Experts Reviews · Company report
Molly Maid of Chicago North Shore logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Molly Maid of Chicago North Shore

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 479 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Chicago North Shore is better than 88% of move-in/move-out cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Chicago North Shore is better than 95% of move-in/move-out cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Chicago North Shore is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 73% of move-in/move-out cleaning services.B
73

Reviews for your job

Customers hired Molly Maid of Chicago North Shore for 6 kinds of job.

Molly Maid of Chicago North Shore for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.45
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$315–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 56/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.81%

All 29 Google reviews tagged “Moving-related cleaning”

Molly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Thank you for your service with Michels. You guys did an amazing job!

Great priceMoving-related cleaning
Sue10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The three ladies worked really hard to clean my nephews house for a move-out clean. It was a big job, large house, and it was very dirty when I first called y Maids. Took 4 and 1/2 hours. They made it sparkle. Very well done! Thank you!

Paid $500+Reasonable priceMoving-related cleaning
Andrea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The team cleaned our home after we moved out. They were very thorough and very pleasant. The house looks great for the new owners. I’m so pleased!

Paid $500+Reasonable priceMoving-related cleaning
EarlLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience overall. We are selling our current home which is currently empty and Carolina and Veronica did an excellent job cleaning our house from top to bottom. Very thorough and friendly. Excellent company to deal with.

Reasonable priceMoving-related cleaning
MMJ4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Team 10 Teresa and Angeles did an amazing job!

Moving-related cleaning
Marta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

I booked an appointment with MollyMaid knowing that if I cancelled within 48hours I would have to pay a fee. They collected my credit card when booking the appointment so that they could charge me if I didn’t cancel on time. 5 days before the appointment I called to cancel and nobody picked up, so I left a…

Not sureMoving-related cleaning
MarvisLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very good

Moving-related cleaning
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

DO NOT USE THIS GROUP - $500 dollars to clean a two bedroom apt and there were cobwebs in every corner, visible dirt and grime on kitchen cabinets, door knobs and more. They "don't give refunds" and only offer to come back and reclean when we specifically scheduled this to be move in ready. They also won't touch…

Paid $400–450OverpricedMoving-related cleaning
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Absolutely PHENOMENAL result from Team #6! Shoutout to Josseline and Angie. I’m seeing things in my home I’ve never seen before. They: - Cleaned my espresso machine - Cleaned and organized our kitchen cart - Cleaned and organized under my bed - Hung up items in my closet that were just floating - Made our beds Among…

Paid $250–300Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These ladies came to the rescue last minute, premove-in to do a quick once over to get my clients in when the seller did not deliver on his promise. I could not be more grateful & will always be a go-to for service needed in the northshore.

Paid $150–200Great priceMoving-related cleaning
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jenifer and Maria did a great job!

Paid $200–250Moving-related cleaning
Taylor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Team 4 was amazing! Maria and Sofia did a great job with a move in cleaning after a lot of construction! The place looks wonderful!

Moving-related cleaning
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★

Very pleasant and professional service. Will definitely use them again.

Reasonable priceStandard cleaningMoving-related cleaning
Carol6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Silvia and Julissa did an excellent job cleaning a vacant apartment. I would definitely use them again in the Skokie area where they work!

Paid $350–400Reasonable priceMoving-related cleaning
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Molly Maids was very accommodating since my first appointment had to be cancelled due to a power outage. They were able to schedule me for the next day. The cleaning crew they sent were very courageous and professional and did an excellent job cleaning a home that really needed cleaning. They did a fantastic job.

Paid $450–500Reasonable priceStandard cleaningMoving-related cleaning
CodyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jessica and Mariani were so thorough while cleaning our house. We just moved into a new house and of course there’s a ton of things that get missed between moving out and moving in but they got it all looking great. And also in a good time frame. Would definitely look at hiring them as regular cleaners for us.

Paid $500+Reasonable priceMoving-related cleaning
Gale3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had a move out clean — easy, fast and left the apartment in great condition!

Paid $200–250Great priceMoving-related cleaning
NLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I hired Molly Maid for a move-in ready cleaning and was disappointed with the results given the high cost. I made it clear that my main concern was the bathrooms and kitchen cabinets and drawers, yet they were only wiped down with soap and water. After moving in, I found the floors still dirty even after mopping,…

Paid $500+OverpricedMoving-related cleaning
Rowan15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team from Molly Maid was just amazing, and so friendly. Wonderful clean! Thanks, Jessica and Yuneisi (team #8)!

Moving-related cleaning
Carmen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★

Very disappointed , 1st time and last time customer. Requested a move in cleaning and receive a semi clean home. House didn't smell clean, floors in bsmt were showing dust. So many skipped places like pantry room, entrance/door of another room. Unfortunately this was our experience . Not happy at all.

Paid $400–450OverpricedMoving-related cleaning
LeroyLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've been using Molly Maid ever since I moved to Chicago, the team has been nothing short of excellent. Move in/out cleaning, regular service, always excellent service with great communication and good prices. Team 2 is the best!

Standard cleaningMoving-related cleaningGeneral housekeeping+ Punctuality+ Quality+ Professionalism
donLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Crew was very professional and efficient. Would likely hire Molly Maids for future cleaning service.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Jerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brenda and her team did an excellent job! They were very efficient and the house was so clean when they were done. I was very impressed and I would definitely recommend Molly Maid to anyone.

General housekeepingMoving-related cleaningStandard cleaning+ Quality+ Professionalism+ Value
RadhaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Prompt, thorough, friendly team. I’m very particular about cleaning and they exceeded my expectations.

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Jodi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Moving-related cleaning
Craig2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $400–450Reasonable priceMoving-related cleaning
Marcy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceMoving-related cleaning
Patsy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Deep cleanMoving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$233-3% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning132$153–$233
General housekeeping42$158–$321
Deep clean31$271–$471
Moving-related cleaning29$315–$705
Office & workplace cleaning12$126–$227
Interior & exterior window cleaning6$153–$292

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