How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%33+2.3Craft & service penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMitchell's Body Shop
Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #235Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 716 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Mitchell's Body Shop for 8 kinds of job.
Mitchell's Body Shop for body & trim
Clear ✕All 279 Google reviews tagged “Body & Trim” · showing 60
Great service also great to work with
This is our second time using Mitchell's service great customer service comfortable and clean waiting area they go the extra mile
Their service was great. The staff was wonderful. This was a great experience with Mitchell’s. I recommend it to anyone.
Mitchell's evaluated my car after it was hit in a parking lot. The other driver's insurance contracted with Mitchell's as I requested. The car has been repaired and looks like new.
Terrific Job. Thanks for your complete service and consideration. More than fair.
Professional, knowledgeable, underpromised time of completion, over delivered. Definitely our new go to & referral body shop hands down!
Took car for estimate for painting of defective places on my car.
The staff was extremely professional, courteous, and very professional, in dealing with the repair of my vehicle. They handled the few issues that came about with the insurance company a d the 1 major issue with the parts supplier. It made the process so much easier and finishing in a very fast time frame.
Professional, friendly, knowledgeable and helpful people at this business. Enjoyed my experience working with them.
Communication could be better but they did a great job repairing our brand new tacoma after an accident!
They were very professional , friendly and tended to all of our car needs . They did a AWESOME job. We will be referring them to everyone we know and don't know. Thank you Mitchell's Body Shop !!!
Good work and good people!
They were very fast, courteous, and made sure to be very thorough when fixing a dent in my bumper. Would 100% recommend this place to anyone needing work. They’re the best!
Very pleased with the work would recommend you to anybody
Excellent service!
Mitchell’s did an excellent job on my daughter’s car. I like the fact that Mitchell’s sent me texts on the progress of the repair.
They did a good job on my truck and it was fast I didn't have to wait long to get it back thank you
They did a great job on my 2021 Toyota Tacoma. Shelley was excellent to work with, assisting me from original estimate all the way to pickup. Would take my vehicle there again.
Very professional from start to finish.
I’ve used Mitchell’s Body Shop several times over the years, and they have always done an outstanding job. Their workmanship is excellent, and they consistently go above and beyond to make sure everything is done right. The customer service is truly second to none—friendly, professional, and always willing to help.
Mitchell’s did a great job on my Toyota Highlander and now I’m rolling again, Thanks Gabe
I am pleased with the work done. I was told a couple of weeks to repair but it took 25 days, so I am not pleased with the length of time it took.
Every person I worked with was so helpful and thorough with the process! Kept me informed daily on progress of my vehicle and as soon as they were able to be done sooner than expected they gave me a call. Thank you wonderful customer experience!
Nice friendly knowledgeable folks!! Got things done in a timely manner and kept great communication with me and my insurance company!! I definitely recommend them and will be using them if needed in the future!! They did an excellent job!! Car looks brand new and they even cleaned up the interior!! Thanks guys!!!
Outstanding customer service, Robert especially! They got everything done right. Highly recommend
Great experience and good people. I found a few little flaws in the paint but to me not that big of a deal. You wouldn't even know unless you got up close to it and new where the work was done.
Great service!! Andy and his staff were extremely friendly from beginning to end. They were fast, and did the job right. I highly recommend Mitchell’s Body Shop!!
Did a great job on my vehicle look like it was brand new
Had my Ram Rebel sent in for repairs after an accident. They did an amazing job, provided excellent customer service, and kept me updated as they worked.
Mitchell’s Body Shop is amazing! Excellent communication, great customer service and quality body/paint work while getting the job done on time. Would highly recommend!
The staff was friendly and kept me updated on the progress of my repair. My car was fixed in 2 weeks, probably would have been sooner were it not for the bad weather we got.I highly recommend Mitchell's Body Shop.
I was very happy withe repairs done on my Equinox 2017 and the wait time was reasonable. Thank you.
I had a claim through the company I bought my jeep from. Shelley handled everything for me. I was in and out of there multiple times, and I know I was probably bothersome at some point, but every single person working there was always so polite and efficient in what they were doing. They’ve earned my business for…
Very helpful. Gave updates on the work and completed work ahead of schedule. Will recommend!
Poor work without attempting make the customer feel that they can trust their work will be good took an excessive long time time to complete the poor quality of work in the past I have received high quality form this shop I was very disappointed with this job. The first time they said my truck was ready it had the…
The staff at Mitchell’s was great from start to finish!
My experience with mitchells Body Shop was outstanding. I was kept informed as the repairs were being made and an estimate of when I was going to get my vehicle back was given to me on a routine basis. I’m very happy with the work that was done. They were totally professional thank you very much for the work on my truck.
You know they care the minute you walk in the door. They keep you up to date during the whole process. The staff is friendly and professional! The guys in the shop that you don’t see did a fantastic job!!! Would recommend 100%
They did a fantastic job and made vehicle look like new
Great work, friendly people would highly recommend 👍
Awesome job did an amazing job on both my blazers would highly recommend
We have had multiple vehicles serviced here over the years. Always friendly, pretty timely turn around. No issues. This time- I had very minor damage on my brand new Jeep Grand Wagoneer from being rear ended the second week I had it. Upon pick up and inspecting it we realized one of my rims was damaged. There were…
I had to get my side view window fix and Mitchell’s was quick and efficient. The shop made sure to check each step of the way on what should be done and give me the best work. I felt welcomed from the moment I walked in to the time I left. Everyone was so in sync! I know if I ever have more trouble (this was not my fault) I will be in good hands here.
Staff was amazing and work done beautifully I highly recommend Mitchell’s to everyone
Great job
Mitchell’s customer service was top notch. The staff were friendly and the repair work they performed on my lift gate was quick and precise. I would highly recommend Mitchell’s.
Awesome place I would recommend anyone to go there great work and friendly people
Very satisfied with your work and friends and helpfulness of everyone.
Very professional
My car looks absolutely wonderful the staff there was very helpful and if I had to do it all over again I would definitely choose the shop again! 10/10 these were very honest people and they are great to work with.
They were great. Kept me updated during the repair. I would highly recommend them
Per usual Mitchell's is ALWAYS amazing!! Great turn around time, great customer service, communication, very friendly, upfront pricing, always a great job. I always tell people go to Mitchell's for repairs!
Mitchell’s was fabulous to work with!!! Their work was fantastic!! They got our repair done in a timely manner even with having to wait on certain parts to come in. Would absolutely recommend!
Great work. Explained everything
The work was complete on schedule and on time. I am very satisfied. Thanks
Great experience once again. No hassles and great friendly staff. This makes my 5th vehicle repaired by Mitchell’s and perfect every single time. Wouldn’t even think of going anywhere else.
Not my first time to use Mitchell’s and will continue to use them if needed. They repaired the damage to my truck and finished well ahead of schedule. Very pleased.
Staff was personable, friendly, and on top of it!!! I will most definitely recommend them to anyone and will be using them again if the cause arises!
As past experiences with Mitchell's, they are the finest people in their field. Have complete confidence in their workmanship and parts that they use.
It was great thank you all so much
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 279 | — |
| Painting | 188 | — |
| Steering & suspension repair | 25 | — |
| Electrical | 22 | — |
| Auto glass repair | 16 | — |
| Auto glass replacement | 12 | — |
| Welding | 10 | — |
| Tires | 8 | — |
