Experts Reviews · Company report
Molly Maid of Chicago North Shore logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Molly Maid of Chicago North Shore

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 479 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Chicago North Shore is better than 88% of move-in/move-out cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Chicago North Shore is better than 95% of move-in/move-out cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Chicago North Shore is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 73% of move-in/move-out cleaning services.B
73

Reviews for your job

Customers hired Molly Maid of Chicago North Shore for 6 kinds of job.

Molly Maid of Chicago North Shore for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$471
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 52
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.87%

All 31 Google reviews tagged “Deep clean”

Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Team # 8 Jenifer Amd Maria Did An Excellent Job! No Complaints. ¡Muchas Gracias Jenifer y Maria!

Great priceDeep clean
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Yanet and Carolina did an exceptionally good job, very thorough and attentive to detail. We are fully pleased.

Paid $250–300Reasonable priceDeep clean
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The crew did a fanatic job! We are very impressed and want the same group back in 2 weeks.

Great priceStandard cleaningGeneral housekeepingDeep clean
Peter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

After my back surgery, it was difficult to keep up but Silvia and Brisa were excellent, professional, and did a fantastic job.

Reasonable priceGeneral housekeepingDeep clean
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time, professional, and the cleaning was excellent!

Deep clean
Red4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Maria and Jennifer, the team#8 from Molly Maids, were very timely, efficient, thorough and kind in their efforts to help clean my 2BR home. everything was intact and clean. I would ask the same team again for next time. thank you!!

Paid $300–350Reasonable priceDeep clean
SharonLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Silvia and Brisa did a beautiful job. In fact, I believe they did the best ever. Thank you ladies.

Paid $300–350OverpricedDeep clean
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

I had Molly Maids do deep cleaning on my small one bedroom, one bath apartment. It started out with one lady wearing booties over her shoes from outdoors. The other lady never put booties on. This was my first time using this company so this was a deep cleaning. One lady started in the bathroom and other in the…

Customer photo from Linda's reviewCustomer photo from Linda's reviewCustomer photo from Linda's review
Paid $250–300OverpricedDeep clean
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We hired Molly Maid to do a deep clean of our home and couldn't be happier with their service. They did a free in-home estimate which gave us the opportunity to determine all the services we needed and to ask questions. The two-person crew was efficient and thorough while being mindful of our property and personal…

Reasonable priceDeep clean
Stephen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sylvia and Jolisa were diligent, prompt, thorough, and friendly -- what more could you ask for? And Jackie at the office kept in touch ahead of time, so we knew they were coming.

Paid $250–300Reasonable priceDeep clean
Kylee9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wow! Team 9 did great work! This was their initial cleaning and it was better than I had hoped for! I can’t wait for more to come!

Paid $150–200Great priceStandard cleaningDeep clean
Leduy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This was the first time we tried any cleaning services. Molly Maid and the 2 young ladies that cleaned my house did a Fantastic job!! I highly recommend Molly Maid and will be using their service going forward!

Paid $250–300Reasonable priceDeep clean
RayLocal Guide · 125 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The ladies did a superb job cleaning my house, which was very dusty from all the home improvement projects that I've been doing and all the cleaning that I've been putting off. They were very polite, courteous, and professional. They left the house spotless and shiny. And they left no stone unturned. They even…

Paid $500+Great priceDeep clean
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fantastic first time experience with Molly Maids. Luci and Jacki were very thorough. No detail was left untouched! Very impressed with their services !

Reasonable priceOffice & workplace cleaningStandard cleaningGeneral housekeeping
AmiliaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My husband and I just received a cleaning service from Molly maid we are truly satisfied with the service I would definitely keep them in mind for future services

Reasonable priceDeep clean
julia16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Wonderful service

Deep clean+ Quality+ Professionalism+ Value
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Team 6 is the Best!!!!!!!!! Jackie, Veronica and Maripaz don't mess around. I've shopped around for over a year trying to find a crew like them. I am very happy with Team 6 and Molly Maid of NW Chicago. 5 big starts for them all.

Deep cleanStandard cleaning+ Responsiveness+ Quality+ Professionalism
Cary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My team from Molly Maid NW Suburbs is fantastic. They are professional and efficient. I have been using them for over 10 years.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

The cleaning professionals were very courteous and did a really good job - they worked hard for almost 3 hours straight. Our house looks great - would definitely recommend their services!

Deep clean+ Quality+ Professionalism
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I reached out to a few services on the Northshore about an initial deep clean for my house. Molly Maids was very responsive over email (others required a phone call which is hard for me during business hours). They were able to schedule a cleaning the next week (others were booked out for months) and even matched…

Deep clean+ Quality+ Professionalism
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My wife and I hired Molly Maid to do a deep clean for our house in advance of a party. I had never hired maids or a cleaning service before. We were very impressed on what the maids were able to do, and how quickly they did it. For instance, I was not expecting for them to be able to clean some stains in the…

Deep clean+ Quality
Rosalina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The two ladies who came to clean my apartment were so good at cleaning my place that I recommended them to my children who wanted same kind of service.

Deep clean+ Quality
RadhaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Prompt, thorough, friendly team. I’m very particular about cleaning and they exceeded my expectations.

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Phyllis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had an excellent experience! I hired Molly Maid to do a deep clean after some cosmetic work had been done and before a move-in and they did a beautiful job. They were professional, courteous, fast, easy to work with and the house was super-clean when they were finished. I am happy to recommend them.

Deep clean+ Responsiveness+ Punctuality+ Quality
Trent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Jackie and Veronica (Team #6) do an AMAZING job on my home every time they come! I've got a small, one bedroom place in Chicago, but they treat it with the same care and attention to detail I'd expect in a big suburban home. And they even tolerate my two beagles (in kennels) that I know must be a constant distraction. Highly recommended!

Deep clean+ Quality+ Professionalism
BrittanyEdited 9 months ago★★★★★

Rating only, no written review.

Paid $250–300Great priceDeep cleanStandard cleaning
Maggie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Deep clean+ Punctuality+ Quality+ Professionalism
elizabeth4 years ago★★★★★

Rating only, no written review.

Deep cleanOffice & workplace cleaningStandard cleaning
ElliLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
The5 years ago★★★★★

Rating only, no written review.

Deep clean
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Deep cleanMoving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$233-3% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning132$153–$233
General housekeeping42$158–$321
Deep clean31$271–$471
Moving-related cleaning29$315–$705
Office & workplace cleaning12$126–$227
Interior & exterior window cleaning6$153–$292

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