Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Modern Tire & Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%72+5.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Modern Tire & Auto Service

New Britain, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 429 Google reviews

📞 Call (860) 677-5454Request a call backWebsite ↗

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Modern Tire & Auto Service is better than 87% of tire shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Modern Tire & Auto Service is better than 84% of tire shops.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Modern Tire & Auto Service is better than —% of tire shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Modern Tire & Auto Service is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Modern Tire & Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Modern Tire & Auto Service is better than 72% of tire shops.B
72

Reviews for your job

Customers hired Modern Tire & Auto Service for 8 kinds of job.

Modern Tire & Auto Service for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 54 Google reviews tagged “Oil change” · showing 20

Magaly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

⭐⭐⭐⭐⭐ Exceptional, Honest, and Trustworthy! I can’t say enough good things about this place! They are honest, reliable, and truly look out for their customers. They will never recommend unnecessary repairs or try to sell you something you don’t need. It’s such a relief to find a mechanic you can trust and know you…

Reasonable priceTransmissionBrakesOil change
Karl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Great

Reasonable priceOil change
Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Accommodating/ efficient/personable

Oil change
StevenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

A very helpful service. Always communicative and efficient.

Great priceOil change
JayaramLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Fantastic experience. Taking an appointment was easy. They sent me a text reminder a day or two before the appointment. On the day of appointment everything was explained in detail. They sent me a short video while my car was being worked on explaining what needs to be done vs what is advisable to be done. No…

Reasonable priceWheel alignmentBrakesOil change
NadeemLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The last experience was excellent, Brian has a wonderful customer service, he's one of the reasons I keep on being a customer at Modern Tires

Reasonable priceAir & cabin filter replacementGeneral repairsOil change
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very favorable, great service and reasonable price

Air conditioningOil change
ThomasLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Been coming here for over 10 years for new tires, general maintenance, oil changes, brakes etc. Great service. Always a welcome smile and professional service. Highly recommended

Air & cabin filter replacementWheel alignmentBrakes
Carolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service and patient explanation.

Reasonable priceOil change
Harold4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brian and team do a great job!

Reasonable priceTiresOil change
Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience at Modern Tire and Auto Farmington. They were helpful, kind, and fast. They were able to identify and fix this issue way faster than I expected. I will definitely be returning for any future car issues I have.

Reasonable priceTransmissionOil change
Brittany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service

Great priceOil change
N3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bryan and team are amazing. I have been a customer for last 10+ years. Team never disappoints. Very accommodating, punctual and honest service.

Great priceGeneral repairsOil change
Doug7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

7/30/26-Oil change and filter plus emissions check. Mechanic failed to check air pressure on tires and fill windshield washer fluid..Not too impressed. This is why I don’t go to these places like Firestone and these guys, unless I need emissions tests.. Thanks for the reminder Farmington Modern Tire..

Reasonable priceOil change
Kyle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always great service at Modern Tire and Auto Service in Farmington. They respect your time requirements and keep you informed of the service and future service needs. Great job!

Reasonable priceOil change
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Modern Tire in Farmington, simply put, is a class act! Brian, the general manager for a number of years now, has put together a great team, keeps a good handle on what they're doing and how they're doing it, the organization provides great service at a reasonable price. I've had numerous cars of both own and friends…

Great priceTiresAuto engine diagnosticWheel alignment
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service at Modern Tire is top shelf. I have been a customer for more than 15 years and have never been disappointed. Honest, reliable, and completely transparent at prices that are very reasonable. Brian, the service manager, as well as his entire team are a pleasure to work with.

Great priceAir & cabin filter replacementTiresElectrical
jodi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I went to modern tire today, I thought it would be a big issue. Steve came up with a great idea and like that solved the problem!! thanku jodi kelly

Reasonable priceAuto engine diagnosticOil change
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent Service done in a timelymanner

Reasonable priceTiresAuto engine diagnosticOil change
Al6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Bryan and his team are fabulous. They do their best for their clients. They provide a detailed video of the work to be done on your car which is extremely helpful . BTW, I have been going to Modern Tire in Farmington for years and they have enabled to keep my 2007 Honda CR-V running perfectly for over 450,000 miles.

Great priceTiresBrakesOil change

Show more oil change reviews (34 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 54%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Tires70—
Oil change54—
Brakes23—
General repairs15—
Wheel alignment14—
Air & cabin filter replacement14—
Auto engine diagnostic12—
Steering & suspension repair6—

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