House cleaning service · Chicago, IL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate Molly Maid of Chicago North Shore 4.9 out of 5 based on 479 reviews, with the owner responding to 78% of feedback. Customers frequently praise the team’s punctuality, professional communication, and thorough attention to detail during standard and move-out cleanings. However, some low-star reviews criticize high pricing relative to results, citing missed areas, insufficient deep cleaning, or billing discrepancies where final charges exceeded initial estimates.
Google rating: 4.9 out of 5 from 479 reviews (94% five-star).
Reviews on this page: 479 Google reviews (375 with written comments, 14 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 26, 2026.
Service: Move-In/Move-Out Cleaning Service serving Chicago, Illinois.
Data from Google, last updated November 5, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Chicago North Shore: 88/100 on this factor. Category median: 91.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Chicago North Shore: 85/100 on this factor. Category median: 88.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Chicago North Shore: 95/100 on this factor. Category median: 97.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Chicago North Shore: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore: 73/100 on this factor. Category median: 79.B
73
Bar = this company · dark tick = category median.
Star ratings
479 Google reviews we collected
4.9of 5
5 stars45094%
4 stars174%
3 stars20%
2 stars31%
1 star71%
Praise vs complaints
Phrases our text analysis found in 375 written reviews
98%praise
Praise59698%
Complaints132%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2721%
Reasonable9069%
Overpriced54%
Not sure97%
$233-3% vs typical move-in/move-out cleaning services
Middle half of what 93 customers paid ($158–$347) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results21034%
Staff & attitude15626%
Speed & response12120%
Would recommend6911%
Communication193%
Price & value193%
Honesty & trust152%
What customers talk about
We read 375 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Yanet and Carolina did an exceptionally good job, very thorough and attentive to detail.”
“Terrible job.”
“They were both so kind, professional, and thorough.”
“It was NOT deep cleaning, it was NOT professional cleaning at all.”
“Jenifer, Maria, and Silvina were friendly, efficient, and thorough and did an exceptional job.”
“) that they delayed the service to 3pm.”
“I’m very happy with their service and would definitely recommend them to anyone looking for a reliable and detailed cleaning team.”
“I will never ever use them again and do not recommend them to anyone.”
“Very happy with the communication, super fast responses whenever I have questions, and care Molly Maids has put into cleaning out home!”
“To top it all off, the price for this level of elite, compassionate service was incredibly reasonable.”
“I hired Molly Maid for a move-in ready cleaning and was disappointed with the results given the high cost.”
“It is such a relief knowing my home is in such reliable hands.”
People customers mention
Maids36 reviews
Maria21 reviews
Patricia15 reviews
Jackie10 reviews
Angie8 reviews
Blanca8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Molly Maid of Chicago North Shore for 6 kinds of job. Pick one to see what they paid and said.
NNancy12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I had Molly Maid to clean my kitchen & 2 bathrooms that (I'm embarrassed to admit) were absolutely filthy! The 2 person team was here for about 2 hours. When they left, the rooms were bright & spotless, cleaner than I expected. They were thorough, efficient, and quiet. I've had other groups in to clean in the past…
MMark7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Yanet and Carolina did an exceptionally good job, very thorough and attentive to detail. We are fully pleased.
Paid $250–300Reasonable priceDeep clean
SSue10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The three ladies worked really hard to clean my nephews house for a move-out clean. It was a big job, large house, and it was very dirty when I first called y Maids. Took 4 and 1/2 hours. They made it sparkle. Very well done! Thank you!
Paid $500+Reasonable priceMoving-related cleaning
SSonia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Patricia and Blanca were extremely professional. They were at my home on time they did a beautiful job. I appreciate their detail in each room and would request them again.
Paid $250–300Not sureStandard cleaning
AAndrea8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The team cleaned our home after we moved out. They were very thorough and very pleasant. The house looks great for the new owners. I’m so pleased!
Paid $500+Reasonable priceMoving-related cleaning
RRed4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Maria and Jennifer, the team#8 from Molly Maids, were very timely, efficient, thorough and kind in their efforts to help clean my 2BR home. everything was intact and clean. I would ask the same team again for next time. thank you!!
Colton, thank you for the kind words! We appreciate you choosing our house cleaning services and are happy to know you were pleased with the great job from our team. We look forward to helping with your cleaning services and maid service needs again.
Warmly,
Molly Maid of Chicago North Shore
C
Cigdem Gonul2 reviewsiTotal number of Google reviews Cigdem has written across all businesses on Google Maps, not just this one.
Jaquelin and Maria did an amazing job! They were both so kind, professional, and thorough. They paid attention to every little detail, and everything looked absolutely spotless when they finished. You can tell they truly care about doing a great job. I’m very happy with their service and would definitely recommend them to anyone looking for a reliable and detailed cleaning team. Thank you, Jaquelin and Maria, for your wonderful work!
Services: Standard cleaning
Response from the owner · a week ago
Cigdem, thank you so much for your wonderful review! We’re so happy to hear that Jaquelin and Maria were kind, professional, and thorough, and that their attention to detail left your home spotless. We truly appreciate your recommendation and are grateful you chose our house cleaning services, cleaning services, and maid service.
Warm regards,
Molly Maid of Chicago North Shore
J
Jack Tripper1 reviewiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Team # 8 Jenifer Amd Maria Did An Excellent Job! No Complaints. ¡Muchas Gracias Jenifer y Maria!
Price assessment: Great price
Services: Deep clean
Response from the owner · a week ago
Jack, thank you for the wonderful review! We’re happy to hear Team #8, Jenifer and Maria, did an excellent job and left you with no complaints. We appreciate you choosing our house cleaning services, cleaning services, and maid service. ¡Muchas gracias!
Warm regards,
Molly Maid of Chicago North Shore
N
Nancy OShaughnessy12 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I had Molly Maid to clean my kitchen & 2 bathrooms that (I'm embarrassed to admit) were absolutely filthy! The 2 person team was here for about 2 hours. When they left, the rooms were bright & spotless, cleaner than I expected. They were thorough, efficient, and quiet. I've had other groups in to clean in the past that, while effective, are very noisy & distruptive. I'll certainly have Molly Maid back on a regular basis. The most important thing is that, being retired, my husband was home and while he objected to maid services in the past, was fine with this company. Success!!
Price assessment: Great price
Price: $100–150
Positive: Professionalism
Services: Standard cleaning
Response from the owner · 2 years ago
Nancy, we really appreciate you taking the time to share your positive experience with Molly Maid! It's heartening to hear that our team was able to exceed your expectations and transform your kitchen and bathrooms into bright, spotless spaces.
We understand that cleaning tasks can sometimes be challenging, and we're glad our team's thoroughness and efficiency made a significant difference. We also appreciate your feedback on the noise level, as we strive to provide a cleaning experience that is not only effective but also considerate of our customers' preferences.
It's particularly rewarding to learn that your husband, who had reservations in the past, was comfortable with our services. We believe in creating a positive and comfortable environment for our customers, and we're delighted that we could achieve success in meeting your expectations.
Thank you for choosing Molly Maid, and we look forward to being part of your regular cleaning routine. If there's anything specific you'd like us to focus on in the future, please feel free to let us know. We're here to make your cleaning experience exceptional! - SK
M
Mark Kammerer7 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Yanet and Carolina did an exceptionally good job, very thorough and attentive to detail. We are fully pleased.
Price assessment: Reasonable price
Price: $250–300
Services: Deep clean
Response from the owner · 2 weeks ago
Mark, thank you for sharing your feedback! We’re so pleased to hear that Yanet and Carolina provided thorough, detail-oriented cleaning services and that you were fully satisfied with their work. We appreciate you choosing our maid service and trusting us with your house cleaning services.
Warmly,
Molly Maid of Chicago North Shore
A
Allison Jaglarski2 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Angie and Silvina did an amazing job cleaning my house .
Response from the owner · 2 weeks ago
Allison, thank you for sharing your review! We’re happy to hear Angie and Silvina did an amazing job cleaning your house. We appreciate you choosing our house cleaning services, and we’re grateful to be your trusted team for cleaning services and maid service.
Warmly,
Molly Maid of Chicago North Shore
M
Molly Pistorius3 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Thank you for your service with Michels. You guys did an amazing job!
Price assessment: Great price
Services: Moving-related cleaning
Response from the owner · 2 weeks ago
Molly, thank you for your kind words! We’re so happy to hear that you had an amazing experience with our team and appreciate you trusting us with your cleaning services. We’re grateful for the opportunity to provide house cleaning services and maid service you can count on.
Warmly,
Molly Maid of Chicago North Shore
R
Ronald Parks1 reviewiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Luis and the Molly Maid staff did an awesome job in providing the cleaning services I needed ! They were very professional and thorough in handling the task at hand and I will definitely be using them again when the need arises .Thanks again Luis to you and your team for a job well done !
Response from the owner · 3 weeks ago
Ronald, thank you for sharing your experience! We appreciate your kind words about Luis and the Molly Maid staff. It’s great to hear the team was professional, thorough, and able to provide the cleaning services you needed. We look forward to helping again whenever you need house cleaning services or maid service in the future.
Warmly,
Molly Maid of Chicago North Shore
S
Sue Butman10 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
The three ladies worked really hard to clean my nephews house for a move-out clean. It was a big job, large house, and it was very dirty when I first called y Maids. Took 4 and 1/2 hours. They made it sparkle. Very well done! Thank you!
Price assessment: Reasonable price
Price: $500+
Services: Moving-related cleaning
Response from the owner · 3 weeks ago
We’re so pleased to hear the hard work made a difference for your nephew’s move-out cleaning. It sounds like it was quite a project, and our team is happy they could leave the house sparkling for you. Thank you for trusting Molly Maid of Chicago North Shore and taking the time to share such detailed feedback. We truly appreciate it and hope you’ll keep us in mind for any future cleaning needs.
M
Mahad Raheel10 reviewsiTotal number of Google reviews Mahad has written across all businesses on Google Maps, not just this one.
Jenifer, Maria, and Silvina were friendly, efficient, and thorough and did an exceptional job. It felt like our home was new again.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 3 weeks ago
Mahad, thank you for the wonderful review! We’re so happy to hear that Jenifer, Maria, and Silvina were friendly, efficient, and thorough, and that their work made your home feel new again. We truly appreciate you choosing our maid service and trusting us with your house cleaning services. We look forward to providing our cleaning services again soon!
Warmly,
Molly Maid of Chicago North Shore
