Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Modern Stones and Flooring logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty78−2.2Momentum penalty73−2.7Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Modern Stones and Flooring

El Cajon, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 30 countertop installers · 4.8★ from 103 Google reviews

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Report card

Percentile vs other countertop installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Modern Stones and Flooring is better than 83% of countertop installers.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Modern Stones and Flooring is better than 79% of countertop installers.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Modern Stones and Flooring is better than 78% of countertop installers.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Modern Stones and Flooring is better than 100% of countertop installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Modern Stones and Flooring is better than 73% of countertop installers.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Modern Stones and Flooring is better than 100% of countertop installers.A
100

Reviews for your job

Customers hired Modern Stones and Flooring for 8 kinds of job.

Modern Stones and Flooring for kitchen countertop installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 52/100.How Job match is calculatedBuilt only from reviews Google tagged “Kitchen countertop installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Kitchen countertop installation”

KELLY7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had an excellent experience with Nick during our home remodel. From start to finish, the entire process was handled with professionalism, skill, and attention to detail. He communicated clearly every step of the way, kept us informed on progress, and always made sure our questions were answered. The quality of…

Great priceKitchen countertop installationWood floor installationTile work installation
Mi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve made some dumb choices in my life but hiring Modern Stone and Flooring wasn’t one of them!!! From the beginning Nick was communicative and professional. He explained the process and gave me updates and what they were going to work on each day. When a problem would come along or I expressed a concern he would…

Customer photo from Mi's review
Great priceKitchen countertop installationCustom kitchen cabinet constructionLaminate floor installation
LauraLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

We were the victims of bait- and- switch tactics and shoddy workmanship. At first we were thrilled that this company could provide needed help with a full condo remodel. We were careful to choose LVP with the thickest wear layer, and knew we'd pay more for that. We weren't there for the install, but in less than 2…

Not sureKitchen countertop installationWood floor installation
Merilyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Modern Stones and Flooring is an amazing company that pretty much redid my entire home. My husband and I were in the process of selling our home and needed the kitchen redone. They were able to fit us in and complete the project right before our open house. Nick is an incredibly knowledgeable person with a…

Great priceKitchen countertop installationWood floor installation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 86%Reasonable 0%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring34—
Paint indoors9—
Remodeling8—
Baseboard installation6—
Wood floor installation5—
Drywall repair5—
Kitchen countertop installation4—
Tile work installation4—

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