Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Modern Tire & Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%72+5.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Modern Tire & Auto Service

New Britain, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 429 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Modern Tire & Auto Service is better than 87% of tire shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Modern Tire & Auto Service is better than 84% of tire shops.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Modern Tire & Auto Service is better than —% of tire shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Modern Tire & Auto Service is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Modern Tire & Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Modern Tire & Auto Service is better than 72% of tire shops.B
72

Reviews for your job

Customers hired Modern Tire & Auto Service for 8 kinds of job.

Modern Tire & Auto Service for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Steering & suspension repair”

Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very positive first experience. My work was scheduled quickly. I was quoted a very fair price. Brian was expecting me when I walked in, even though we had never met before. Work was done on time and on budget. All of these are things that should happen regularly but rarely do. Modern Tire has definitely earned…

Steering & suspension repair
Nicholas11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Bryan and his team are the best in the area! I take all my cars here for regular maintenance. They are always professional and honest. Can’t recommend enough!

Air & cabin filter replacementTiresSteering & suspension repair
Aidan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Brian and the guys are great as always

Great priceTiresSteering & suspension repairWheel alignment
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Expert, well-run, customer-focussed

Reasonable priceTiresSteering & suspension repairWheel alignment
AnitaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I wish I could rate Modern Tire as 6 stars. Brian and the entire staff are so professional . They explain everything in detail and price. I trust them in all my repairs . Highly recommend them for all your car repairs and service .

Great priceTransmissionAir & cabin filter replacementTires
randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have had the pleasure of doing business with Modern Tire & Auto Service for over +5 years. Dwayne is exceptional to deal with. They do more than sell tires. One of my cars was going on a long trip out of state for months. I wanted to have complete confidence in its performance. They gave me that. I thank Brian and Dwayne for their professionalism.

Reasonable priceTransmissionAir & cabin filter replacementTires

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 54%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Tires70—
Oil change54—
Brakes23—
General repairs15—
Wheel alignment14—
Air & cabin filter replacement14—
Auto engine diagnostic12—
Steering & suspension repair6—

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