Lissette Chambers3 reviewsTotal number of Google reviews Lissette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick and courteous service.
Modern Tire & Auto Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%72+5.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 78 tire shopsPosition by Experts Score among all companies we track in this category. · better than 69%
4.8 ★★★★★ 429 Google reviews · 21 photos
93%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
Oct 2026latest review
Modern Tire & Auto Service at a glance
Google reviewers for Modern Tire & Auto Service in New Britain, CT, highlight professional staff, punctual service, and honest pricing for tire replacements, oil changes, and inspections. Customers frequently praise the shop for clear communication, including text reminders and detailed explanations of necessary repairs versus optional ones. However, a recurring criticism involves unexpected price increases for routine services and aggressive upselling of additional work, with some customers reporting significant cost discrepancies compared to previous visits or market averages.
- Google rating: 4.8 out of 5 from 429 reviews (93% five-star).
- Reviews on this page: 429 Google reviews (329 with written comments, 4 with photos).
- Owner responses: the business replied to 63% of reviews.
- Most recent review: October 28, 2026.
- Service: Tire Shop serving New Britain, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Modern Tire & Auto Service: 87/100 on this factor. Category median: 83.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Modern Tire & Auto Service: 84/100 on this factor. Category median: 81.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Modern Tire & Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Modern Tire & Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Modern Tire & Auto Service: 72/100 on this factor. Category median: 34.B
72
Bar = this company · dark tick = category median.
Star ratings
429 Google reviews we collected
- 5 stars39793%
- 4 stars133%
- 3 stars41%
- 2 stars51%
- 1 star102%
Praise vs complaints
Phrases our text analysis found in 329 written reviews
- Praise60196%
- Complaints284%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4540%
- Reasonable6154%
- Overpriced33%
- Not sure33%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude16927%
- Speed & response11518%
- Quality & results10817%
- Price & value7612%
- Would recommend6711%
- Honesty & trust6410%
- Communication305%
What customers talk about
We read 329 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are professional, knowledgeable and honest & very pleasant to deal with.”
“Modern found the problem patched it and we were on the road within an hour!”
“In and out on Saturday morning within 40 minutes to fix a slow leak/flat as a walk in on the Saturday after Thanksgiving.”
“I had an exceptional experience with Bryan and his team.”
“What horrible customer service.”
“He provided me with a very fair price, and I approved the work.”
“They were very friendly and respectful, but nothing can make up for being overcharged.”
“This is the only place I will go, and I highly recommend them to anyone looking for an honest mechanic!”
“I recommend asking detailed questions about oil type, mileage rating, and any add ons before agreeing to service here.”
“We have trusted them for years and they always have a better price and superior customer service!”
“Could be just bad timing but this place gives me shady vibes.”
“On the day of appointment everything was explained in detail.”
People customers mention
- Farmington 39 reviews
- Brian 15 reviews
- Bryan 10 reviews
- Brendan 9 reviews
- Dwayne 6 reviews
- Jamie 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Modern Tire & Auto Service for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
MarthaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
The staff are professional, knowledgeable and honest & very pleasant to deal with.
Not sureTires
michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had an exceptional experience with Bryan and his team. They were extremely helpful and expediting my service.
Reasonable priceService not listed
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We were leaving on vacation and realized we had a tire losing air. Modern found the problem patched it and we were on the road within an hour! Highly recommend!! Staff was great!
Magaly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
⭐⭐⭐⭐⭐ Exceptional, Honest, and Trustworthy! I can’t say enough good things about this place! They are honest, reliable, and truly look out for their customers. They will never recommend unnecessary repairs or try to sell you something you don’t need. It’s such a relief to find a mechanic you can trust and know you…
Reasonable priceTransmissionBrakesOil change
Steven8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have been using Modern Tire for years! I have always been treated fairly but recently they went above and beyond. I recently noted one tire with low pressure. I had planned on replacing these tires, but not this soon. Despite a packed schedule, they were able to get me in the next day and replace these tires. Well done!!
Gary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I purchased new tires. You always take good care of me. I’m a long-time customer
Reasonable priceTires
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 70 | — |
| Oil change | 54 | — |
| Brakes | 23 | — |
| General repairs | 15 | — |
| Wheel alignment | 14 | — |
| Air & cabin filter replacement | 14 | — |
| Auto engine diagnostic | 12 | — |
| Steering & suspension repair | 6 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 429 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Martha GertzLocal Guide · 13 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff are professional, knowledgeable and honest & very pleasant to deal with.
- Price assessment: Not sure
- Services: Tires
Response from the owner · 5 months ago
Thank you, Martha, for highlighting the professionalism and knowledge of our team. We're pleased to hear you had such a pleasant experience with us, and we look forward to assisting you in the future.
michelle carpentieri3 reviewsTotal number of Google reviews michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had an exceptional experience with Bryan and his team. They were extremely helpful and expediting my service.
- Price assessment: Reasonable price
- Services: Service not listed
Jack Paulus6 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest service around!
Response from the owner · 20 hours ago
Jack, it's great to hear you found our service to be the best around! Thank you for your kind words, and we're here to support your future automotive needs.
Lisa3 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe were leaving on vacation and realized we had a tire losing air. Modern found the problem patched it and we were on the road within an hour! Highly recommend!! Staff was great!
Response from the owner · 20 hours ago
We're delighted to know that our team was able to swiftly get you back on the road, Lisa. Your high recommendation and kind words about our staff truly mean a lot to us. Wishing you a wonderful vacation!
Magaly Correa3 reviewsTotal number of Google reviews Magaly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ Exceptional, Honest, and Trustworthy! I can’t say enough good things about this place! They are honest, reliable, and truly look out for their customers. They will never recommend unnecessary repairs or try to sell you something you don’t need. It’s such a relief to find a mechanic you can trust and know you won’t be ripped off. Their integrity and excellent service is what sets them apart from other places. This is the only place I will go, and I highly recommend them to anyone looking for an honest mechanic!
- Price assessment: Reasonable price
- Services: Transmission, Brakes, Oil change
Response from the owner · 21 hours ago
Magaly, thank you for sharing your glowing feedback! We're thrilled to know that our integrity and dedication to honest service have made such a positive impression on you. It's truly rewarding to hear that you've found a mechanic you trust, and we look forward to continuing to provide reliable service in the future.
Karl Markuszka3 reviewsTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat
- Price assessment: Reasonable price
- Services: Oil change
Response from the owner · 6 days ago
We appreciate your kind words, Karl, and are glad to know you had a great experience with us. We're here to help with any of your future automotive needs!
Linda Pepin9 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAccommodating/ efficient/personable
- Services: Oil change
Response from the owner · 6 days ago
Thank you for your kind words, Linda. We're thrilled that you found our team accommodating, efficient, and personable. We'll always be here to assist with your future needs.
Steven Meltzer8 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been using Modern Tire for years! I have always been treated fairly but recently they went above and beyond. I recently noted one tire with low pressure. I had planned on replacing these tires, but not this soon. Despite a packed schedule, they were able to get me in the next day and replace these tires. Well done!!
Response from the owner · a week ago
Thank you, Steven, for your kind words and loyalty over the years. We're delighted to hear that our team was able to assist you promptly with your tire replacement. We're always here to help with any future needs!
Suzy Wise3 reviewsTotal number of Google reviews Suzy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEmissions testing - quick and efficient, and very nice staff.
Response from the owner · a week ago
Thank you for highlighting the speed and friendliness of our team, Suzy. We're thrilled to have provided you with a quick and efficient emissions testing experience, and look forward to supporting your needs in the future.
Business details
- Address: 898 Farmington Ave, Farmington, CT 06032
- Phone: (860) 677-5454
- Website: moderntirect.com
- Service area: New Britain, CT