House cleaning service · Temple, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%98+13.9Replies to reviews 7%42+3Craft & service penalty94−0.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#106 of 124 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★854 Google reviews · 24 photos
94%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
32%reviews answered by the owner
$265typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Molly Maid of Bell / Coryell County 4.8 out of 5 based on 854 reviews. Customers frequently praise the punctuality, professional demeanor, and thoroughness of the cleaning teams, noting that staff often accommodate specific household needs like pets or sensitive family members. The owner responds to 32% of reviews. However, lower-rated feedback highlights instances where cleaners missed requested areas, failed to meet basic cleaning standards, or charged high fees for incomplete work, leading to the need for re-cleaning.
Google rating: 4.8 out of 5 from 854 reviews (94% five-star).
Reviews on this page: 854 Google reviews (791 with written comments, 13 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: November 6, 2026.
Service: Apartment Cleaning Service serving Temple, Texas.
Data from Google, last updated November 11, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Bell / Coryell County: 86/100 on this factor. Category median: 93.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Bell / Coryell County: 78/100 on this factor. Category median: 93.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Bell / Coryell County: 94/100 on this factor. Category median: 95.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Bell / Coryell County: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Bell / Coryell County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Bell / Coryell County: 42/100 on this factor. Category median: 87.C
42
Bar = this company · dark tick = category median.
Star ratings
854 Google reviews we collected
4.8of 5
5 stars80794%
4 stars132%
3 stars30%
2 stars91%
1 star223%
Praise vs complaints
Phrases our text analysis found in 791 written reviews
98%praise
Praise1,11698%
Complaints172%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price3126%
Reasonable8167%
Overpriced65%
Not sure32%
$265+5% vs typical apartment cleaning services
Middle half of what 101 customers paid ($196–$353) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results46541%
Staff & attitude28125%
Speed & response15514%
Would recommend15013%
Price & value383%
Honesty & trust303%
Communication141%
What customers talk about
We read 791 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Molly Maid staff (Damaris and Evelyn) did an excellent job.”
“This has been the worst experience we have encountered with a cleaning company.”
“A team of friendly, professional, and superior job I have become accustomed to.”
“Team #53, of Angelica & Melanie, was wonderful & super efficient!”
“Highly recommend for anyone searching for a cleaning service.”
“If you are thinking of using this service for cleaning I highly recommend that you reconsider your thoughts, look at ALL the reviews on the internet…”
“If you are wondering if the service is worth it, the answer is yes.”
“Do yourself a favor and skip this ripoff of a company as you can find someone local at a much cheaper and timely rate.”
“I highly recommend this team to anyone looking for dependable, thorough, and high-quality cleaning services.”
“The person we spoke with on the phone walked us through their cleaning process, so we knew what to expect.”
People customers mention
Maids49 reviews
Ofelia29 reviews
Jessica28 reviews
Keila26 reviews
Minerva26 reviews
Naomi24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Molly Maid of Bell / Coryell County for 7 kinds of job. Pick one to see what they paid and said.
Jeannette4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
The Molly Maid staff (Damaris and Evelyn) did an excellent job. Everything is perfect! Thank you!
Paying for a professional service because you want someone else to take responsibility for cleaning your home. You shouldn't have to inspect their work, identify what they missed, make an uncomfortable phone call, and then arrange another visit.
Paid $250–300Reasonable priceStandard cleaning
DLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
10/29/2026 Team #59. Jamilet and Iris are a great team. Same professionalism, efficiency and courtesy. Exceptional job today. As always. We always love the way our house looks when they finish. And they are kind to and love our puppy.
Paid $200–250Reasonable priceGeneral housekeeping
Qball1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The team that came to my house and home office to clean did a fantastic job and I would highly recommend Team 55. They are thorough and detail oriented. They were able clean areas that we have been trying to address for month with no issue.
Terri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Had the Molly Maid service for the 3rd time now at my Mother's house yesterday, 10/19/26. Team #53, of Angelica & Melanie, was wonderful & super efficient! They work great together as a team. My mom was so pleased! Thank you.very much again! 🤗
edward10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The cleaning team# 59, did an outstanding job. I want to thank them personally. I appreciate y’all very much . I might need y’all again in December, prior to me flying overseas for the Christmas holidays !
Molly Maids are the Best! They are my life savers. I do appreciate the great work they do. I do recommend Molly Maids Ofelia and Naomi of Bell and Coryell! November 5, 2026
Response from the owner · a year ago
Glenda, thank you for your five-star review! Naomi and Ofelia take pride in their work, and we know your praise will mean the world to both of them. We're honored to be your trusted cleaning professionals!
Molly Maid of Bell/Coryell County
Drea GibsonLocal Guide · 21 reviewsiTotal number of Google reviews Drea has written across all businesses on Google Maps, not just this one.
Team 58 has been cleaning my home for years. They always go above and beyond. They take such wonderful care of our home, to include our dog! Highly recommend for anyone searching for a cleaning service.
Paying for a professional service because you want someone else to take responsibility for cleaning your home. You shouldn't have to inspect their work, identify what they missed, make an uncomfortable phone call, and then arrange another visit.
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · 8 hours ago
We agree that a professional cleaning should take something off your plate, not add to it. Our goal is always to get every detail right the first time, and when something is missed, we want to make it right as easily as possible. We understand your concern, but we couldn’t find a customer matching the name on this review. If you used our service, please contact our office with your address or the date of your cleaning, and we’ll look into it.
Molly Maid of Bell/Coryell County
Melissa Bartlett15 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Beautiful job ❤️. 10/29/26
Team 1055 Aaron & Ofelia
Price assessment: Great price
Services: Office & workplace cleaning, Standard cleaning, General housekeeping
Response from the owner · 8 months ago
We’re so glad the house felt extra special this time, Melissa. Hearing that today’s cleaning stood out and felt above and beyond means a lot to our team, and we’re grateful you’ve continued to trust us with your home.
Molly Maid of Bell/Coryell County
YOUPETE22Local Guide · 46 reviewsiTotal number of Google reviews YOUPETE22 has written across all businesses on Google Maps, not just this one.
I sincerely appreciate Team 54, the team of Maria and Ruby.A team of friendly, professional, and superior job I have become accustomed to. I look forward to their services and I sincerely appreciate this team. I love entering my home when they are finished - so clean and fresh smelling.
Response from the owner · 2 years ago
We are very happy to be helping you, Dennis, and we're thrilled you feel that from us. Delores and Team 54 will be so grateful for this thoughtful shout-out. We're always happy to hear your requests and ensure your home is exactly how you like it! Thanks so much.
Molly Maid of Bell/Coryell County
D BaileyLocal Guide · 16 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
10/29/2026 Team #59. Jamilet and Iris are a great team. Same professionalism, efficiency and courtesy. Exceptional job today. As always. We always love the way our house looks when they finish. And they are kind to and love our puppy.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning, General housekeeping
Services: General housekeeping
Jim Ferguson1 reviewiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Team 55 Ofelia have been cleaning my house for three years and I love them!! They do an EXCELLENT job and are family. They are the BEST!! Sept 10-28-2026 team love my team love them
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Standard cleaning, Moving-related cleaning, Deep clean