Experts Reviews · Company report
Molly Maid of Chicago North Shore logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Molly Maid of Chicago North Shore

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 479 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Chicago North Shore is better than 88% of move-in/move-out cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Chicago North Shore is better than 95% of move-in/move-out cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Chicago North Shore is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 73% of move-in/move-out cleaning services.B
73

Reviews for your job

Customers hired Molly Maid of Chicago North Shore for 6 kinds of job.

Molly Maid of Chicago North Shore for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$321
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “General housekeeping” · showing 20

Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The crew did a fanatic job! We are very impressed and want the same group back in 2 weeks.

Great priceStandard cleaningGeneral housekeepingDeep clean
Guadalupe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Jocelyn and Angie, thank you for your excellent work!!!!

Paid $350–400Reasonable priceGeneral housekeeping
Peter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

After my back surgery, it was difficult to keep up but Silvia and Brisa were excellent, professional, and did a fantastic job.

Reasonable priceGeneral housekeepingDeep clean
Jen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had my initial cleaning today with Team 12 (Jenni, Marta, and Lupe), and they did a great job overall. The team was professional, thorough, and very attentive to detail. My kitchen needed some extra attention-especially the stove/oven and they handled it really well. I also appreciated that they asked me to check…

Reasonable priceStandard cleaningGeneral housekeeping
Amberle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Wonderful service from Jessica and team 8! Great job cleaning our place and super friendly.

Standard cleaningGeneral housekeeping
Brandon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Team 10 Teresa and Angeles left our house sparkling!

Reasonable priceStandard cleaningGeneral housekeeping
ChristinaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Exceeded expectations! I have to say I was more than pleasantly surprised by Teresa and Maria’s care and level of cleanliness. I’ve been used to having cleaning services before, but these guys are top-notch and would highly recommend!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Sabrina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The cleaning crew came promptly & went right to work. Bathroom, kitchen, living room & dining area. My apartment is now sparkling! They even cleaned the ceiling fans & crown molding, which had months of dust… This was my first cleaning appointment, but it won’t be my last!

Paid $150–200Great priceStandard cleaningGeneral housekeeping
NathanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Josseline and Angie did a great job cleaning our condo!

Reasonable priceStandard cleaningGeneral housekeeping
Noah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I’ve been using Molly Maid for my monthly deep cleans, and they are phenomenal. Team 8 (Jenifer, Maria, and Briza) are top-notch! The team is incredibly efficient, moving through the house like a well-oiled machine without wasting a single minute. Despite their speed, their attention to detail is unmatched. It is…

Paid $200–250Great priceStandard cleaningGeneral housekeeping
KevinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Molly Maids has been cleaning our home for 12 years. The team (Rosy, Vicky, & Irma) are the best. I highly recommend their service.

Paid $150–200Reasonable priceGeneral housekeeping
Gayle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They did a great job cleaning my condo. Very professional and efficient

Paid $250–300Reasonable priceStandard cleaningGeneral housekeeping
Debra11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This was my first time having a cleaning service let alone using Molly Maids. The entire process was simple and a pleasure. Thank you to Josseline, Angie & Ana for doing a great job. I know it was a lot of work and I appreciate it very much. I look forward to my next cleaning with Molly Maids.

Paid $500+Reasonable priceOffice & workplace cleaningGeneral housekeeping
Tim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Job well done nice and clean

Paid $100–150Great priceGeneral housekeeping
Ian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great experience hiring Molly maids for recurring cleaning. Both cleaners were quick, efficient, and friendly. Extremely happy with the service I received

Paid $100–150Great priceStandard cleaningGeneral housekeeping
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Absolutely PHENOMENAL result from Team #6! Shoutout to Josseline and Angie. I’m seeing things in my home I’ve never seen before. They: - Cleaned my espresso machine - Cleaned and organized our kitchen cart - Cleaned and organized under my bed - Hung up items in my closet that were just floating - Made our beds Among…

Paid $250–300Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Maria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

excellent service

General housekeeping
Cris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Love my cleaning team #5! Always friendly and efficient- they do a great job!

Reasonable priceStandard cleaningGeneral housekeeping
bLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

They are the absolute best in the Chicago land area! Patricia & Blanca were so good and nice! My dogs love them as well! If you want the best, call Molly Maids!

Great priceStandard cleaningGeneral housekeeping
MichelleLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Professional cleaning service! Both Maria and Teresa were pleasant and accommodating to our needs. We have future cleaning dates in the books… thank you!

Paid $350–400Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning

Show more general housekeeping reviews (22 more) →

Price

$233-3% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning132$153–$233
General housekeeping42$158–$321
Deep clean31$271–$471
Moving-related cleaning29$315–$705
Office & workplace cleaning12$126–$227
Interior & exterior window cleaning6$153–$292

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