you to anybody
Excellent service!
Mitchell’s did an excellent job on my daughter’s car. I like the fact that Mitchell’s sent me texts on the progress of the repair.
They did a good job on my truck and it was fast I didn't have to wait long to get it back thank you
They did a great job on my 2021 Toyota Tacoma. Shelley was excellent to work with, assisting me from original estimate all the way to pickup. Would take my vehicle there again.
Very professional from start to finish.
I’ve used Mitchell’s Body Shop several times over the years, and they have always done an outstanding job. Their workmanship is excellent, and they consistently go above and beyond to make sure everything is done right. The customer service is truly second to none—friendly, professional, and always willing to help.
Mitchell’s did a great job on my Toyota Highlander and now I’m rolling again, Thanks Gabe
I am pleased with the work done. I was told a couple of weeks to repair but it took 25 days, so I am not pleased with the length of time it took.
Every person I worked with was so helpful and thorough with the process! Kept me informed daily on progress of my vehicle and as soon as they were able to be done sooner than expected they gave me a call. Thank you wonderful customer experience!
Nice friendly knowledgeable folks!! Got things done in a timely manner and kept great communication with me and my insurance company!! I definitely recommend them and will be using them if needed in the future!! They did an excellent job!! Car looks brand new and they even cleaned up the interior!! Thanks guys!!!
Outstanding customer service, Robert especially! They got everything done right. Highly recommend
Great experience and good people. I found a few little flaws in the paint but to me not that big of a deal. You wouldn't even know unless you got up close to it and new where the work was done.
Great service!! Andy and his staff were extremely friendly from beginning to end. They were fast, and did the job right. I highly recommend Mitchell’s Body Shop!!
Did a great job on my vehicle look like it was brand new
Had my Ram Rebel sent in for repairs after an accident. They did an amazing job, provided excellent customer service, and kept me updated as they worked.
Mitchell’s Body Shop is amazing! Excellent communication, great customer service and quality body/paint work while getting the job done on time. Would highly recommend!
The staff was friendly and kept me updated on the progress of my repair. My car was fixed in 2 weeks, probably would have been sooner were it not for the bad weather we got.I highly recommend Mitchell's Body Shop.
I was very happy withe repairs done on my Equinox 2017 and the wait time was reasonable. Thank you.
I had a claim through the company I bought my jeep from. Shelley handled everything for me. I was in and out of there multiple times, and I know I was probably bothersome at some point, but every single person working there was always so polite and efficient in what they were doing. They’ve earned my business for…
Very helpful. Gave updates on the work and completed work ahead of schedule. Will recommend!
Poor work without attempting make the customer feel that they can trust their work will be good took an excessive long time time to complete the poor quality of work in the past I have received high quality form this shop I was very disappointed with this job. The first time they said my truck was ready it had the…
The staff at Mitchell’s was great from start to finish!
My experience with mitchells Body Shop was outstanding. I was kept informed as the repairs were being made and an estimate of when I was going to get my vehicle back was given to me on a routine basis. I’m very happy with the work that was done. They were totally professional thank you very much for the work on my truck.
You know they care the minute you walk in the door. They keep you up to date during the whole process. The staff is friendly and professional! The guys in the shop that you don’t see did a fantastic job!!! Would recommend 100%
They did a fantastic job and made vehicle look like new
Great work, friendly people would highly recommend 👍
Awesome job did an amazing job on both my blazers would highly recommend
We have had multiple vehicles serviced here over the years. Always friendly, pretty timely turn around. No issues. This time- I had very minor damage on my brand new Jeep Grand Wagoneer from being rear ended the second week I had it. Upon pick up and inspecting it we realized one of my rims was damaged. There were…
I had to get my side view window fix and Mitchell’s was quick and efficient. The shop made sure to check each step of the way on what should be done and give me the best work. I felt welcomed from the moment I walked in to the time I left. Everyone was so in sync! I know if I ever have more trouble (this was not my fault) I will be in good hands here.
Staff was amazing and work done beautifully I highly recommend Mitchell’s to everyone
Great job
Mitchell’s customer service was top notch. The staff were friendly and the repair work they performed on my lift gate was quick and precise. I would highly recommend Mitchell’s.
Awesome place I would recommend anyone to go there great work and friendly people
Very satisfied with your work and friends and helpfulness of everyone.
Very professional
My car looks absolutely wonderful the staff there was very helpful and if I had to do it all over again I would definitely choose the shop again! 10/10 these were very honest people and they are great to work with.
They were great. Kept me updated during the repair. I would highly recommend them
Per usual Mitchell's is ALWAYS amazing!! Great turn around time, great customer service, communication, very friendly, upfront pricing, always a great job. I always tell people go to Mitchell's for repairs!
Mitchell’s was fabulous to work with!!! Their work was fantastic!! They got our repair done in a timely manner even with having to wait on certain parts to come in. Would absolutely recommend!
Great work. Explained everything
The work was complete on schedule and on time. I am very satisfied. Thanks
Great experience once again. No hassles and great friendly staff. This makes my 5th vehicle repaired by Mitchell’s and perfect every single time. Wouldn’t even think of going anywhere else.
Not my first time to use Mitchell’s and will continue to use them if needed. They repaired the damage to my truck and finished well ahead of schedule. Very pleased.
Staff was personable, friendly, and on top of it!!! I will most definitely recommend them to anyone and will be using them again if the cause arises!
As past experiences with Mitchell's, they are the finest people in their field. Have complete confidence in their workmanship and parts that they use.
It was great thank you all so much
Brought our vehicle in after it sustained tornado damage. Great communication and interaction with our insurance. Repairs were accomplished quickly. The vehicle looks better than the day we purchased it. Very pleased with the service, communication and results.
Best Auto Body Shop in west Tennessee! Thank you for everything. I will always recommend you to everyone I know.
They did a great job, very good customer service!
Gabe, Robert, and the whole team at Mitchell's made my Camaro look better than the day I bought it. Thanks so much guys!
Excellent and Professional work!
My car was repaired by Mitchell auto body repair and the service was excellent. I would give them a five star rating for the repair and customer service.
Went above and beyond and did absolutely amazing! Couldn't be happier with the work they did!
Receptionist was very nice and helped me. When I picked up my vehicle it looked like a new car. Thanks Mitchell's Body Shop. Great job
All employees were very helpful, got the work completed timely and quality was exceptional. My tailgate was damaged, they were able to remove it, do the work needed, and called me to come for the install.
Mitchell’s Body Shop did a great job. Kept us informed daily. Couldn’t ask for better service. I also received my vehicle back a week early Thanks!
Excellent work. Cleaned and detailed vehicle after completion. Completed scope faster than expected.
Awesome service. Kept me up to date throughout.
Great job and great service
Highly recommend Mitchell’s Body shop! We were rear ended and insurance had us take it to Mitchell’s, everyone was so friendly as soon as we walked in. They called, texted & emailed us with updates and kept us in the loop with the repair process. We picked up our truck today and let me just say .. WOW! Not only did…
Did a great job. Very pleased & they are super helpful. Explained everything & kept me updated on the whole process!
The staff are great and keep you constantly updated on every step they go though. Great people and great service. *returned 2 years later due to another incident and I can confirm the service and staff are still absolutely wonderful. My car looked even better than I could have imagined, they even helped clean my mess of a car. 10/10
Mitchell’s had my truck in and out in just a couple of weeks and my truck looks brand new again. I wouldn’t take it anywhere else
Excellent customer service who remained in contact with me throughout the repairs. Mitchell's staff connected with my insurance company to ensure everything was taken care of accordingly. Excellent automotive work. I highly recommend Mitchell's
Staff is super friendly and they made my 2021 Challenger GT look brand new again after it was side swiped. They made the whole process so easy. I received updates along the way. Highly recommend Mitchell's
Mitchell’s did a great job of repairing my Kia Soul. It was hit in the rear and looked pretty bad - to me anyway! I picked it up today and honestly can’t tell that there was ever anything wrong with it! Great repair job plus it’s all shiny and clean! I really appreciated the text updates letting me know how the…
Great experience! Great people to work with for body work, they were very easy to contact and had great communication with the parts and timeline for completion.
I had a wreck with damage to the right side of my truck. I took it to Mitchell's & they were extremely friendly & explained the process in detail with a relatively quick time frame. I received text messages from them with updates on where they were in repairing the vehicle. Two days after dropping it off I was…
They were great at communicating everything that was happening and when. Job well done
They got the cat repaired quickly and kept me post during the process . They was very professional and good to work with.
I am so happy with the work that they did, the staff was so nice and helpful. I would use them again. Great place to have in Jackson.
Took way too long. Don't understand why a business would take that many customers causing the wait time to be ridiculous
Wonderful experience with Mitchell's Body Shop. Every department from the front office, to the shop were all so sweet, professional, and organized! They did an awesome job on my vehicle! I highly highly recommend that entire team to anyone!
I was well pleased with my new front end! I was also pleased with the customer service, being that my car had to come a week earlier than my original appointment date. Mrs. Teresa was a sweetheart! Actually, everyone I talked to. But I specifically remember Mrs. Teresa, because I talked to her the most. I highly recommend Mitchell's!
Great. Friendly. Gives status of progress.
Great experience!! I just got my brandnew car for four months when I hit a deer, it breaks my heart! Mitchell bodyshop did an outstanding service fixing my damaged car! They have an excellent customer service too, from the beginning til the end! They always update me every step of the process. They provided me free…
I've worked with Mitchell's twice and both times they were superb. I highly recommend!
Mitchell's Body Shop fixed a dent in my door, they did an awesome job and have great customer service.
Happy with repairs and out come of their work. Personal Communication was a bit spotty, and untimely time it took for repair. Squeaky wheel gets the grease, I didn’t push to get my truck back and it took about 2 months for repair. When I complained to the owner things started happing quickly. All- In- all I would…
Replaced a part of the front end on my daughters car and it was done correctly and quickly. They also provided me with a loaner car while the work was being done. The staff is awesome and the finished product looks great! Highly recommended.
They did a great job and in a timely manner. Front office is great too. The lady's up front are friendly and very good at their jobs. They explain things so anyone can understand what's going on with your vehicle.
People were nice, work was great and timely.
They was very helpful and nice! They kept me informed on things with my car and let me know if it will cost to much to fix it or it was a total loss. They service was wonderful and I appreciate it.
The body repair was as expected . I was very pleased with the result …
I had a good experience with Mitchell's, 10+ years ago, very good quality body and paint service then. They replaced my rear bed fender on my Silverado. Paint matched perfectly, looks factory. So when I had to get body and paint work done on my 2018 Elantra, I was happy to know I was having Mitchell's do the work. I…
I hit a deer and thought it was an easy fix. Mitchells tore my vehicle down till all parts that were affected were found. 440 pictures and 55 new parts and 2.3 months later, my car is brand new. Great job, even though it took longer than I expected. They provided a loner vehicle after insurance ran out on rental.…
I appreciated that they kept me informed during the repair process and they got done pretty quickly. I had hit a deer and I was only without my car for not quite a month.
Excellent customer service and wonderful outcome!
Excellent work, fast and professional. Clean and quality work.
Fantastic experience. Top notch repair job and very quick turnaround. Would recommend to anyone!
Restoration of minor front end damage was like if came from the factory.
Couldn’t ask for more from an auto body shop. Great customer service and the repair job was very well done. They made it so easy! Absolutely would use them again (hopefully not lol) but will be referring them to our friends.
Friendly and engaged staff. Made sure to let me know every detail about the process and how payment worked. Hopefully i won't need them again soon, but will go back if I do!
Hospitality A+, Service A++, Turnaround time repaired A+++-. Definitely recommend them for any body repairs you need!
Major work done in a timely manner considering the supply chain issues.
Mitchell’s does excellent work. I have been a customer for many many years for any family vehicle repairs.
Ms. Bozza very helpful
Very good
Had some body work done on a 66 Mustang . Exceptional work, paint matching, communication at a very reasonable price! Highly recommend!
There body shop did a remarkable job fixing our truck.
Customer service was great and they were speedy with repairs! Definitely would recommend to a friend!
Awesome work and the people were great
Excellent communication and craftsmanship. Also, demonstrated integrity, in that they noticed a slight blemish on the new bumper and made plans to repair it before I was even aware. It was so slight, I would likely have never noticed it without them bringing it to my attention. Will continue to recommend them.
Amazing service! Top notch from estimate through completion. They worked directly with insurance company - hassle free for me!
They were very friendly and knowledgeable. They fixed my car after being hit in a parking lot. I would definitely recommend them to anyone in need.
They did a wonderful job are car looks great. I cant even tell it was in an accident.
They did a great job on my truck!! They kept us informed along the way!!! Customer service was great!!
Great experience! Clint went above and beyond dealing with insurance and estimates the repairs were perfect and they even cleaned my car! They exceeded my expectations. Fast friendly service from the very nice ladies at the front desk! They made everything clear and easy! Would definitely recommend and will use them again in the future!
Great results. Excellent communication throughout process.
They repaired my small car after running over a dead deer consuming the highway. The bumper and entire exhaust system had to be replaced. Not only that but there was a lot of deer matter embedded in the underneath parts of my car and for heat advisory warning I am sure was (the true extra mile) but they charged full…
Excellent work and returned early.
Insurance claim on Infiniti QX56. Great work, excellent customer service. Called me weekly tov give me updates on current status and next steps.
My car doesn’t even look like it was ever wrecked my car looks brand new they did a wonderful job will use them again best in town
This business is a third generation family auto body shop specializing in collision repair. Give them a call today because they are understanding, double checks their work and warranty.
I was involved in an accident (not at fault, Farm Bureau paid my claim relatively easily [I have State Farm]) that left my entire driver’s side ruined in addition to passenger side tires/rims. Mitchell’s was able to take my car in nearly immediately and called me within 24 hours with the initial update on timeline.…
Fine
Always great people to deal with!!!
Carried my truck in for repairs from storm damage. Was told 3-4 weeks from the start of the repairs. They kept me informed of the progress and any complications. Had to submit another claim with the insurance company about halfway through the repairs which added about another week. Very pleased with the repairs and…
Hit a deer on the way to work that did some serious damage to my vehicle. Took my vehicle to Mitchell's Body Shop and they lived up to their reputation by doing an awesome job. My vehicle looked like it had never had any damage at all. I WILL take my vehicles to Mitchell's from now on. (Friendly and Professional)
The body needs some repair. The part was ordered and waiting on a call to complete the job.
When I wrecked my car I was devastated. Mitchell’s Body Shop fixed everything and even took it to the Lexus dealer to have it calibrated. My car looks like new again. Their attention to detail is immaculate. I’ve used them before, and I will use them again and again!
This is my second repair with them, they are excellent, staff is great, and the work they put in on my vehicle is top notch, they are awesome!
Mitchell’s did a restoration paint and body work job on my 1996 Ford Bronco. I am beyond pleased with the results. The Bronco shines like it did the day I drove it off the lot. The customer service has been top notch with email updates throughout the job. I would use Mitchell’s again and would highly recommend them to anyone else.
Fantastic work done in a short time
Wonderful service! So helpful and I could not have asked for better with this great team!!
I understand it takes awhile for parts to come in. That is not the complaint. The lack of communication is not acceptable. I was “transferred” to someone who could help me, however that person never picked up the phone. This happened multiple times. They had to send my vehicle to Toyota to be fixed. Toyota gets done…
As a business owner we recognize the extra effort and attention to detail at Mitchell’s. Great turn around time, and professional service. We strongly recommend at any time. Thanks, from our entire team here at Furry Friends K9 Care!
They did amazing. They worked fast and kept me updated
Great communication, awesome work!!!!
The body work done on the car was great. They did an excellent job! Their customer service is not good. I had to call to find out they were keeping my car an extra week. They also did not call to let me know my car was ready. I had to continually call. The ladies in the front were rude on the phone. They did not…
The office ladies are very friendly and helpful. The work looks great. They cleaned up the original headlight, so that it looks as new as the other new headlight that was replaced.
Great work with the vehicle although it was there for over a month. Don’t see anything wrong with the work.
My insurance choose this place.The work is excellent.
Very good service
Awesome service always updating on work friendly staff. Great job on all work highly recommended
Very professional team. They answered all of my questions and kept me updated every step of the process to get my truck back to new.
Always pleased with the work done by Mitchell's!
Great Customer Service along with quality work! Tremendous People! Thanks so much for Everything!
The work was worth the wait. My car looks better than it did before the incident. Thank you Mitchell’s.
They repaired my car, front body from a collision. It looks factory new. Mitchell's Body Shop is an expert, professional service. From estimate to finish, the communication was excellent, the repairs superb. I especially love the wash and detail. I highly recommend to anyone needing collision services. They…
The staff at Mitchell’s were great to work with! They kept me in the loop with great communication, the turnaround time was quick and the quality of work was impressive! I appreciate Shelly and all of her helpful information!
I hit a deer and tore up my truck pretty good and they took care of everything including dealing with the insurance company! My truck looks and drives like she's new again!
Excellent service, Excellent work, Great staff and my car looks perfect.
Great service from day one to day done. Great communication and precise body work done in a timely manner and at a great value. Although I had to go elsewhere for my transmission issues, the work this particular shop did was great.
Mitchell’s did an excellent job! My car looks amazing; the staff was friendly and very helpful! And the inside of my car was detailed perfectly when I picked my car up! I was so so pleased!
The staff was very helpful in all phases of repair. Updates sent regularly. Highly recommend Mitchell's. Finished product looks great!
Very friendly and quick response!!!!! Will continue any service needed. I highly recommend!!!
Very professional and trustworthy. Work was great. Excellent job.
My experience with Mitchell's Body Shop showed me that they are good professional Body Shop. I wouldn't hesitate recommend their business to someone that need body work.
Love dealing with them. It’s always easy and fast and great quality.
The staff is super friendly and great! They work fast and my car was the cleanest it's ever been inside and out when I got it back. Highly recommend Mitchell's body shop.
Mitchell's received my vehicle for inspection right away and made repairs in a timely fashion. We are pleased with the results! We have used their services a number of times, and have never been disappointed. Their customer service is superb. I would highly recommend them!
Have always used Mitchell's for my auto body work. They are always fair and do excellent work. And they keep you informed of the progress along the way.
I had a wreck and had damage to the driver side of my vehicle. They did great work they were professional and they got it done fast. I would recommend these guys to anyone.
Mitchell’s Body Shop are Truly experts! They are always incredibly helpful, knowledgeable and they show Great Pride in the work they do. Thank You to All of their Staff...for going the extra mile to take care of me!
I had a great experience with my auto repairs. The staff were very friendly, helpful and professional. They kept me up to speed with the total process and communicated with me often as to the status of the repairs. They made the process easy and stress-free. I would recommend them highly.
I have taken several vehicles to Mitchell' over the past several years and been pleased with the service and quality of their work.
Left my truck disassembled for me to put back together in the parking lot. Lazy cheats highly do not recommend
Awesome work - Second to none - Beautiful
Mitchell’s Body Shop is a top notch business. They are very professional and treat you with respect. The shop manager, Clint Borden, is very detailed when explaining what repairs need to be made and will throughly answer any questions you may have. I highly recommend Mitchell’s.
Closed for the New Year and didn't call me to let me know. And GEICO made me pay $119.00 to keep my rental for 5 more days 01/04/21 Not good business Mitchell's Body shop and same goes gor GEICO, I'm searching for an new Auto insurance ASAP NOT happy with Mitchell's or GEICO thumbs down to both. After GEICO claimed…
Very professional, kept us updated on the progress and did amazing repair to the bumper of xterra. And had our vehicle done before the estimated date. Thank you Mitchell's.
Staff was very professional and friendly. Excellent / fast service.
They went far and beyond on customer service. The body work was perfect. I highly Recommend Mitchells Body Shop.
I had some damage to my front passenger door. I had to pick a body shop and Mitchell’s was the first one to pop up on Google. They were very professional. They kept me up to date on the progress and had my car back to me before the holiday. I would recommend them to anyone and will use them again! They did an excellent job!
The work that was done was excellent 👌 the time in which it took to finish was not. I went to pick up my truck on the projected date and it was not complete. So I had to wait around for a whole week which I was not happy about. But all together everyone was very nice and professional. They did an amazing job. If I…
After returning from the military, I did the same as a lot of veterans. I bought a car. Not an ordinary car but a muscle car. A SS Monti Carlo. My pride and joy. In '77, I ran into the back of a car. I took it to a friend of mine, Robert Mitchell. When I got it back, it was perfect. He did great work. Last month,…
I highly recommend Mitchell’s body shop, they were timely and professional. I’m so thankful to have had them recommended by a coworker and will recommend them myself for any and all body shop and future car needs!
Took longer than first estimated but services provided got me back on the road.
Fantastic major reconstruction after significant damage due to deer collision. Best customer service I believe I have ever experienced with tremendous quality in output.
Thanks for everything Mitchell's. You guys where just what the doctor ordered. I've already been telling people about Mitchell's
The service was awesome. I received calls detailing every part of the process. I felt that my car was in great hands the entire time!!
Mitchell’s was great from beginning to end. They went over and above. I appreciate their diligence and customer service!!!
Had both trucks (S10 and Dodge Ram) in for body works from accident. They stayed in contact (both by phone and email) to keep me up to date on the status. They did a good job on both trucks and I wanna congratulate them for their works.
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 279 | — |
| Painting | 188 | — |
| Steering & suspension repair | 25 | — |
| Electrical | 22 | — |
| Auto glass repair | 16 | — |
| Auto glass replacement | 12 | — |
| Welding | 10 | — |
| Tires | 8 | — |
