Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Molly Maid of Chicago North Shore logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Molly Maid of Chicago North Shore

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 479 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Chicago North Shore is better than 88% of move-in/move-out cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Chicago North Shore is better than 95% of move-in/move-out cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Chicago North Shore is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 73% of move-in/move-out cleaning services.B
73

Reviews for your job

Customers hired Molly Maid of Chicago North Shore for 6 kinds of job.

Molly Maid of Chicago North Shore for office & workplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$227
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Office & workplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Office & workplace cleaning”

AndreaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Molly Maid cleans our offices and Team 8 is great! They take their time and really care. I would recommend them highly!

Paid $200–250Reasonable priceOffice & workplace cleaning
Debra11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This was my first time having a cleaning service let alone using Molly Maids. The entire process was simple and a pleasure. Thank you to Josseline, Angie & Ana for doing a great job. I know it was a lot of work and I appreciate it very much. I look forward to my next cleaning with Molly Maids.

Paid $500+Reasonable priceOffice & workplace cleaningGeneral housekeeping
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Absolutely PHENOMENAL result from Team #6! Shoutout to Josseline and Angie. I’m seeing things in my home I’ve never seen before. They: - Cleaned my espresso machine - Cleaned and organized our kitchen cart - Cleaned and organized under my bed - Hung up items in my closet that were just floating - Made our beds Among…

Paid $250–300Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Colleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly, professional, & did an excellent job!

Paid $150–200Great priceOffice & workplace cleaning
Raymond1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sandra and Dayanara from Molly Maid came to our office to clean and sanitize our place after a leak from the water pipe from the residents upstairs. Both of them cleaned our place without disturbing the office staff and operations. Our place was incredibly clean and left a fresh fragrant smell. I was very satisfied…

Office & workplace cleaningStandard cleaning
MichelleLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Professional cleaning service! Both Maria and Teresa were pleasant and accommodating to our needs. We have future cleaning dates in the books… thank you!

Paid $350–400Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fantastic first time experience with Molly Maids. Luci and Jacki were very thorough. No detail was left untouched! Very impressed with their services !

Reasonable priceOffice & workplace cleaningStandard cleaningGeneral housekeeping
Jeffrey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They do thorough cleaning carefully using their own vacuum and dust wipes. They are pleasant and courteous. I recommend them.

Office & workplace cleaning+ Punctuality+ Professionalism
Gina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rating only, no written review.

Paid $50–100Reasonable priceInterior & exterior window cleaningOffice & workplace cleaning
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Office & workplace cleaningStandard cleaning+ Responsiveness+ Quality+ Professionalism
elizabeth4 years ago★★★★★

Rating only, no written review.

Deep cleanOffice & workplace cleaningStandard cleaning
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Office & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$233-3% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning132$153–$233
General housekeeping42$158–$321
Deep clean31$271–$471
Moving-related cleaning29$315–$705
Office & workplace cleaning12$126–$227
Interior & exterior window cleaning6$153–$292

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