Gisselle Munoz
Review from Google · view on GoogleThanks mm movers vip the best service
MM Movers VIP
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#144 of 342 moversPosition by Experts Score among all companies we track in this category. · better than 58%
4.9 ★★★★★ 187 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$649typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
MM Movers VIP at a glance
Google reviewers rate MM Movers VIP 4.9 out of 5 based on 187 reviews, with the owner responding to 96 percent of feedback. Customers frequently cite punctuality, careful handling of furniture, fair pricing, and responsive communication during local and long-distance moves. While most experiences are positive, some low-star reviews describe instances of late arrivals, unexplained delays, or damage to items, though the owner actively addresses these specific complaints.
- Google rating: 4.9 out of 5 from 187 reviews (97% five-star).
- Reviews on this page: 187 Google reviews (168 with written comments, 8 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: November 1, 2026.
- Service: Mover serving Missouri City, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other movers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MM Movers VIP: 94/100 on this factor. Category median: 93.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MM Movers VIP: 94/100 on this factor. Category median: 91.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MM Movers VIP: 78/100 on this factor. Category median: 94.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MM Movers VIP: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MM Movers VIP: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MM Movers VIP: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
187 Google reviews we collected
- 5 stars18197%
- 4 stars11%
- 3 stars11%
- 2 stars11%
- 1 star32%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
- Praise36397%
- Complaints103%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1359%
- Reasonable836%
- Overpriced00%
- Not sure15%
$649-32% vs typical movers
Middle half of what 17 customers paid ($285–$966) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response9225%
- Staff & attitude8723%
- Would recommend7420%
- Price & value5013%
- Quality & results4813%
- Communication123%
- Honesty & trust103%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They quickly moved the item and charged a fair price.”
“…scratches , screws were missing and the movers were purposely moving slow with unloading furniture.…”
“I am so thankful for them and they were so kind and professional.”
“I highly recommend them and will use them again if I ever move.”
“The price was reasonable for the range of services I received and I would definitely recommend them for your next move!”
“They respected the property and provide outstanding service 👏 👌”
“Terrible moving experience”
“Communication on moving day was consistent and the team was very flexible, exercised patience, attentiveness and took care of my items from move out to move in!”
“We did a local move, and the pricing was fair and transparent.”
People customers mention
- Mario 11 reviews
- Houston 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MM Movers VIP for 6 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Pumpkin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Great company! I called them to move a heavy item from one room to another in my home. There were there in 90 minutes. They quickly moved the item and charged a fair price. They were a lifesaver. I cannot thank them enough. I highly recommend them!
Paid $1–500Reasonable price
Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
MM Movers did an amazing job for us! They were fast and efficient and even unpacked and arranged everything for us. We were moving a parent from one side of a retirement community to the other and we couldn’t have had better movers! Highly recommend!
Paid $1–500Great priceLocal moving
Stephanie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
After another company never showed up to move me, MM Movers came in like heroes! I am so thankful for them and they were so kind and professional. They wrapped all of my furniture, were very careful and clean, and were so accommodating. I highly recommend them and will use them again if I ever move. Thank y’all so much for saving the day ❤️
Paid $500–1,000Great priceLocal moving
TrangLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had MM Movers to move our 5 Bedroom house. There were some issue with the initial assigned truck (got delayed from an accident on the way) but they accommodate quickly with another truck within the same day. These guys worked very hard and carefully with all items. From fragiles, electronics to oversize…
Paid $500–1,000Reasonable priceLocal movingOversized-item movingFurniture assembly
M13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Geat service, I loved the way they made a hard job very easy. Santos and the other worker handled my furniture with so much TLC. They respected the property and provide outstanding service 👏 👌 MM movers, your workers deserve more stars, than 5. Thanks for the great service and price .
Paid $1–500Great priceLocal moving
Tya5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience with MM Movers! Communication on moving day was consistent and the team was very flexible, exercised patience, attentiveness and took care of my items from move out to move in! I appreciated the consideration of placing items in the respective rooms and disassembly and reassembly of my…
Paid $500–1,000Reasonable priceLocal movingMoving-related packingFurniture assembly
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Local moving | 25 | $569–$1.5k |
| Moving-related packing | 10 | $432–$1.5k |
| Oversized-item moving | 8 | $228–$677 |
| Furniture assembly | 8 | $285–$1.0k |
| In-state moving | 4 | $805–$2.1k |
| Moving-related storage | 3 | $285–$958 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 187 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Pumpkin Pie6 reviewsTotal number of Google reviews Pumpkin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat company! I called them to move a heavy item from one room to another in my home. There were there in 90 minutes. They quickly moved the item and charged a fair price. They were a lifesaver. I cannot thank them enough. I highly recommend them!
- Price assessment: Reasonable price
- Price: $1–500
Janet Whatley2 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMM Movers did an amazing job for us! They were fast and efficient and even unpacked and arranged everything for us. We were moving a parent from one side of a retirement community to the other and we couldn’t have had better movers! Highly recommend!
- Price assessment: Great price
- Price: $1–500
- Services: Local moving
Stephanie Moore10 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter another company never showed up to move me, MM Movers came in like heroes! I am so thankful for them and they were so kind and professional. They wrapped all of my furniture, were very careful and clean, and were so accommodating. I highly recommend them and will use them again if I ever move. Thank y’all so much for saving the day ❤️
- Price assessment: Great price
- Price: $500–1,000
- Services: Local moving
Trang PhamLocal Guide · 11 reviewsTotal number of Google reviews Trang has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad MM Movers to move our 5 Bedroom house. There were some issue with the initial assigned truck (got delayed from an accident on the way) but they accommodate quickly with another truck within the same day. These guys worked very hard and carefully with all items. From fragiles, electronics to oversize furnitures. Constantly moving and packing efficiently on the trucks. Always cover with blankets and extra wrapping to protect the items. Very reasonable pricing as well. Recommended to be prepare with planning or pre-prep some items to save time (if you want to). But they will provide full service as well.
- Price assessment: Reasonable price
- Price: $500–1,000
- Services: Local moving, Oversized-item moving, Furniture assembly
M Lewis13 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGeat service, I loved the way they made a hard job very easy. Santos and the other worker handled my furniture with so much TLC. They respected the property and provide outstanding service 👏 👌 MM movers, your workers deserve more stars, than 5. Thanks for the great service and price .
- Price assessment: Great price
- Price: $1–500
- Services: Local moving
Tya Johnson5 reviewsTotal number of Google reviews Tya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience with MM Movers! Communication on moving day was consistent and the team was very flexible, exercised patience, attentiveness and took care of my items from move out to move in! I appreciated the consideration of placing items in the respective rooms and disassembly and reassembly of my furniture. My team of movers worked hard, especially getting my furniture down 3 flights of stairs and commuting in Houston’s traffic! The price was reasonable for the range of services I received and I would definitely recommend them for your next move!
- Price assessment: Reasonable price
- Price: $500–1,000
- Services: Local moving, Moving-related packing, Furniture assembly
Response from the owner · 2 months ago
Thank you for sharing your experience with us
Qasim ZaidiLocal Guide · 18 reviewsTotal number of Google reviews Qasim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOn time, professional and courteous. I’d recommend
- Price assessment: Reasonable price
- Price: $500–1,000
- Services: Local moving, Furniture assembly, Service not listed
Response from the owner · 2 months ago
Thank you for sharing your experience with us
Linda JimenezLocal Guide · 18 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat communication and very responsive. Thank you for the movers.
Response from the owner · 2 months ago
Thank you for sharing your experience with us
Mishelle VarelaLocal Guide · 13 reviewsTotal number of Google reviews Mishelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy to work with. Did not waste time.
Response from the owner · 2 months ago
Thank you for sharing your experience with us
Business details
- Address: 9711 S Mason Rd Ste 125, Richmond, TX 77407
- Phone: (832) 691-9547
- Website: mmmoversvip.com
- Service area: Missouri City, TX