MKO Hauling & Junk Removal logo

MKO Hauling & Junk Removal

Junk removal service · Wilmington, DE · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty98−0.2Momentum penalty68−3.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#135 of 184 hazardous material removalPosition by Experts Score among all companies we track in this category. · better than 27%
4.9 ★★★★★ 94 Google reviews · 22 photos
96%five-star reviews
4.64★last 12 monthsAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
Oct 2026latest review

MKO Hauling & Junk Removal at a glance

Google reviewers rate MKO Hauling & Junk Removal 4.9 out of 5 based on 94 reviews, with the owner responding to 89% of them. Customers frequently highlight punctuality, flexible same-day scheduling, fair pricing, and professional communication for services including basement cleanouts, furniture removal, and demolition. A recurring criticism involves missed callbacks and voicemail issues, though the majority of feedback describes efficient and courteous service.

  • Google rating: 4.9 out of 5 from 94 reviews (96% five-star).
  • Reviews on this page: 94 Google reviews (77 with written comments, 8 with photos).
  • Owner responses: the business replied to 89% of reviews.
  • Most recent review: October 10, 2026.
  • Service: Hazardous Material Removal Service serving Wilmington, Delaware.

Data from Google, last updated November 6, 2026.

Score profile vs other hazardous material removal

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

Satisfaction84Reliability76Craft & service98Value100Momentum68Replies to reviews85Satisfaction: 84 (median 92)Reliability: 76 (median 92)Craft & service: 98 (median 97)Value: 100 (median 100)Momentum: 68 (median 100)Replies to reviews: 85 (median 67)
MKO Hauling & Junk RemovalHazardous Material Removal median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MKO Hauling & Junk Removal: 84/100 on this factor. Category median: 92.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MKO Hauling & Junk Removal: 76/100 on this factor. Category median: 92.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MKO Hauling & Junk Removal: 98/100 on this factor. Category median: 97.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MKO Hauling & Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MKO Hauling & Junk Removal: 68/100 on this factor. Category median: 100.B
68
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MKO Hauling & Junk Removal: 85/100 on this factor. Category median: 67.A
85

Bar = this company · dark tick = category median.

Star ratings

94 Google reviews we collected

  • 5 stars9096%
  • 4 stars22%
  • 3 stars00%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 77 written reviews

  • Praise19399%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Speed & response5126%
  • Staff & attitude4222%
  • Price & value3317%
  • Quality & results3015%
  • Would recommend2714%
  • Communication63%
  • Honesty & trust53%

What customers talk about

We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Great service, could not have been more quick and smooth.”
  • “Great communication, on time, and very professional.”
  • “They were quick, professional, and very reasonably priced.”
  • “They did a fantastic job cleaning out my basement and shed.”
  • “I would highly recommend Mko Hauling to anyone that needs this kind of service.”
  • “MKO Hauling maintained great communication, timely service and very fair pricing.”
  • “Quick (within 2 hours), reliable (sent pics of job after completed) and reasonably priced service!”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired MKO Hauling & Junk Removal for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Nils1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great service, could not have been more quick and smooth. Picked up the phone immediately, scheduled pick up same day, and were very flexible. Real hustlers. Give them your business over those other guys.

Steffan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Albert and his team at MKO Junk Removal went above and beyond for us. They were quick, professional, and very reasonably priced. We had a fairly large junk removal job that also required some demolition, and they handled everything efficiently and without a hitch. We couldn’t have asked for a better experience and…

Yvette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They are the best professional team, l was totally satisfied with their service and their performance to get the job done .Will call them again when need. Great price, good people!!!!!!

Sharon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I would highly recommend Mko Hauling to anyone that needs this kind of service. They did a fantastic job cleaning out my basement and shed. The two men that came to my house were pleasant and worked very hard. I will definitely use them again.

Emily8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Called last minute and came with ease. Him and his son are great! Thank you both for your service!

phil4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

MKO offered to give an onsite estimate within the hour after I called. Showed up promptly with a pickup truck in the rain and worked quickly and efficiently. Job well done.

Photos

Customer reviews

4.9 ★★★★★ 94 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Nils Pelczarski1 reviewTotal number of Google reviews Nils has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, could not have been more quick and smooth. Picked up the phone immediately, scheduled pick up same day, and were very flexible. Real hustlers. Give them your business over those other guys.

Eleather BakerLocal Guide · 23 reviewsTotal number of Google reviews Eleather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great communication, on time, and very professional.

Steffan Bradford3 reviewsTotal number of Google reviews Steffan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Albert and his team at MKO Junk Removal went above and beyond for us. They were quick, professional, and very reasonably priced. We had a fairly large junk removal job that also required some demolition, and they handled everything efficiently and without a hitch. We couldn’t have asked for a better experience and will definitely be calling them in the future for all of our junk removal and demolition needs. Highly recommend.

Yvette Dixon3 reviewsTotal number of Google reviews Yvette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are the best professional team, l was totally satisfied with their service and their performance to get the job done .Will call them again when need. Great price, good people!!!!!!

Sharon Barnshaw5 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would highly recommend Mko Hauling to anyone that needs this kind of service. They did a fantastic job cleaning out my basement and shed. The two men that came to my house were pleasant and worked very hard. I will definitely use them again.

Emily Thomas8 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Called last minute and came with ease. Him and his son are great! Thank you both for your service!

phil Sewell4 reviewsTotal number of Google reviews phil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

MKO offered to give an onsite estimate within the hour after I called. Showed up promptly with a pickup truck in the rain and worked quickly and efficiently. Job well done.

T Fraz5 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I called them this morning, my move out date was today and my plans to go to the dump fell through due to things out of my control. MKO felt like a miracle sent straight from heaven. I called them, they answered on the first call and were helpful and very responsive. This day could’ve been so stressful but Phillip and his son provided fast and efficient service! I highly recommend, thank you so much!!

DrFishhead (DrFishhead)8 reviewsTotal number of Google reviews DrFishhead has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

MKO were outstanding! They were very responsive (showing up within 10 min since we were close) and got it done when we were in a crunch, and turned a problematic situation into ease. We highly recommend them for getting things hauled away. Thanks so much!

Response from the owner · 5 months ago

Thank you Dr. Fishhead for trusting MKO to be the junk removal service company of your choice.

Mia Erikson1 reviewTotal number of Google reviews Mia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

TERRIBLE SERVICE!!

Response from the owner · 8 months ago

Based on our records we have never serviced you at any given time. We have reported your account to Google.

MKO Hauling & Junk Removal on Google Maps →

Business details