Experts Reviews · Company report
Molly Maid of Burbank logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%64+9.1Replies to reviews 7%28+2Craft & service penalty79−2.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Molly Maid of Burbank

Glendale, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.7★ from 225 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Burbank is better than 83% of move-in/move-out cleaning services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Burbank is better than 81% of move-in/move-out cleaning services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Burbank is better than 79% of move-in/move-out cleaning services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Burbank is better than 64% of move-in/move-out cleaning services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Burbank is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Burbank is better than 28% of move-in/move-out cleaning services.D
28

Reviews for your job

Customers hired Molly Maid of Burbank for 4 kinds of job.

Molly Maid of Burbank for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.65
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$233
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Standard cleaning” · showing 20

Maureen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I was thrilled with the excellent work that Myrna and Katie did when they cleaned our home. They are so professional and also pleasant and kind They are truly a pleasure to have around Look forward to our biweekly cleanings!

Paid $250–300Reasonable priceStandard cleaning
AMC5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We’ve been using this company for years now. They are always on time, friendly, and do the cleaning efficiently with two people present every time. The people answering the phone and texts are super responsive and friendly and it’s never been a problem for us to make switches to our regular time when something comes up.

Paid $200–250Reasonable priceStandard cleaning
ChristopherLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Team A arrived to clean my home today and performed an impressive job; the women were quite kind. I truly valued their attention to detail and would welcome their return.

Paid $150–200Great priceInterior & exterior window cleaningStandard cleaningGeneral housekeeping
Gina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★

5/20/2026 - Worst Service Ever. Very disappointed at the lack of concern or customer service from the office when I not only called to complain but emailed pictures of what the workers did or rather did not do. NO RESPONSE. I had no choice but to have my bank reverse the charge and open a claim. I have used Molly…

Standard cleaning
Jay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had the pleasure of having Molly Maid clean my home yesterday, and I couldn’t be more impressed with their customer service. From the moment they arrived, they were professional, efficient, and friendly. They got right to work and tackled every room with attention to detail and care. The whole place looked…

Great priceStandard cleaningGeneral housekeeping
Janet7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've been working with this team for the last 8 years. They are great. I have recommended them to friends.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

The first and last time I’ll ever use a cleaning service, especially for close to $300 for a one bedroom apartment. Yes, I could have asked a few more questions to avoid some of the issues but felt that paying for a pretty much full apartment cleaning meant; walls, floors, baseboards, cabinet doors, kitchen,…

General housekeepingStandard cleaning− Quality− Value
L1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their boss was very clear about what they will do and cannot do. I appreciate that they come in a company, cleared labeled car and uniforms, and bring all cleaning equipment and supplies needed. Did a very thorough cleaning job beyond my expectations. Ladies were attentive to detail and worked very hard the whole time they were here.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Holly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called and was able to get same day service at a great price!

Moving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
ElizabethLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and hard working. Very detailed, work quickly and thoroughly.

General housekeepingStandard cleaning+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Angela and Maria have been providing fantasic service for the more than 10 years I have been with Burbank Molly Maid

Standard cleaning+ Quality
Jeffrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Professional and helpful!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jeanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The folks and Molly Maids are the best! I have used them for about 3 years now and cannot say enough good things about them and their teams.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The company is always very responsive to my needs. The team always arrives smiling and ready to go. They work together like a well oiled machine. The work is always top notch and consistent. I feel very lucky to have them. I am a full time single mom of three adopted special needs kids, a mental health therapist…

Deep cleanStandard cleaning
Vince2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My first time using the service and have already scheduled another one! Very nice folks who went straight to work and worked non-stop! I hope to see these same two ladies next time........

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Vicky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The two ladies arrived on time, were friendly and quite efficient. I was happy with the job they did and will be using their services again.

Standard cleaning+ Quality
Colleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Standard cleaning
piyu123ch1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Standard cleaning+ Punctuality+ Quality+ Professionalism
Deana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Standard cleaning+ Punctuality+ Quality+ Professionalism
M4 years ago★★★★★

Rating only, no written review.

Standard cleaning+ Responsiveness+ Punctuality+ Quality

Show more standard cleaning reviews (3 more) →

Price

$259+8% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 63%Overpriced 7%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping33$158–$321
Standard cleaning23$153–$233
Deep clean9$271–$471
Moving-related cleaning2$315–$705

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