Alexis SerranoLocal Guide · 38 reviewsTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove love love our groomer Cintia!
Mobile Pet Grooming Pro
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty87−1.3Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#104 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 45%
4.9 ★★★★★ 539 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
28%reviews answered by the owner
Nov 2025latest review
Mobile Pet Grooming Pro at a glance
Google reviewers rate Mobile Pet Grooming Pro 4.9 out of 5 based on 539 reviews. Positive feedback highlights punctual arrivals, effective communication, and thorough grooming results for various breeds, including dogs with mobility issues. However, several low-star reviews describe significant delays, uneven haircuts, and inadequate handling of specific trimming requests, indicating inconsistent service quality despite generally high satisfaction.
- Google rating: 4.9 out of 5 from 539 reviews (96% five-star).
- Reviews on this page: 539 Google reviews (285 with written comments, 38 with photos).
- Owner responses: the business replied to 28% of reviews.
- Most recent review: November 17, 2025.
- Service: Mobile Dog Groomer serving Lauderhill, Florida.
Data from Google, last updated November 2, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mobile Pet Grooming Pro: 86/100 on this factor. Category median: 85.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mobile Pet Grooming Pro: 62/100 on this factor. Category median: 82.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mobile Pet Grooming Pro: 87/100 on this factor. Category median: 93.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mobile Pet Grooming Pro: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mobile Pet Grooming Pro: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mobile Pet Grooming Pro: 74/100 on this factor. Category median: 50.B
74
Bar = this company · dark tick = category median.
Star ratings
539 Google reviews we collected
- 5 stars51896%
- 4 stars61%
- 3 stars20%
- 2 stars00%
- 1 star132%
Praise vs complaints
Phrases our text analysis found in 285 written reviews
- Praise34296%
- Complaints164%
Topic share
How often each topic comes up in the written reviews
- Quality & results11332%
- Staff & attitude8724%
- Speed & response6418%
- Would recommend5415%
- Price & value175%
- Communication144%
- Honesty & trust93%
What customers talk about
We read 285 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing service , AVAILABLE , FAST , NICE , HELPFULL , and most important my boy came back happy and tail wiggling smelling and looking so good will…”
“Horrible service and customer service for us and our husky puppy.”
“This gentleman is polite professional, listened to what I said and followed through with what I exactly wanted!”
“Great customer service, prompt, responsive, reliable and great follow thru.”
“I would highly recommend using Mobile Pet Grooming Pro!”
“I do not recommend whatsoever .”
“The groomers are really caring, the prices are reasonable and it’s so convenient!”
“Good service, lady very polite but service very expensive for 1.”
“Not only are they excellent groomers, but they communicate with us very effectively and respond quickly.”
“Company is very reliable and nice and if they are running late, they will give you a heads up or they’ll give you a heads up that they’re on their way…”
People customers mention
- Sarah 7 reviews
- Yorkie 5 reviews
- Bella 4 reviews
- Persian 3 reviews
- Yaya 3 reviews
- Sara 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EvaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Outstanding service, thank you so much. My doggy always looks beautiful with you guys.
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
For the next customer thinking about using their service. DONT!!! Horrible service and customer service for us and our husky puppy.
Omar16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We are grateful with the way the treat our Lalita and the service was amazing. The groomer is Jesus and we will use his service again ! Thank you !
Amparo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
PRIMERA VEZ, QUE USE SU SERVICIO, X BAÑAR UN GATO ADULTO; ME INFORMARON X TELEFONO, QUE EL SERVICIO INCLUIA, CEPILLADO DE DIENTES(ME MINTIERON)!. DICEN UNA COSA , Y NO LA HACEN!. SUME, 2 MENTIRAS, EN TOTAl!. PREDICAN, X NO, PRACTICAN!.
KorallLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Amazing service , AVAILABLE , FAST , NICE , HELPFULL , and most important my boy came back happy and tail wiggling smelling and looking so good will for sure use them again & again !!
Ivanna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Amazing! I have an older, arthritic dog and she can’t handle the wait at physical locations anymore. They came by, we got her in the van, and they did such a fantastic job. And it was only an hour and half for a shedding husky! Will absolutely hire them again :)
Photos
Customer reviews
4.9 ★★★★★ 539 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Eva MaradiagaLocal Guide · 21 reviewsTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOutstanding service, thank you so much. My doggy always looks beautiful with you guys.
Response from the owner · a year ago
We’re so grateful for your 5-star rating! Your trust means the world to us, and we can’t wait to continue serving you and your furry friend!
Anthony Cotton Jr1 reviewTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFor the next customer thinking about using their service. DONT!!! Horrible service and customer service for us and our husky puppy.
Response from the owner · a year ago
We are sorry to hear about your experience, but we could not find any record of your appointment in our system. We take customer feedback seriously and always strive to provide the best service for both pets and their owners. If you have any concerns related to a grooming appointment with us, we would appreciate the opportunity to discuss them directly and address any issues. Please feel free to reach out to us so we can assist you.
Omar Perez16 reviewsTotal number of Google reviews Omar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe are grateful with the way the treat our Lalita and the service was amazing. The groomer is Jesus and we will use his service again ! Thank you !
Response from the owner · a year ago
Thank you so much for your lovely review! We’re truly grateful for the opportunity to care for Lalita, and we’re thrilled to hear that Jesus provided such amazing service. He’ll be happy to know you were pleased! We look forward to seeing you and sweet Lalita again soon! 🐾💖
Bárbara DíazLocal Guide · 30 reviewsTotal number of Google reviews Bárbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJoanna was great with my Oli, Persian old feline, he is ready for the holidays!
Response from the owner · 5 years ago
We are so happy you and your kitty had a great experience ☺
Amparo Giraldo8 reviewsTotal number of Google reviews Amparo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePRIMERA VEZ, QUE USE SU SERVICIO, X BAÑAR UN GATO ADULTO; ME INFORMARON X TELEFONO, QUE EL SERVICIO INCLUIA, CEPILLADO DE DIENTES(ME MINTIERON)!. DICEN UNA COSA , Y NO LA HACEN!. SUME, 2 MENTIRAS, EN TOTAl!. PREDICAN, X NO, PRACTICAN!.
Response from the owner · 2 years ago
Hola Amparo buenos dias. Creo que hubo una confusion y te ofrecemos nuestras sinceras disculpas. A veces las personas que han ingresado recientemente comenten errores y este fue uno de esos casos. Nosotros no tenemos servicio de cepillado de dientes para gatos, unicamente cepillamos los dientes de perros, con algunas restricciones sobre razas o tamanios. Nuevamente una disculpa y agredecemos tu retroalimentacion, la cual no solo nos permite mejorar, sino tambien explicar los tipos de servicios que ofrecemos y lo ocurrido. Que tengas un excelente y bendecido dia.
Korall RozmanLocal Guide · 14 reviewsTotal number of Google reviews Korall has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service , AVAILABLE , FAST , NICE , HELPFULL , and most important my boy came back happy and tail wiggling smelling and looking so good will for sure use them again & again !!
Response from the owner · a year ago
Thank you for the enthusiastic feedback! We’re so glad to hear your boy came back happy, fresh, and tail-wagging—exactly what we aim for every time. It means a lot to us as a local business to earn your trust and loyalty. We can’t wait to welcome you both back again (and again)! 🐶💛✨
Ken Sellers7 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat
Response from the owner · a year ago
Thank you! We're so glad you had a great experience. We truly appreciate your support and hope to see you and your furry friend again soon! 🐾😊
Ivanna D'Alencon8 reviewsTotal number of Google reviews Ivanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing! I have an older, arthritic dog and she can’t handle the wait at physical locations anymore. They came by, we got her in the van, and they did such a fantastic job. And it was only an hour and half for a shedding husky! Will absolutely hire them again :)
Response from the owner · 3 years ago
We're absolutely delighted to have been of service! 🌟 It's heartwarming to know that our mobile grooming was just right for your older, arthritic pup.The fact that your shedding husky received such fantastic care in just an hour and a half is fantastic! 🐕✨ We can't wait to welcome you and your furry friend back for another pampering session. Thank you for choosing us! 🚗🐾🛁
suzy genetLocal Guide · 45 reviewsTotal number of Google reviews suzy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBig shoutout to Mobile Pet Grooming pros. Great customer service, prompt, responsive, reliable and great follow thru. Our groomer Johana is just the best. Our Australian Labradoodle has very curly hair but it always look smooth, feels soft, and smells delicious. We are very thankful for this wonderful service!
Response from the owner · 3 years ago
Thank you!! 🌟 We're delighted to hear that you had a great experience with our customer service and found us to be prompt, responsive, reliable, and with great follow-through. Johana is indeed one of the best, and it's fantastic to know that your Australian Labradoodle always looks and smells perfect after her grooming sessions. Your appreciation means the world to us, and we're very thankful to have wonderful customers like you. We're eagerly looking forward to continuing to provide top-notch service for your furry friend! 🚐🐾🐶
Business details
- Phone: (954) 682-0083
- Website: mobilepetgroomingpro.com
- Service area: Lauderhill, FL