Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

PetStory Grooming - Mobile Pet Dog Grooming logo

PetStory Grooming - Mobile Pet Dog Grooming

Pet groomer · Lauderhill, FL · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%92+24Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 84%
5.0 ★★★★★ 183 Google reviews · 24 photos
99%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Nov 2026latest review
📞 Call (888) 906-8070Request a call backWebsite ↗

PetStory Grooming - Mobile Pet Dog Grooming at a glance

Google reviewers rate PetStory Grooming five stars based on 183 reviews, with the owner responding to 99% of them. Customers frequently praise the mobile convenience of having groomers come to their homes across the Palm Beach area, noting punctuality, gentle handling of pets, and the option to monitor sessions via remote cameras. While most feedback highlights professional service and clear communication, including for bilingual clients, one recurring criticism involves a groomer failing to disclose an accidental injury to a dog's ear.

  • Google rating: 5.0 out of 5 from 183 reviews (99% five-star).
  • Reviews on this page: 183 Google reviews (178 with written comments, 78 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Mobile Dog Groomer serving Lauderhill, Florida.

Data from Google, last updated November 2, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction95Reliability92Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 95 (median 85)Reliability: 92 (median 82)Value: 100 (median 95)Momentum: 100 (median 100)
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PetStory Grooming - Mobile Pet Dog Grooming: 95/100 on this factor. Category median: 85.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PetStory Grooming - Mobile Pet Dog Grooming: 92/100 on this factor. Category median: 82.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PetStory Grooming - Mobile Pet Dog Grooming: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PetStory Grooming - Mobile Pet Dog Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
–

Bar = this company · dark tick = category median.

Star ratings

183 Google reviews we collected

  • 5 stars18199%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 178 written reviews

  • Praise25299%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price853%
  • Reasonable747%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results8835%
  • Would recommend6726%
  • Staff & attitude6224%
  • Speed & response218%
  • Honesty & trust94%
  • Communication52%
  • Price & value21%

What customers talk about

We read 178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Excellent service, good prices and very professional .”
  • “I highly recommend PetStory Mobile Grooming to anyone looking for a reliable mobile pet groomer in plantation and the broward area.”
  • “Thank you Camilo for your patience, you are very kind 🥰 It turned out beautiful.”
  • “The groomer was punctual, professional and very gentle.”
  • “My two little angels are in trusted hands with Franco.”
  • “With previous grooming companies, communication was sometimes difficult, but almost all of Pet Story’s groomers are bilingual, which made me feel much…”
  • “The relation price/service is very good.”

People customers mention

  • Franco 16 reviews
  • Camilo 8 reviews
  • Beach 4 reviews
  • Paola 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Kiara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★

This groomer did a horrible grooming job and cut my dog ear. She didn’t even tell me she cut her ear.

Claudia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Cam did an amazing job with my doggy. He is elderly and disabled and he handled him with such loving care. I was impressed with how happy and nice my dog felt after. I will definitely use this company always and ask for Cam!! ❤️

Customer photo from Claudia's review
Dylan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Just look how happy she is after a Pet Story mobile grooming service . Would give 10/10 stars if I could ! Highly recommend

Customer photo from Dylan's review
Joseluis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Camilo did a great job with my teddy bear Dylan cut him just perfect I made him aware that his leg was hurt and he handed him with so much care really happy with him and his work for sure will continue to have him groom my dog

Nidia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a wonderful experience with Frank’s grooming services! He was professional, caring, and did an amazing job grooming my dog. My pup looked clean, fresh, and absolutely adorable! You can tell Frank truly cares about the pets he works with. Highly recommend his services!

Jacqueline1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My two little angels are in trusted hands with Franco. He never rushes and he always listens if I have specific concerns. Great service all around and the finish is adorable!

Customer photo from Jacqueline's reviewCustomer photo from Jacqueline's review

Compare with

Photos

Customer reviews

5.0 ★★★★★ 183 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kiara Robbins1 reviewTotal number of Google reviews Kiara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This groomer did a horrible grooming job and cut my dog ear. She didn’t even tell me she cut her ear.

Crystal CarmonaLocal Guide · 15 reviewsTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job with my Coco!!!

  • Price assessment: Great price
Response from the owner · 3 days ago

Thank you so much for your kind review and for trusting Pet Story Mobile Grooming 🐶💙 We’re very happy to hear you loved the service. We can’t wait to see you and your furry friend again soon! 🚐✨ Thank you for choosing us! Please consider rebooking at 👉https://petstorygrooming.com/

Hayley Allyn13 reviewsTotal number of Google reviews Hayley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cam is wonderful! Great service

  • Price assessment: Great price
Response from the owner · 2 weeks ago

Thank you so much for your kind review and for trusting Pet Story Mobile Grooming 🐶💙 We’re very happy to hear you loved the service. We can’t wait to see you and your furry friend again soon! 🚐✨ Thank you for choosing us! Please consider rebooking at 👉https://petstorygrooming.com/

LINDA O4 reviewsTotal number of Google reviews LINDA has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gracias Camilo por la paciencia ,eres un muy amable 🥰quedó hermosa .

Response from the owner · 3 weeks ago

¡Gracias por su hermoso comentario! 😊 Nos pone muy felices saber que tuvo una buena experiencia con nosotros. Esperamos verlos nuevamente muy pronto 🐾💙 ¡Gracias por elegirnos! Por favor, considera volver a reservar en 👉https://petstorygrooming.com/

johntae powell5 reviewsTotal number of Google reviews johntae has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good guy very nice and gentle with my dog

  • Price assessment: Great price
Response from the owner · 3 weeks ago

Thank you so much for your kind review and for trusting Pet Story Mobile Grooming 🐶💙 We’re very happy to hear you loved the service. We can’t wait to see you and your furry friend again soon! 🚐✨ Thank you for choosing us! Please consider rebooking at 👉https://petstorygrooming.com/

C ValLocal Guide · 39 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you for getting Ms. Blueberry she seems like great

Response from the owner · 3 weeks ago

Thank you so much for your kind review and for trusting Pet Story Mobile Grooming 🐶💙 We’re very happy to hear you loved the service. We can’t wait to see you and your furry friend again soon! 🚐✨ Thank you for choosing us! Please consider rebooking at 👉https://petstorygrooming.com/

Claudia Delgado8 reviewsTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cam did an amazing job with my doggy. He is elderly and disabled and he handled him with such loving care. I was impressed with how happy and nice my dog felt after. I will definitely use this company always and ask for Cam!! ❤️

Response from the owner · 3 weeks ago

We truly appreciate your feedback! 🫧 Thank you for trusting us with your furry friend. See you again soon 🐶✨ Thank you for choosing us! Please consider rebooking at 👉https://petstorygrooming.com/

Fabiola Rozas5 reviewsTotal number of Google reviews Fabiola has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service, good prices and very professional .

Response from the owner · 5 months ago

Thank you for choosing Pet Story Mobile Grooming! 😊 We truly appreciate your support and are so glad you were happy with your pet’s grooming experience! We’ll be happy to see you again anytime 🐾

Dylan Krebs3 reviewsTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Just look how happy she is after a Pet Story mobile grooming service . Would give 10/10 stars if I could ! Highly recommend

Response from the owner · 3 weeks ago

Thank you for your wonderful review! 🐾 We’re so happy you enjoyed our service and hope to see you again soon 😊 Thank you for choosing us! Please consider rebooking at 👉https://petstorygrooming.com/

Joseluis Zenteno1 reviewTotal number of Google reviews Joseluis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Camilo did a great job with my teddy bear Dylan cut him just perfect I made him aware that his leg was hurt and he handed him with so much care really happy with him and his work for sure will continue to have him groom my dog

Response from the owner · 3 weeks ago

We really appreciate your review and your trust in our team 💙 Thank you for letting us care for your furry friend! Feel free to schedule with us anytime — we’ll be happy to assist you again 🫧🐶 Thank you for choosing us! Please consider rebooking at 👉https://petstorygrooming.com/

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