Experts Reviews · Company report
Molly Maid of Burbank logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%64+9.1Replies to reviews 7%28+2Craft & service penalty79−2.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Molly Maid of Burbank

Glendale, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.7★ from 225 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Burbank is better than 83% of move-in/move-out cleaning services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Burbank is better than 81% of move-in/move-out cleaning services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Burbank is better than 79% of move-in/move-out cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Burbank is better than 64% of move-in/move-out cleaning services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Burbank is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Burbank is better than 28% of move-in/move-out cleaning services.D
28

Reviews for your job

Customers hired Molly Maid of Burbank for 4 kinds of job.

Molly Maid of Burbank for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$321
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 33 Google reviews tagged “General housekeeping”

Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

The ladies were very efficient and professional. The price was high because it was the first visit. Future visits are much more reasonable. Very satisfied with service rendered.

Paid $200–250Reasonable priceGeneral housekeeping
ChristopherLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Team A arrived to clean my home today and performed an impressive job; the women were quite kind. I truly valued their attention to detail and would welcome their return.

Paid $150–200Great priceInterior & exterior window cleaningStandard cleaningGeneral housekeeping
Teri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very Likely

Paid $200–250Reasonable priceGeneral housekeeping
SebLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a great experience with my clean. The 2 women who came to clean were prompt and very good at getting my apartment neat and tidy. My mirrors and my glass table looked so good - I can never seem to get them that clear! I also had pleasant communication with the office who kept me updated on the estimated cost,…

Paid $150–200Great priceGeneral housekeeping
Mari3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Wonderful ladies they got right to work. House looks great

Paid $500+Reasonable priceGeneral housekeeping
Jack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Team 8 provided excellent service, everything the Molly Maid company promised, and my own requests were handled with great care and professionalism.

Great priceGeneral housekeeping
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Work was well done.

Paid $300–350Reasonable priceGeneral housekeeping
AnnmarieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very competitive and communicative. Exactly what you want when you are hiring companies you never worked with before. Hired for a move out clean. They did a great job!

Paid $250–300Reasonable priceGeneral housekeeping
RichLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had a massive cleanup job after completing a kitchen remodel and needed someone STAT to get things cleaned up. Marlene and Sofia swooped in a did a bang up job. Could not be happier!

Reasonable priceGeneral housekeeping
AmyLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Professional, quick, but thorough. My house hasn't looked do good in years. The owner is very attentive.

Reasonable priceGeneral housekeeping
r9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Team #1 (Elsa and Celia) were excellent. Hard workers who performed to perfection. Very happy with results

Paid $200–250Great priceGeneral housekeeping
Anilynn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast efficient and professional. Norma scheduled me the same day and within two hours my house was clean!

Great priceGeneral housekeeping
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Molly's Maids cleaned my house til it shined They got deep into the corners. And there wasn't a surface that did not shine. I couldn't be happier with the service provided.

Paid $300–350Reasonable priceGeneral housekeeping
Sheila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

paid a lot for the first time, but it was a deep clean on my mom's house, but she is very satisfied with the cleanliness and the ladies who came.FYI my mom is 90

Paid $450–500OverpricedGeneral housekeeping
Lei2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Responsive. On time. Great service.

Paid $350–400Reasonable priceGeneral housekeeping
Mindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been using Molly Maid for several years and have always had a great experience. Our lead housekeeper is Raquel and she does such a great job.

Great priceGeneral housekeeping
Misha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everyone at Molly Maid makes things so easy and all my interactions have been nothing but pleasant with everyone there. Raquel and Marina consistently do a great job when they come. Also, the tissue folding is such a fun touch - I look forward to seeing what they're going to do with it each week.

Customer photo from Misha's reviewCustomer photo from Misha's review
General housekeeping
Jay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had the pleasure of having Molly Maid clean my home yesterday, and I couldn’t be more impressed with their customer service. From the moment they arrived, they were professional, efficient, and friendly. They got right to work and tackled every room with attention to detail and care. The whole place looked…

Great priceStandard cleaningGeneral housekeeping
Michele4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We've been using Molly Maid of Burbank for monthly cleaning for several years. They are very friendly and always do a wonderful job! Highly recommend.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

The first and last time I’ll ever use a cleaning service, especially for close to $300 for a one bedroom apartment. Yes, I could have asked a few more questions to avoid some of the issues but felt that paying for a pretty much full apartment cleaning meant; walls, floors, baseboards, cabinet doors, kitchen,…

General housekeepingStandard cleaning− Quality− Value
Celeste5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was my first time using Molly Maid services because a dear friend blessed me with a generous gift card. And, I must say the ladies who cleaned my apartment were the best. They were very thorough and did a spectacular job. I would highly recommend Molly Maid to anyone who wants a job done right. Also, a special…

General housekeeping+ Responsiveness+ Punctuality+ Quality
L1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their boss was very clear about what they will do and cannot do. I appreciate that they come in a company, cleared labeled car and uniforms, and bring all cleaning equipment and supplies needed. Did a very thorough cleaning job beyond my expectations. Ladies were attentive to detail and worked very hard the whole time they were here.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Gianatsis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

I have been relying on Molly Maid for cleaning my large 4,000 sq ft home for some 15 years, and they do a great job for a fair price. I am a single guy and I keep my home fairly clean, so they just come in once a month for a 2-3 hour deep cleaning with a crew of 2-3 people. This helps to keep it affordable for me. I…

General housekeeping+ Responsiveness+ Punctuality+ Quality
Alicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have used their services for many years, and have always found them professional, very responsible, and thorough in their work.

General housekeeping+ Responsiveness+ Punctuality+ Quality
ElizabethLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and hard working. Very detailed, work quickly and thoroughly.

General housekeepingStandard cleaning+ Quality
Jeanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The folks and Molly Maids are the best! I have used them for about 3 years now and cannot say enough good things about them and their teams.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Adrian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceGeneral housekeeping
Kaden2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceGeneral housekeeping
Annette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★

Rating only, no written review.

Paid $300–350OverpricedGeneral housekeeping
Danniea year ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceGeneral housekeeping
Greg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General housekeeping+ Quality
Rhona2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General housekeeping+ Responsiveness+ Punctuality+ Professionalism
RachelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General housekeeping+ Punctuality+ Quality+ Professionalism

Price

$259+8% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 63%Overpriced 7%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping33$158–$321
Standard cleaning23$153–$233
Deep clean9$271–$471
Moving-related cleaning2$315–$705

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