Water damage restoration service · Lake Forest, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%93+14.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 61 mold inspectorsiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★44 Google reviews · 18 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the service five stars based on forty-four reviews, with the owner responding to ninety-three percent of them. Customers describe prompt arrival, clear communication regarding the remediation process, and fair pricing for mold inspection, removal, and testing. Recurring themes include professional conduct, thorough cleanup, and effective containment of work zones. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 44 reviews (100% five-star).
Reviews on this page: 44 Google reviews (41 with written comments, 3 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: September 8, 2026.
Service: Mold Inspector serving Lake Forest, California.
Data from Google, last updated October 26, 2026.
Score profile vs other mold inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Mold Removal HeroMold Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mold Removal Hero: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mold Removal Hero: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mold Removal Hero: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mold Removal Hero: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–
Bar = this company · dark tick = category median.
Star ratings
44 Google reviews we collected
5.0of 5
5 stars44100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
99%praise
Praise7999%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price350%
Reasonable350%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2025%
Staff & attitude1823%
Quality & results1519%
Communication1013%
Would recommend911%
Price & value79%
Honesty & trust11%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had mold under our kitchen sink from a slow leak we didn’t notice right away.”
“He is very knowledgeable and pleasant to work with.”
“They set up containment, removed the damaged materials, cleaned everything thoroughly, and left the area very clean.”
“They explained what they found and left the space clean when the job was done.”
“We absolutely recommend Mold Removal Hero and plan to call them the next time we have a building issue!”
“Great communication, fair pricing, and overall a really good experience.”
“This company is highly reputable and trustworthy.”
People customers mention
Beach3 reviews
Mar3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mold Removal Hero for 5 kinds of job. Pick one to see what they paid and said.
Jason7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had a great experience with James. He is very knowledgeable and pleasant to work with. Definitely recommend him and the team!
Great priceMold inspection
Evan.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We discovered mold behind a bathroom vanity after noticing some discoloration. The team removed the affected materials, cleaned and treated the area, and kept the work zone contained. They explained what they found and left the space clean when the job was done.
Mold inspectionMold mitigationMold remediation
Liam.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had mold behind the drywall from an old leak. The team removed the affected drywall, cleaned and treated the area, and used air scrubbers during the work. They kept everything contained and cleaned up well when the job was finished.
Great priceMold inspectionMold remediationMold cleaning
Victor.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had mold under our kitchen sink from a slow leak we didn’t notice right away. The team came out, explained what they found, and walked us through the remediation process. They removed the damaged materials, cleaned the affected area, and kept everything organized during the work. Communication was great and the…
Reasonable priceMold remediation
Martin.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We found mold after noticing a musty smell near our bathroom. The team came out, checked the affected area, and explained the remediation process clearly. They set up containment, removed the damaged materials, cleaned everything thoroughly, and left the area very clean. Everyone was professional and easy to…
Mold cleaning
Cole1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Mold Removal Hero absolutely exceeded our expectations. They took great care of us and made sure we were well informed in each step of the process of remediation. They also did an excellent job with matching the paint in the hallways and the drywall work was of the highest quality. We absolutely recommend Mold…
Great priceMold inspectionWater damage-related cleanup & repairMold remediation
We discovered mold behind a bathroom vanity after noticing some discoloration. The team removed the affected materials, cleaned and treated the area, and kept the work zone contained. They explained what they found and left the space clean when the job was done.
We had mold behind the drywall from an old leak. The team removed the affected drywall, cleaned and treated the area, and used air scrubbers during the work. They kept everything contained and cleaned up well when the job was finished.
Thank you for sharing your experience. We’re glad the team could handle the mold removal carefully, keep the area contained, and leave everything clean when the work was finished.
Victor. Torres1 reviewiTotal number of Google reviews Victor. has written across all businesses on Google Maps, not just this one.
We had mold under our kitchen sink from a slow leak we didn’t notice right away. The team came out, explained what they found, and walked us through the remediation process. They removed the damaged materials, cleaned the affected area, and kept everything organized during the work. Communication was great and the whole job went smoothly. Would definitely recommend them.
Price assessment: Reasonable price
Services: Mold remediation
Response from the owner · 2 months ago
Thank you for the recommendation! We’re glad the work went smoothly and you were satisfied with the entire process. We really appreciate your trust in our team!
Martin. Vo1 reviewiTotal number of Google reviews Martin. has written across all businesses on Google Maps, not just this one.
We found mold after noticing a musty smell near our bathroom. The team came out, checked the affected area, and explained the remediation process clearly. They set up containment, removed the damaged materials, cleaned everything thoroughly, and left the area very clean. Everyone was professional and easy to communicate with. Really good experience from start to finish.
Services: Mold cleaning
Response from the owner · 2 months ago
Thank you for sharing your experience! We’re glad you were pleased with the work and how everything was handled. We really appreciate your support!
Cole Warner1 reviewiTotal number of Google reviews Cole has written across all businesses on Google Maps, not just this one.
Mold Removal Hero absolutely exceeded our expectations. They took great care of us and made sure we were well informed in each step of the process of remediation. They also did an excellent job with matching the paint in the hallways and the drywall work was of the highest quality. We absolutely recommend Mold Removal Hero and plan to call them the next time we have a building issue! 5 stars!
Price assessment: Great price
Services: Mold inspection, Water damage-related cleanup & repair, Mold remediation
Response from the owner · 2 months ago
Thank you so much for taking the time to share your experience! We truly appreciate your kind words and are happy everything turned out the way you expected. Your support and recommendation mean a lot to our entire team.
Antonio Sanchez1 reviewiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
They completed a detailed mold inspection and remediation in our garage and the bedroom next to it. The team was professional, explained everything clearly, and left the area clean and safe. Highly recommended!
We found mold behind some drywall in our bathroom and called them out for an inspection. They were very thorough, explained everything clearly, and made the whole process feel a lot less stressful. The remediation and cleanup went smoothly. They removed the damaged material, cleaned everything properly, and made sure the area was fully dry before finishing. Great communication, fair pricing, and overall a really good experience.
Thank you for the thoughtful review. We’re happy everything went smoothly and that you felt informed and comfortable throughout the process. Really appreciate the support and trust!
Sina Arham5 reviewsiTotal number of Google reviews Sina has written across all businesses on Google Maps, not just this one.
These guys were great. No complaints. Fair pricing, no gouging (I got 3 quotes). The team arrived on time, they were super respectful and kind to my kids, worked efficiently and very cleanly and left promptly. 10 out of 10!
Response from the owner · 5 months ago
Thank you! Glad everything went smoothly and you felt comfortable with the pricing and service. Really appreciate it!
Kobe Harmon3 reviewsiTotal number of Google reviews Kobe has written across all businesses on Google Maps, not just this one.
