House cleaning service · Glendale, CA · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%64+9.1Replies to reviews 7%28+2Craft & service penalty79−2.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate Molly Maid of Burbank 4.7 out of 5 based on 225 reviews, with the owner responding to 47 percent of them. Customers frequently praise the team's punctuality, friendly communication, and thorough cleaning, noting that initial visits cost more than regular appointments. However, some low-star reviews criticize inconsistent service quality on repeat visits, billing errors, and a lack of responsiveness from office staff when addressing complaints or incomplete work.
Google rating: 4.7 out of 5 from 225 reviews (88% five-star).
Reviews on this page: 225 Google reviews (179 with written comments, 3 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: October 29, 2026.
Service: Move-In/Move-Out Cleaning Service serving Glendale, California.
Data from Google, last updated November 3, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Molly Maid of BurbankMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Burbank: 83/100 on this factor. Category median: 91.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Burbank: 81/100 on this factor. Category median: 88.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Burbank: 79/100 on this factor. Category median: 97.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Burbank: 64/100 on this factor. Category median: 100.B
64
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Burbank: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Burbank: 28/100 on this factor. Category median: 79.D
28
Bar = this company · dark tick = category median.
Star ratings
225 Google reviews we collected
4.7of 5
5 stars19888%
4 stars146%
3 stars21%
2 stars00%
1 star115%
Praise vs complaints
Phrases our text analysis found in 179 written reviews
97%praise
Praise31497%
Complaints103%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price723%
Reasonable1963%
Overpriced27%
Not sure27%
$259+8% vs typical move-in/move-out cleaning services
Middle half of what 23 customers paid ($207–$340) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8827%
Quality & results8627%
Speed & response5015%
Would recommend3711%
Honesty & trust278%
Price & value196%
Communication175%
What customers talk about
We read 179 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are so professional and also pleasant and kind”
“I was thrilled with the excellent work that Myrna and Katie did when they cleaned our home.”
“What a horrible experience and they wouldn't come back to do the job right.”
“They are always on time, friendly, and do the cleaning efficiently with two people present every time.”
“10/10 would recommend it felt like they cleaned our apartment with love!”
“I recommend requesting a regular cleaning first before committing to the $400 initial cleaning, so you can make sure the service is the right fit for…”
“…is excellent; the communication btw office staff And Cleaning crew is honest; the cleaning crew is excellent; does a great job; good rapport between c…”
“…home for over 20 years, but by far the Burbank team has been the most affordable, accommodating, considerate and they do a fantastic job!…”
“I followed up with Norma to ask about the cost of a regular cleaning with a different team, but I did not receive a response after two days.”
“On time, very clean, great communication, very friendly.”
People customers mention
Maids17 reviews
Tony10 reviews
Angela6 reviews
Norma4 reviews
Sophia4 reviews
Mirna3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Molly Maid of Burbank for 4 kinds of job. Pick one to see what they paid and said.
JJasmin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Team 8 arrived with Mirna and Geydi. Wow.. they were an amazing team. They are rock stars and got my dads house who at his age wpuld be difgicult to keep a clean house.
These two ladies made it sparkling clean smelling fresh. Cobwebs gone, dont need Halloween at my dads home. I am so pleased to say they worked non…
Paid $350–400
MMaureen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was thrilled with the excellent work that Myrna and Katie did when they cleaned our home. They are so professional and also pleasant and kind
They are truly a pleasure to have around
Look forward to our biweekly cleanings!
Paid $250–300Reasonable priceStandard cleaning
RRobert4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The ladies were very efficient and professional. The price was high because it was the first visit. Future visits are much more reasonable. Very satisfied with service rendered.
Paid $200–250Reasonable priceGeneral housekeeping
AAMC5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We’ve been using this company for years now. They are always on time, friendly, and do the cleaning efficiently with two people present every time. The people answering the phone and texts are super responsive and friendly and it’s never been a problem for us to make switches to our regular time when something comes up.
Paid $200–250Reasonable priceStandard cleaning
CChristopherLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Team A arrived to clean my home today and performed an impressive job; the women were quite kind. I truly valued their attention to detail and would welcome their return.
AAndrew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Team 8 was wonderful. They tidied and was very fast. Great for getting cleaning in a pinch
Molly Maids Rocks…..they are amazing!!! I’ve been using them for years, and they are spectacular!
Response from the owner · Edited 4 days ago
We love hearing comments like this, and truly appreciate your loyalty and enthusiasm! Thank you for trusting Molly Maid of Burbank, Glendale & Old Town Pasadena with your cleaning needs over the years. It means a lot to know that our work continues to impress you. We're looking forward to keeping things shining for you for many more years to come!
J
Jasmin Boyajian5 reviewsiTotal number of Google reviews Jasmin has written across all businesses on Google Maps, not just this one.
Team 8 arrived with Mirna and Geydi. Wow.. they were an amazing team. They are rock stars and got my dads house who at his age wpuld be difgicult to keep a clean house.
These two ladies made it sparkling clean smelling fresh. Cobwebs gone, dont need Halloween at my dads home. I am so pleased to say they worked non stop and accomplished more than I expected .
Thank you rock stars.
Price: $350–400
Response from the owner · a week ago
It is wonderful to hear how impressed you were with the team and the results they delivered at your dad's house. We are truly grateful you took the time to share such detailed and enthusiastic feedback about your experience with Molly Maid of Burbank, Glendale & Old Town Pasadena. Thank you for letting us be a part of making your dad's home sparkle, and we would love the opportunity to help again in the future!
M
Maureen Pepito5 reviewsiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
I was thrilled with the excellent work that Myrna and Katie did when they cleaned our home. They are so professional and also pleasant and kind
They are truly a pleasure to have around
Look forward to our biweekly cleanings!
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · 2 weeks ago
It is wonderful to hear how pleased you are with the work done at your home. Thank you for mentioning the professionalism and kindness you experienced. We truly appreciate your kind words and your continued trust in Molly Maid of Burbank, Glendale & Old Town Pasadena. We look forward to your next visit!
R
Robert Braunstein4 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
The ladies were very efficient and professional. The price was high because it was the first visit. Future visits are much more reasonable. Very satisfied with service rendered.
Price assessment: Reasonable price
Price: $200–250
Services: General housekeeping
Response from the owner · 9 months ago
Thank you, Robert! We're grateful you've chosen Molly Maid for your recurring service. It's our pleasure to be able to provide you with exceptional services and a fresh clean home every visit.
A
AMC5 reviewsiTotal number of Google reviews AMC has written across all businesses on Google Maps, not just this one.
We’ve been using this company for years now. They are always on time, friendly, and do the cleaning efficiently with two people present every time. The people answering the phone and texts are super responsive and friendly and it’s never been a problem for us to make switches to our regular time when something comes up.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 2 weeks ago
It means a lot to us that you’ve stayed with Molly Maid of Burbank, Glendale & Old Town Pasadena for so many years. We’re glad our team’s reliability, friendly attitude, and attention to efficient cleaning have made things easy for you, and it’s wonderful to know that our office staff has also been helpful and responsive when your schedule needs to change. Thank you for your continued trust and for sharing these thoughts. We look forward to serving you again soon!
C
Christopher WinstonLocal Guide · 39 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Team A arrived to clean my home today and performed an impressive job; the women were quite kind. I truly valued their attention to detail and would welcome their return.
Price assessment: Great price
Price: $150–200
Services: Interior & exterior window cleaning, Standard cleaning, General housekeeping, Deep clean
Response from the owner · 3 weeks ago
We’re so glad to hear you were pleased with the team's work and their thoughtful approach. Thank you for sharing this wonderful feedback about your experience with Molly Maid of Burbank, Glendale & Old Town Pasadena. It means a lot to know our effort to deliver detailed and kind service stood out. We’d be happy to welcome you again for your next cleaning!
M
Michael Jordahl4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Exceptional work very detailed and respectful of the home
Price assessment: Reasonable price
Response from the owner · a year ago
Thanks, Karina! We look forward to the opportunity to helping with your cleaning needs in the future. You know who to call for a your special occasion cleans.
