Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Modern Tire & Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%72+5.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Modern Tire & Auto Service

New Britain, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 429 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Modern Tire & Auto Service is better than 87% of tire shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Modern Tire & Auto Service is better than 84% of tire shops.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Modern Tire & Auto Service is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Modern Tire & Auto Service is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Modern Tire & Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Modern Tire & Auto Service is better than 72% of tire shops.B
72

Reviews for your job

Customers hired Modern Tire & Auto Service for 8 kinds of job.

Modern Tire & Auto Service for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “General repairs”

Timothy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Service was great

Reasonable priceGeneral repairs
NadeemLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The last experience was excellent, Brian has a wonderful customer service, he's one of the reasons I keep on being a customer at Modern Tires

Reasonable priceAir & cabin filter replacementGeneral repairsOil change
N3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bryan and team are amazing. I have been a customer for last 10+ years. Team never disappoints. Very accommodating, punctual and honest service.

Great priceGeneral repairsOil change
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service at Modern Tire is top shelf. I have been a customer for more than 15 years and have never been disappointed. Honest, reliable, and completely transparent at prices that are very reasonable. Brian, the service manager, as well as his entire team are a pleasure to work with.

Great priceAir & cabin filter replacementTiresElectrical
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Expert workmanship and great customer service. Extremely accommodating of my schedule. Brian and his team are terrific!

Great priceTiresBody & TrimGeneral repairs
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

If anyone is looking for a reliable, trustworthy place to get their car serviced, I can’t recommend Modern Tire in Farmington enough. It’s a total hidden gem. Brian the manager is fantastic to work with, and his crew always gets the job done right. Definitely check them out next time your car needs some work!

General repairs
Portia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great experience at Modern Tire. Scheduling was easy, staff was friendly and informative, and they did a great job getting my car diagnosed and repaired in no time. Price was very reasonable and I was charged exactly what I was quoted without any sneaky charges. Highly recommend for brakes, oil changes, emissions, etc. My family will be back!

Great priceGeneral repairsOil change
Nicholas11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Bryan and his team are the best in the area! I take all my cars here for regular maintenance. They are always professional and honest. Can’t recommend enough!

Air & cabin filter replacementTiresSteering & suspension repair
Desiree2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The staff go’s above and beyond to get you in check your car and provide updates. I needed rear parts belts and such a great experience. They take a video of before repairs and after that was so great! I will be coming back. Thank you for such a great job.

Reasonable priceGeneral repairsWheel alignmentOil change
TredaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The guys at Farmington Modern Tire are excellent. We rely on them, trust them and consider them for all of our car care needs. When we were looking for quality area auto service, our neighbor recommended Modern Tire & Auto Service in Farmington. We have been faithful customers since. Thank you, guys.

Great priceGeneral repairsBatteryOil change
AnitaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I wish I could rate Modern Tire as 6 stars. Brian and the entire staff are so professional . They explain everything in detail and price. I trust them in all my repairs . Highly recommend them for all your car repairs and service .

Great priceTransmissionAir & cabin filter replacementTires
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have three cars in three different price ranges and this is the only place we go to get our cars serviced and to get new tires. The staff members are very friendly and keep you informed. If they see an issue, they’ll give you an honest assessment of what may be needed and the different options that are available.…

Great priceAir & cabin filter replacementTiresGeneral repairs
wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service. Trustworthy and reliable!

Great priceGeneral repairs
randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have had the pleasure of doing business with Modern Tire & Auto Service for over +5 years. Dwayne is exceptional to deal with. They do more than sell tires. One of my cars was going on a long trip out of state for months. I wanted to have complete confidence in its performance. They gave me that. I thank Brian and Dwayne for their professionalism.

Reasonable priceTransmissionAir & cabin filter replacementTires
Lorraine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairsBrakesOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 54%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Tires70—
Oil change54—
Brakes23—
General repairs15—
Wheel alignment14—
Air & cabin filter replacement14—
Auto engine diagnostic12—
Steering & suspension repair6—

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