How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%33+2.3Craft & service penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMitchell's Body Shop
Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #235Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 716 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Mitchell's Body Shop for 8 kinds of job.
Mitchell's Body Shop for painting
Clear ✕All 189 Google reviews tagged “Painting” · showing 80
Great service also great to work with
This is our second time using Mitchell's service great customer service comfortable and clean waiting area they go the extra mile
Their service was great. The staff was wonderful. This was a great experience with Mitchell’s. I recommend it to anyone.
Mitchell's evaluated my car after it was hit in a parking lot. The other driver's insurance contracted with Mitchell's as I requested. The car has been repaired and looks like new.
Professional, knowledgeable, underpromised time of completion, over delivered. Definitely our new go to & referral body shop hands down!
Took car for estimate for painting of defective places on my car.
Professional, friendly, knowledgeable and helpful people at this business. Enjoyed my experience working with them.
Communication could be better but they did a great job repairing our brand new tacoma after an accident!
They were very professional , friendly and tended to all of our car needs . They did a AWESOME job. We will be referring them to everyone we know and don't know. Thank you Mitchell's Body Shop !!!
They were very fast, courteous, and made sure to be very thorough when fixing a dent in my bumper. Would 100% recommend this place to anyone needing work. They’re the best!
Excellent service!
Mitchell’s did an excellent job on my daughter’s car. I like the fact that Mitchell’s sent me texts on the progress of the repair.
They did a great job on my 2021 Toyota Tacoma. Shelley was excellent to work with, assisting me from original estimate all the way to pickup. Would take my vehicle there again.
I’ve used Mitchell’s Body Shop several times over the years, and they have always done an outstanding job. Their workmanship is excellent, and they consistently go above and beyond to make sure everything is done right. The customer service is truly second to none—friendly, professional, and always willing to help.
Everyone I dealt with was very nice. They did great work also.
Mitchell’s did a great job on my Toyota Highlander and now I’m rolling again, Thanks Gabe
The one star was because the overall outcome was good. Customer service was terrible. Price was over twice the preliminary estimate. Kept our vehicle for about 6 weeks. No urgency. Never any updates unless we called them first.
Every person I worked with was so helpful and thorough with the process! Kept me informed daily on progress of my vehicle and as soon as they were able to be done sooner than expected they gave me a call. Thank you wonderful customer experience!
Great experience and good people. I found a few little flaws in the paint but to me not that big of a deal. You wouldn't even know unless you got up close to it and new where the work was done.
Great service!! Andy and his staff were extremely friendly from beginning to end. They were fast, and did the job right. I highly recommend Mitchell’s Body Shop!!
Did a great job on my vehicle look like it was brand new
Had my Ram Rebel sent in for repairs after an accident. They did an amazing job, provided excellent customer service, and kept me updated as they worked.
Mitchell’s Body Shop is amazing! Excellent communication, great customer service and quality body/paint work while getting the job done on time. Would highly recommend!
The staff was friendly and kept me updated on the progress of my repair. My car was fixed in 2 weeks, probably would have been sooner were it not for the bad weather we got.I highly recommend Mitchell's Body Shop.
Very helpful. Gave updates on the work and completed work ahead of schedule. Will recommend!
Poor work without attempting make the customer feel that they can trust their work will be good took an excessive long time time to complete the poor quality of work in the past I have received high quality form this shop I was very disappointed with this job. The first time they said my truck was ready it had the…
The staff at Mitchell’s was great from start to finish!
My experience with mitchells Body Shop was outstanding. I was kept informed as the repairs were being made and an estimate of when I was going to get my vehicle back was given to me on a routine basis. I’m very happy with the work that was done. They were totally professional thank you very much for the work on my truck.
Great work, friendly people would highly recommend 👍
Awesome job did an amazing job on both my blazers would highly recommend
We have had multiple vehicles serviced here over the years. Always friendly, pretty timely turn around. No issues. This time- I had very minor damage on my brand new Jeep Grand Wagoneer from being rear ended the second week I had it. Upon pick up and inspecting it we realized one of my rims was damaged. There were…
Staff was amazing and work done beautifully I highly recommend Mitchell’s to everyone
Awesome place I would recommend anyone to go there great work and friendly people
Very satisfied with your work and friends and helpfulness of everyone.
My car looks absolutely wonderful the staff there was very helpful and if I had to do it all over again I would definitely choose the shop again! 10/10 these were very honest people and they are great to work with.
They were great. Kept me updated during the repair. I would highly recommend them
Per usual Mitchell's is ALWAYS amazing!! Great turn around time, great customer service, communication, very friendly, upfront pricing, always a great job. I always tell people go to Mitchell's for repairs!
Mitchell’s was fabulous to work with!!! Their work was fantastic!! They got our repair done in a timely manner even with having to wait on certain parts to come in. Would absolutely recommend!
The work was complete on schedule and on time. I am very satisfied. Thanks
Not my first time to use Mitchell’s and will continue to use them if needed. They repaired the damage to my truck and finished well ahead of schedule. Very pleased.
Staff was personable, friendly, and on top of it!!! I will most definitely recommend them to anyone and will be using them again if the cause arises!
It was great thank you all so much
Brought our vehicle in after it sustained tornado damage. Great communication and interaction with our insurance. Repairs were accomplished quickly. The vehicle looks better than the day we purchased it. Very pleased with the service, communication and results.
Best Auto Body Shop in west Tennessee! Thank you for everything. I will always recommend you to everyone I know.
Gabe, Robert, and the whole team at Mitchell's made my Camaro look better than the day I bought it. Thanks so much guys!
Excellent and Professional work!
My car was repaired by Mitchell auto body repair and the service was excellent. I would give them a five star rating for the repair and customer service.
Went above and beyond and did absolutely amazing! Couldn't be happier with the work they did!
Did an awesome job replacing rear bumper and painted under estimated time. Great customer service. Will definitely use them again
All employees were very helpful, got the work completed timely and quality was exceptional. My tailgate was damaged, they were able to remove it, do the work needed, and called me to come for the install.
Mitchell’s Body Shop did a great job. Kept us informed daily. Couldn’t ask for better service. I also received my vehicle back a week early Thanks!
Excellent work. Cleaned and detailed vehicle after completion. Completed scope faster than expected.
Awesome service. Kept me up to date throughout.
Great job and great service
The staff are great and keep you constantly updated on every step they go though. Great people and great service. *returned 2 years later due to another incident and I can confirm the service and staff are still absolutely wonderful. My car looked even better than I could have imagined, they even helped clean my mess of a car. 10/10
Mitchell’s had my truck in and out in just a couple of weeks and my truck looks brand new again. I wouldn’t take it anywhere else
Staff is super friendly and they made my 2021 Challenger GT look brand new again after it was side swiped. They made the whole process so easy. I received updates along the way. Highly recommend Mitchell's
Mitchell’s did a great job of repairing my Kia Soul. It was hit in the rear and looked pretty bad - to me anyway! I picked it up today and honestly can’t tell that there was ever anything wrong with it! Great repair job plus it’s all shiny and clean! I really appreciated the text updates letting me know how the…
Great experience! Great people to work with for body work, they were very easy to contact and had great communication with the parts and timeline for completion.
I had a wreck with damage to the right side of my truck. I took it to Mitchell's & they were extremely friendly & explained the process in detail with a relatively quick time frame. I received text messages from them with updates on where they were in repairing the vehicle. Two days after dropping it off I was…
They were great at communicating everything that was happening and when. Job well done
They got the cat repaired quickly and kept me post during the process . They was very professional and good to work with.
Had some warranty work done 7 years later and that went above and beyond to make sure it was taking care of. In and out in less than a week with great customer service. Would definitely recommend them.
Great experience!! I just got my brandnew car for four months when I hit a deer, it breaks my heart! Mitchell bodyshop did an outstanding service fixing my damaged car! They have an excellent customer service too, from the beginning til the end! They always update me every step of the process. They provided me free…
Mitchell's Body Shop fixed a dent in my door, they did an awesome job and have great customer service.
Happy with repairs and out come of their work. Personal Communication was a bit spotty, and untimely time it took for repair. Squeaky wheel gets the grease, I didn’t push to get my truck back and it took about 2 months for repair. When I complained to the owner things started happing quickly. All- In- all I would…
They did a great job and in a timely manner. Front office is great too. The lady's up front are friendly and very good at their jobs. They explain things so anyone can understand what's going on with your vehicle.
People were nice, work was great and timely.
The body repair was as expected . I was very pleased with the result …
I had a good experience with Mitchell's, 10+ years ago, very good quality body and paint service then. They replaced my rear bed fender on my Silverado. Paint matched perfectly, looks factory. So when I had to get body and paint work done on my 2018 Elantra, I was happy to know I was having Mitchell's do the work. I…
I appreciated that they kept me informed during the repair process and they got done pretty quickly. I had hit a deer and I was only without my car for not quite a month.
Excellent customer service and wonderful outcome!
Excellent work, fast and professional. Clean and quality work.
Restoration of minor front end damage was like if came from the factory.
Couldn’t ask for more from an auto body shop. Great customer service and the repair job was very well done. They made it so easy! Absolutely would use them again (hopefully not lol) but will be referring them to our friends.
It was good but the symbol on the grill was dissatisfied..
Major work done in a timely manner considering the supply chain issues.
Mitchell’s does excellent work. I have been a customer for many many years for any family vehicle repairs.
Ms. Bozza very helpful
Very good
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 279 | — |
| Painting | 188 | — |
| Steering & suspension repair | 25 | — |
| Electrical | 22 | — |
| Auto glass repair | 16 | — |
| Auto glass replacement | 12 | — |
| Welding | 10 | — |
| Tires | 8 | — |
