Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Molly Maid of Chicago North Shore logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Molly Maid of Chicago North Shore

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 479 Google reviews

📞 Call (847) 973-7343Request a call backWebsite ↗

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Chicago North Shore is better than 88% of move-in/move-out cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Chicago North Shore is better than 95% of move-in/move-out cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 85% of move-in/move-out cleaning services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Chicago North Shore is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Chicago North Shore is better than 73% of move-in/move-out cleaning services.B
73

Reviews for your job

Customers hired Molly Maid of Chicago North Shore for 6 kinds of job.

Molly Maid of Chicago North Shore for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.132
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$233
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 132 Google reviews tagged “Standard cleaning” · showing 20

Cigdem2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jaquelin and Maria did an amazing job! They were both so kind, professional, and thorough. They paid attention to every little detail, and everything looked absolutely spotless when they finished. You can tell they truly care about doing a great job. I’m very happy with their service and would definitely recommend…

Standard cleaning
Nancy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I had Molly Maid to clean my kitchen & 2 bathrooms that (I'm embarrassed to admit) were absolutely filthy! The 2 person team was here for about 2 hours. When they left, the rooms were bright & spotless, cleaner than I expected. They were thorough, efficient, and quiet. I've had other groups in to clean in the past…

Paid $100–150Great priceStandard cleaning+ Professionalism
Mahad10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jenifer, Maria, and Silvina were friendly, efficient, and thorough and did an exceptional job. It felt like our home was new again.

Reasonable priceStandard cleaning
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The crew did a fanatic job! We are very impressed and want the same group back in 2 weeks.

Great priceStandard cleaningGeneral housekeepingDeep clean
Sonia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Patricia and Blanca were extremely professional. They were at my home on time they did a beautiful job. I appreciate their detail in each room and would request them again.

Paid $250–300Not sureStandard cleaning
RaeganLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Exceptional service! Kind and professional folks.

Reasonable priceStandard cleaning
kristian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mucho gracias team 4! Andaleeeeee

Paid $100–150Great priceStandard cleaning
BlakeLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Team #10 — Teresa and Angeles did a great job cleaning our house. They were efficient, thorough, and paid attention to the details. The house looked great when they finished. We were very happy with their work and would definitely recommend them!

Standard cleaning
Violet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I am soooooo happy! It’s absolutely perfect! 🥰

Paid $150–200Great priceStandard cleaning
Jen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had my initial cleaning today with Team 12 (Jenni, Marta, and Lupe), and they did a great job overall. The team was professional, thorough, and very attentive to detail. My kitchen needed some extra attention-especially the stove/oven and they handled it really well. I also appreciated that they asked me to check…

Reasonable priceStandard cleaningGeneral housekeeping
Judith2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

Very competent. Fast.Dependable

Standard cleaning
Lauren5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josseline and Angie did an amazing job and it was sparkling clean!

Standard cleaning
Juanita1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had Sylvia and Brisa Team 4 come to my home to clean my Bathroom. I was very pleased with their work. They were both very thorough. They were pleasant and kind. I will keep them both in mind.

Paid $100–150Not sureStandard cleaning
Al1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

Jenifer, Maria and Briza services were on target. They were courteous and professional. I’m hoping they will continue to deliver such great service while keeping them on board. My dog Abby likes them too !

Paid $200–250Standard cleaning
Amberle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Wonderful service from Jessica and team 8! Great job cleaning our place and super friendly.

Standard cleaningGeneral housekeeping
Brandon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Team 10 Teresa and Angeles left our house sparkling!

Reasonable priceStandard cleaningGeneral housekeeping
Jeanine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We’ve been Molly Maid customers for many years and would absolutely recommend them. The teams are all excellent and professional and nice and leave our house looking and smelling wonderful!!

Paid $150–200Reasonable priceStandard cleaning
ChristinaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Exceeded expectations! I have to say I was more than pleasantly surprised by Teresa and Maria’s care and level of cleanliness. I’ve been used to having cleaning services before, but these guys are top-notch and would highly recommend!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Rosanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jennifer, Maria, and Briza did a great job. Helping us clean after our renovation.

Reasonable priceStandard cleaning
Dee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was very pleased with my 1st cleaning. The house techs were thorough and wanted me to check their work. 5 stars...100% satisfactory.

Paid $350–400Reasonable priceStandard cleaning

Show more standard cleaning reviews (112 more) →

Price

$233-3% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 69%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning132$153–$233
General housekeeping42$158–$321
Deep clean31$271–$471
Moving-related cleaning29$315–$705
Office & workplace cleaning12$126–$227
Interior & exterior window cleaning6$153–$292

Compare with

Mums Cleaning Services Chicago logoMums Cleaning Services ChicagoExperts Score 100Chicago · 5.00★Chicago Couch Cleaning logoChicago Couch CleaningExperts Score 97Chicago · 4.98★Hudson Cleans LLC logoHudson Cleans LLCExperts Score 94Chicago · 4.96★