Explorer
Review from Google · view on GoogleCJ IS THEE ASSISTANT MANAGER, so helpful!
ModWash
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%55+13.3Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty99−0.1Momentum penalty36−6.4Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 80 car detailing servicesPosition by Experts Score among all companies we track in this category. · better than 0%
4.9 ★★★★★ 2,157 Google reviews · 24 photos
94%five-star reviews
4.51★last 12 monthsAverage stars on reviews from the last 12 months only.
10.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review
ModWash at a glance
Google reviewers rate ModWash 4.9 out of 5 stars, frequently praising the friendly staff for their helpfulness with equipment and communication. Customers appreciate the convenient membership model, free vacuuming, and air fresheners, though they note the pricing is affordable. Recurring criticisms include equipment malfunctions, such as weak vacuums or faulty scrubbers, and instances of the location closing early or blocking entrances, which frustrate paying members.
- Google rating: 4.9 out of 5 from 2,157 reviews (94% five-star).
- Reviews on this page: 2,157 Google reviews (1,371 with written comments, 30 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: October 25, 2026.
- Service: Car Detailing Service serving Winston-Salem, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other car detailing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ModWash: 84/100 on this factor. Category median: 96.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ModWash: 55/100 on this factor. Category median: 96.C
55
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ModWash: 99/100 on this factor. Category median: 100.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ModWash: 91/100 on this factor. Category median: 100.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ModWash: 36/100 on this factor. Category median: 100.D
36
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ModWash: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
2,157 Google reviews we collected
- 5 stars2,01894%
- 4 stars683%
- 3 stars181%
- 2 stars151%
- 1 star382%
Praise vs complaints
Phrases our text analysis found in 1,371 written reviews
- Praise76995%
- Complaints375%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2346%
- Reasonable2448%
- Overpriced36%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude43153%
- Quality & results20025%
- Speed & response587%
- Would recommend577%
- Price & value283%
- Communication192%
- Honesty & trust132%
What customers talk about
We read 1,371 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Team Was So Nice About It And Let Me Use It Without Any Hassle.”
“I have ran into a worker here being unprofessional about his job and my car went through some damage at this car wash.”
“They went through the trash canister attached to the vacuum twice and thoroughly searched around and inside my car.”
“…, and it was frustrating to be put in a situation where I could have damaged my vehicle or someone else’s because a driver wasn’t paying attention aft…”
“Rodney helped me with all my car washing needs super quickly and was so kind.”
“I’ll definitely be back and highly recommend this location!”
“Got yelled at in the tunnel wash scratched my car up never going back”
“I love coming here and this is the only car wash in Winston worth every penny!”
“Over charged me 2 months!”
“His energy, communication, and just overall light left a lasting impression on me!”
“From the moment I pulled in, everyone was friendly, professional, and genuinely happy to help.”
“Even their customer service couldn't fully resolve the issue, and now I have to dispute the fraudulent charges with my bank.”
People customers mention
- Gavin 14 reviews
- Shirley 14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ModWash for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Nikkie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
AWESOME Customer Service Here. My Car Was Already Clean From Yesterday, Just Needed To Vacuum It Today. The Team Was So Nice About It And Let Me Use It Without Any Hassle. Will DEFINITELY Bring My Car Back Here For A Full Wash Next Time!!!
Blair4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The customer service at ModWash is exemplary! The manager, Jenna, and another woman went above and beyond to help me search for a lost earring. They went through the trash canister attached to the vacuum twice and thoroughly searched around and inside my car. Thank you, ModWash, for going the extra mile!!
TreyLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★
More for show than making your car glow. The wheel wash hardly does anything so you collect brake dust. You also have to do your own grill bug prep, which is pretty silly, especially when they have someone waiting for you as you enter the wash. It’s by far the most convenient wash club to us though. The free air…
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Michelle was awesome to help me! God bless this business! Jennifer Tuttle Gentle
Reasonable priceAuto detailing
AlexLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I love this place! Everybody's always friendly and willing to help. Michelle is super helpful and always nice. She goes the extra length to make sure my tires are lines up properly which I appreciate because so many employees don't! It makes a critical difference when you have low profile tires. The service is great, and everything is very easy!
Internet6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Michelle showed me how to use the equipment, was very friendly and helpful. I wasn't aware that there was such a thing as a mat cleaning machine, and my car NEEDED it. 5-stars, hands down stellar service. Will definitely be going back!
Great priceAuto interior vacuumingService not listed
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto interior vacuuming | 245 | — |
| Vacuuming | 180 | — |
| Auto detailing | 170 | — |
| Car waxing | 121 | — |
| Polishing | 58 | — |
| Clay bar treatment | 43 | — |
| Scratch removal | 18 | — |
| Delivery | 12 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 2,157 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Nikkie Love7 reviewsTotal number of Google reviews Nikkie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAWESOME Customer Service Here. My Car Was Already Clean From Yesterday, Just Needed To Vacuum It Today. The Team Was So Nice About It And Let Me Use It Without Any Hassle. Will DEFINITELY Bring My Car Back Here For A Full Wash Next Time!!!
Response from the owner · a day ago
Such a pleasure to hear you had a great experience, Nikkie! Our team loves helping out and making things easy for you. We can’t wait to see you back for that full wash!
Blair Duncan4 reviewsTotal number of Google reviews Blair has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe customer service at ModWash is exemplary! The manager, Jenna, and another woman went above and beyond to help me search for a lost earring. They went through the trash canister attached to the vacuum twice and thoroughly searched around and inside my car. Thank you, ModWash, for going the extra mile!!
Response from the owner · Edited 3 weeks ago
Blair, we’re so glad to hear about your positive experience! Our team loves helping out, and it’s heartwarming to know they went the extra mile for you. Come back anytime!
Trey CoxLocal Guide · 77 reviewsTotal number of Google reviews Trey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMore for show than making your car glow. The wheel wash hardly does anything so you collect brake dust. You also have to do your own grill bug prep, which is pretty silly, especially when they have someone waiting for you as you enter the wash. It’s by far the most convenient wash club to us though. The free air fresheners are a nice touch. It would be five stars if they fix the two items I mentioned.
Jennifer Gentle1 reviewTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMichelle was awesome to help me! God bless this business! Jennifer Tuttle Gentle
- Price assessment: Reasonable price
- Services: Auto detailing
- Busyness: Busier than usual
Response from the owner · Edited a month ago
Michelle is fantastic, and we're glad she helped make your visit great! We appreciate your kind words and look forward to seeing you again soon!
Courtney Keeney1 reviewTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo nice helped out so much!
Response from the owner · 2 months ago
We're glad to hear you had a great experience, Courtney! Our team loves helping out and making your visit enjoyable. We can't wait to see you again!
Alex DLocal Guide · 41 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love this place! Everybody's always friendly and willing to help. Michelle is super helpful and always nice. She goes the extra length to make sure my tires are lines up properly which I appreciate because so many employees don't! It makes a critical difference when you have low profile tires. The service is great, and everything is very easy!
Response from the owner · Edited 2 months ago
Alex, we're glad to hear you love your visits! Michelle truly goes above and beyond, and we appreciate you recognizing her efforts. Thank you for your kind words, and we can't wait to see you again!
Jenna Overfelt4 reviewsTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCJ helped me today and was very nice!
Response from the owner · Edited 2 months ago
CJ is great at making our customers feel welcome! We're glad you had a positive experience, Jenna. Come back anytime for a quick, high-quality wash!
Internet Someone6 reviewsTotal number of Google reviews Internet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMichelle showed me how to use the equipment, was very friendly and helpful. I wasn't aware that there was such a thing as a mat cleaning machine, and my car NEEDED it. 5-stars, hands down stellar service. Will definitely be going back!
- Price assessment: Great price
- Services: Auto interior vacuuming, Service not listed
Response from the owner · 2 months ago
We're so glad to hear Michelle provided you with great guidance and that you discovered our mat cleaning machine! Your kind words mean a lot. We look forward to your next visit!
Grace KrellLocal Guide · 28 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCame here to clean my friend’s car after he crashed it into a swamp on the beach. The workers were super nice and kept helping us clean and giving us air fresheners
Response from the owner · Edited 2 months ago
Grace, we’re glad you had a positive experience with our team! It's great to hear they were helpful in getting that car back on track. We’d love to see you both again soon!
Business details
- Address: 5235 Beauchamp Ln, Winston-Salem, NC 27104
- Phone: (423) 485-0005
- Website: modwash.com
- Service area: Winston-Salem, NC